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City Cash Inc

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City Cash Inc Reviews (2)

This company deals with title loans but claim they did not get my title the last time I got a loan.I did a title loan with them in 2010 and 2011. I paid in full both times. Now they are accusing me of getting a loan in 2013 but I never received a letter or call stating such. I don't have proof that I did not get the loan but they repossessed my car on the day that it was fixed after being broke down for 8 months. After settling the debt with a worker and made arrangements to pick my vehicle up, the manager calls to inform me that the worker made a mistake and I owe $150 more. When I did not come to pay in a timely manner according to the manager, he proceeds to call my phone and threaten that he would sell my car.Desired SettlementI am requesting that all money spent to pay off title loan ($516), the towing ($300) and the money that I missed from going to work ($125) be returned to me.

City Cash INC verbally agreed during a recorded phone call to settle on an amount. However, when set amount was paid, City Cash INC asked for more.On Nov 2, 2012, I used City Cash INC to obtain a cash advance. City Cash INC loaned me $400...I exchanged this money for the title on my 1999 Dodge truck. After paying nearly $150, I went to work out of town. Although, I asked a family to handle this loan, on Oct 24, 2013 at 9:30am, I received a call from the only Black female at the office (I believe her name is [redacted]...something that begins with the letter "M"). She informed me that there was interest and the loan was now $752. Since I was at work, I asked to call during lunch break. At 12:20pm, I called and spoke with [redacted] (manager). He told me of the balance that was now $752. I asked him how could we handle this debt. He asked me what could I do before close of business on that day. I asked could we settle the debt with a $400 dollar payment. He quickly said yes. I asked if I could use a credit card...he said cash only. I informed him that I would be to pay the $400 during the lunch break..within the hour. Before hanging up, I again asked.."So this will settle this debt". Again [redacted] said "yes, if you get by today". As promised, I was at City Cash INC within 30 minutes. I counted out 20 $20 bills..$400. I slide the funds through the glass window at the counter. [redacted] counted the money. After securing that the funds were correct, [redacted], begin to talk about how the "computer"may not accept this settlement. I informed him of the verbal agreement...I even allowed him to hear that the agreement had been recorded on my cell phone. He informed me that no matter what he said on the phone, he was not going to release my title unless I came up with another $200 plus within an hour!!!!! Without this being done, my truck would be taken. I asked for the $400 to be returned since he refused to keep agreement. He said no. Feeling like I had just been played...made a fool of, I left..however, I did say while leaving "Ain't this a [redacted]". Within two hours, I received a call from the same black lady at City Cash INC informing me that they had taken my truck off the parking lot of my job. I was told to now pay the remaining $352 to City Cash INC and another $300 to the tow company. I do still have the recording of the verbal agreement between me and City Cash INC.Desired SettlementI should be refund every dollar spent by me over the recorded agreed amount of $400. That will be the extra $350 charged by City Cash INC and the $300 charged for towing.Business Response The loan amount was for 400 we have to make a profit we forgave several months of fees and interest the customer did not pay Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The response given by City Cash does not address the complaint. Mr [redacted], president of City Cash, only gave dates of the opening and closing of the account...13 words! He NEVER addresses how he lied on the call that was recorded. He stated that the debt would be resolved in full with an agreed upon payment. However, once that payment was made in person less than one hour later, Mr. [redacted] said "I lied...I will not resolve the debt. You must now pay more" . It is all recorded. He lied. He took the agreed upon payment but refused to follow thru with agreed upon resolve. When I asked for payment to be returned since he would keep up his part off f the agreement, he said no. That was all the cash I had till payday...more than 8 days away. He sent a tow company to tow my truck within 2 hours of receiving this payment. No character ...no morals...no integrity. Mr. [redacted] and City Cash deserve the lowest grade that the Revdex.com can issue. He didn't even respond to the first complaint you sent. And now he responds with nothing with 13 words and dates....and the dates are not accurate! Mr. [redacted] has done nothing to resolve this matter. Please show this in your reviews. And again...all this was recorded.

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Description: Consumer Finance Loan Companies

Address: 3127 S Mendenhall Rd, Memphis, Tennessee, United States, 38115-2827

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