City Cell & Page

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

The customer requested their iPhone be unlocked, regular unlocking for that model is $79.99+tax but out vendor was offering expedited unlocking which was offered for $190+taxThe customer payed $190+tax for expedited unlocking which was indeed not fulfilled as our vendor was having delays with
unlockings on iPhonesCustomer called and demanded a full refund which we advised could not be issued as the unlocking had indeed been doneWe agreed to refund the customer $on 09/19/which was refunded in cashAt this moment we sincerely apologize for the time delay and can refund the customer the extra amount that was payed for the expedited processThis in turn grants the customer a refund of $190.00+tax - $79.99+tax = $110.01+tax this would be the fee of the expedition, minus the $that were already refunded to the customer on 09/19/2014, the remaining and final refund would be for the amount of $70.01+tax which would be refunded in the original form of payment

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I was going on a trip overseas and paid to expedite the un locking of my cell phone. The cell phone w's never unlocked while I was on my trip. It finally beamed unlocked over a month after I returned from my trip. I asked for my money back since the service was never delivered on time. I paid $190.00 + taxes to this company. All they would return is $40.00. I feel I am entitled to at least the expedition fee that they charged me which would be $133.50 + taxes.Desired Settlement: Refund

Business

Response:

The customer requested their iPhone 5 be unlocked, regular unlocking for that model is $79.99+tax but out vendor was offering expedited unlocking which was offered for $190+tax. The customer payed $190+tax for expedited unlocking which was indeed not fulfilled as our vendor was having delays with unlockings on iPhones. Customer called and demanded a full refund which we advised could not be issued as the unlocking had indeed been done. We agreed to refund the customer $40 on 09/19/2014 which was refunded in cash. At this moment we sincerely apologize for the time delay and can refund the customer the extra amount that was payed for the expedited process. This in turn grants the customer a refund of $190.00+tax - $79.99+tax = $110.01+tax this would be the fee of the expedition, minus the $40 that were already refunded to the customer on 09/19/2014, the remaining and final refund would be for the amount of $70.01+tax which would be refunded in the original form of payment.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.