City Appliance Heating & A/C Reviews (1)
I am writing in reference to a heat pump I purchased
from City Appliance HTG & A/C located at [redacted]
street [redacted] S.C. on 05/30/2013 [redacted]
The day after the purchase I noticed the unit was not
working properly, so I contacted [redacted], the person I know
as the owner. He stated that he knew the problem was
the fan motor. He informed me on this day that someone
would be out to install it, within a week. In the
meantime, he stated, that I could push the blades to get
I waited for the tech, to come by within the week, as he
said they would; however; they never did. I attempted to contact him again, and he said when they were in the [redacted] area again they would stop by and repair it.
After several months of contacting him, he never came.
He even advised me to get another company to do the
work, and he would take care of the bill. The tech who
was supposed to fix it was [redacted] he
has failed to return my calls as well.
I did call other companies, and they said they would need
the monies for service at the time of service. I contacted
him numerous times, and he has not resolved this issue.
I am still stuck with a unit that does not work, and two
toddler children in the home, and no heat. Also when
purchased, the unit had a one year guarantee. I spoke to
him on Friday, after I called him from an unfamiliar
number, he answered and stated that he would meet me
somewhere and give me the motor, so that someone
else could install it.
I waited for him to call me and once again, he has failed
to contact me. So now, I have no other choice but to pursue other avenues.