Complaint: [redacted] I am rejecting this response because: They absolutely were made aware of the address change the previous year as well as again prior to making the complaint with Revdex.com Sincerely, [redacted]
RE: Revdex.com ID [redacted] /King County Capacity Charge Account [redacted] Dear Ms [redacted] : Our records do not match Ms [redacted] account of this situation · [redacted] & [redacted] purchased their home at [redacted] Renton, WA, in This is the billing address King County was given · Although invoices were sent quarterly to the above address, no invoices were paid and the customers did not contact King County · In April an Intent to File Lien letter was sent to Mr& Ms [redacted] at the above-mentioned address The delinquency covered December – January · The amount of delinquency covered in this Intent letter totaled $which included interest and late fees This full amount was paid with an on-line payment · We received no communication from Mror Ms [redacted] , and no fees were waived · In March another Intent to File Lien letter was sent to Mr& Ms [redacted] at the same address, for delinquencies incurred February – January for $705.39, which includes interest and late fees · On April 8, we received a call from Ms [redacted] asking to have the interest and late fees waived · A staff member attempted to contact Ms [redacted] and left a voicemail telling her we are not allowed to waive interest and late fees · A payment was made for $623.40, leaving a remaining past due balance of $ · Until receiving your letter, we were not made aware of the change in billing address, but I forwarded this update to my staff and it has now been revised Per King County Code Nointerest and late fees may be added to any account when a payment is not made by the due date We are not allowed to waive interest and late fees Please feel free to contact me at [redacted] Thank you Eunice [redacted] V [redacted] Program Manager Finance & Administration Revenue/Accounts Receivable
Complaint: [redacted] I am rejecting this response because: They absolutely were made aware of the address change the previous year as well as again prior to making the complaint with Revdex.com Sincerely, [redacted]
RE: Revdex.com ID [redacted] /King County Capacity Charge Account [redacted] Dear Ms [redacted] : Our records do not match Ms [redacted] account of this situation · [redacted] & [redacted] purchased their home at [redacted] Renton, WA, in This is the billing address King County was given · Although invoices were sent quarterly to the above address, no invoices were paid and the customers did not contact King County · In April an Intent to File Lien letter was sent to Mr& Ms [redacted] at the above-mentioned address The delinquency covered December – January · The amount of delinquency covered in this Intent letter totaled $which included interest and late fees This full amount was paid with an on-line payment · We received no communication from Mror Ms [redacted] , and no fees were waived · In March another Intent to File Lien letter was sent to Mr& Ms [redacted] at the same address, for delinquencies incurred February – January for $705.39, which includes interest and late fees · On April 8, we received a call from Ms [redacted] asking to have the interest and late fees waived · A staff member attempted to contact Ms [redacted] and left a voicemail telling her we are not allowed to waive interest and late fees · A payment was made for $623.40, leaving a remaining past due balance of $ · Until receiving your letter, we were not made aware of the change in billing address, but I forwarded this update to my staff and it has now been revised Per King County Code Nointerest and late fees may be added to any account when a payment is not made by the due date We are not allowed to waive interest and late fees Please feel free to contact me at [redacted] Thank you Eunice [redacted] V [redacted] Program Manager Finance & Administration Revenue/Accounts Receivable