City Auto Wholesale

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] while I did bring in a written estimate and gave it to a person he said he would t accept it until I went to the shop that they chooses who is only open Monday through Friday 9-and they told me if I left the car there they were going to add a repo to my credit that’s why I refused, and no one even gave me the chose of your company paying half, I was ready to pay it all on Thursday

Subject: [redacted] We have reviewed the complaint and have come to the following; [redacted] did indeed purchase a Honda from City Auto on 1/26/ We have received no written estimate of work needing to be done to vehicle per customers statement We do have a day exchange policy that customer refused We do feel at this point that the customer just wants us to hand him $2,for his own benefit We offered to let customer out of the contract to which he refused There is nothing that would have impacted customers credit even if we rescinded the car deal We don't add nor never had added repo's to anyone's creditNor would state that we will add repo's to someone's creditIn matters going forward [redacted] has days to exchange vehicle for another of equal or greater value per written agreement [redacted] can pay 50% of covered power items and City Auto will pay the other 50% at S&J Automotive [redacted] still has approximately weeks to perform either if he chooses.Sincerely City Auto Wholesale

Complaint: ***I'm sorry but they are lyingThe "finance manager" gave me a quote over the phone of 1.9% for the interest rate! And as for their so called loaner cars, those were horrible in its self, one of those "loaner" cars the drivers side seat belt didn't even work! Sincerely,*** ***

In response to: *** I reviewed the above complaint and come to the following; *** *** did purchase a vehicle from city Auto WholesaleThe terms of the sales price and trade value were negotiated AT the dealershipWe at City Auto do NOT work out trade appraisals over the telephoneWe do
NOT disclose a customers interest rate over the phone eitherI believe *** may have seen or heard that City Auto advertises interest rates AS LOW AS 1.9%But, this rate was NOT approved for ***There is a calculator on our website that I am sure she used to calculate any paymentsWe did give *** a "loaner vehicle", while her vehicle was being repaired at an independent shop(City Auto does not have its own repair facility)City Auto is not going to re-negotiate this dealIf *** wants a lower interest rate on her loan, there are no prepayment penalties in her contract is she wants to try to refinance it through another lenderSincerely City Auto

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] while I did bring in a written estimate and gave it to a person he said he would t accept it until I went to the shop that they chooses who is only open Monday through Friday 9-5 and they told me if I left the car there they were going to add a repo to my credit that’s why I refused, and no one even gave me the chose of your company paying half, I was ready to pay it all on Thursday.

Subject: [redacted]  We have reviewed the complaint and have come to the following;[redacted] did indeed purchase a 2005 Honda from City Auto on 1/26/2018.  We have received no written estimate of work needing to be done to vehicle per customers statement.  We do have a 30 day exchange policy...

that customer refused.  We do feel at this point that the customer just wants us to hand him $2,000 for his own benefit.  We offered to let customer out of the contract to which he refused.  There is nothing that would have impacted customers credit even if we rescinded the car deal.  We don't add nor never had added repo's to anyone's credit. Nor would state that we will add repo's to someone's credit. In matters going forward.  [redacted] has 30 days to exchange vehicle for another of equal or greater value per written agreement.  [redacted] can pay 50% of covered power items and City Auto will pay the other 50% at S&J Automotive.  [redacted] still has approximately 2 weeks to perform either if he chooses.Sincerely City Auto Wholesale