City Body Works

Complaint: [redacted] I am rejecting this response because: the issue that their representative Nancy [redacted] did not give proper customer service and explain to me about the mileage requirements..and I am the spouse of Sylvester [redacted] and he is acknowledging that he is aware of this issue and is fine with me filing this complaint...We are keeping the policy and have not attempted any charge backs because our issue is with AAA not the policy...AAA needs to accept their fault in this matter where their representive was more concerned with complaining about how many policies (I believe she said btwn 30-40) she is required to do on monthly basis and how hard it is to work at AAA instead of educating the clients completely about the policies especially when I asked Nancy multiple times about how long til I was able to submit a claim and she only said 30 days..Never mentioned about the validation miles and thats what I am complaining about..AAA feels that its ok to lie to their customers and dont stand up to their mistakes... Regards, Monique [redacted]

Re: Agreement * ***Complainant’s claim was initially denied as the time (days) and mileage (1,mile) validation period was not metThe validation period is stated twice on the Declarations page of the Vehicle Service Agreement and is described under definitions on page of the
agreement. The entire agreement was provided to the complainant on September 1st, and allows for a 30-day review period, which coincides with the 30-day validation period, whereby you can cancel and receive a full refund. Since the breakdown (water pump) occurred during the 30-day validation period and this was prior to the beginning of coverage it is considered a pre-existing conditionThe agreement specifically excludes preexisting conditions that occur prior to the end of the validation period (Under the section F.3. CONDITIONS NOT COVERED, Item P.)Monique *** is not a named person on this agreement. Is she related to the contract holder, Sylvester *** somehow? This complaint will need to be verified by the contract holder.If the complaint is verifiable with the contract holder, I am offering to cancel your agreement and provide you a refund for the down payment and first payment in the amount of $290.87. This is based on the assumption that the complainant has not already tried to charge-back these paymentsIf the complainant decides to keep the agreement, he/she will need to pay for the water pump repair and have the receipts available to provide to the Administrator before any additional claims will be considered when the validation miles are complete. If he/she chooses to cancel the agreement, then a refund will be provided by check within days of verificationRespectfully,

November 23, Revdex.com Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ RE: Complaint #*** To Whom it May Concern, In response to the complainant’s rejection to our previous response regarding the complaint listed above, please be advised of the following: Nancy *** is a licensed insurance professional and has been in the insurance field for years. She has a tremendous client following, excellent track record and receives customer accolades on a regular basis. Nancy has been employed with AAA South Jersey for approximately two years and in that time we have not received one complaint or negative feedback from any of the customers that Nancy has worked withIt is our expectation at AAA South Jersey that we provide the best customer experience to all and I am disappointed that this did not occur for you. I apologize for the inconvenience you have encountered with the misinterpretation of the warranty contract that you purchased. Since the breakdown (water pump) occurred during the 30-day validation period and this was prior to the beginning of coverage it is considered a pre-existing condition The agreement specifically excludes preexisting conditions that occur prior to the end of the validation period (Under the section F.3. CONDITIONS NOT COVERED, Item P.) However, I am still offering to cancel your agreement and provide you a refund for the down payment and first payment in the amount of $290.87. This is based on the assumption that the complainant has not already tried to charge-back these payments If the complainant decides to keep the agreement, he/she will need to pay for the water pump repair and have the receipts available to provide to the Administrator before any additional claims will be considered when the validation miles are complete. If he/she chooses to cancel the agreement, then a refund will be provided by check within days of verification

This complaint was resolved to [redacted] satisfaction with the tow truck company and AAA as intermediary.

Complaint: [redacted]
I am rejecting this response because: the issue that their representative Nancy [redacted] did not give proper customer service and explain to me about the mileage requirements..and I am the spouse of Sylvester [redacted] and he is acknowledging that he is aware of this issue and is fine with me filing this complaint...We are keeping the policy and have not attempted any charge backs because our issue is with AAA not the policy...AAA needs to accept their fault in this matter where their representive was more concerned with complaining about how many policies (I believe she said btwn 30-40) she is required to do on monthly basis and how hard it is to work at AAA instead of educating the clients completely about the policies especially when I asked Nancy multiple times about how long til I was able to submit a claim and she only said 30 days..Never mentioned about the validation miles and thats what I am complaining about..AAA feels that its ok to lie to their customers and dont stand up to their mistakes...
Regards,
Monique [redacted]