Sent: Thursday, August 20, 2:PMTo: drteamSubject: ID# [redacted] Dear Revdex.com, We have been diligently working with this homeowner to address their complaints Our Warranty Department has addressed all open issues which were covered under warranty and even some items which were the homeowners own responsibility as outlined under the [redacted] warranty guidelines As of today, all of those items have been addressed in accordance with standard construction practices Here at City Choice Homes, we take pride in our homes and strive for customer satisfaction It is our belief that the situation has been resolved Sincerely, Amanda [redacted] City Choice Group New Address as of 08/01/ [redacted] Houston, Texas [redacted]
Sent: Monday, [redacted] **To: drteamSubject: Complaint submitted by [redacted] ID [redacted] Dear Revdex.com, We have received previous correspondence from this homeowner Repeatedly, we have asked for the opportunity to inspect the home in order to respond to their concerns To date, we have not been given the opportunity to inspect the home Without the proper inspection we can’t address the homeowners open warranty issues While we have spoken and emailed with [redacted] on several occasions, we are only aware of items which are post-closing changes that the homeowner would like to make to the home that are NOT considered warranty matters nor included with the home Here at City Choice Homes we take pride in our building and want to make sure each customer is happy with their new home We strive to address any concerns homeowners may face and will happily correct any open warranty issues If upon inspection of the home it is determined that there are in fact open warranty items, we will work to have those items corrected We look forward to resolving this issue as soon as possible Sincerely, City Choice Group [redacted] ###-###-####
Builder has poor attention to detail in my opinion there are much more experienced buildersMy first time buying experience was awfulAll the other reviews seem pretty spot on to me and are similar to my experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, they have come to the property to fix the problem, but I still have the same issue they need to fix it right first time Still have cracks on the stucco, shower door still leaking front door still not correctly installed pantry door still don't close correctly windows don't open poor paint work and floors still creeks this are some off the main issue I could add more problems and they have said they repaired all these items never done correctly first time wasted so much time for them to come and do the work and also sent emails with problem and they never get back to me
This builder rushes through construction and leaves lots of details undoneOnce you are in the property the cease to care about you and their responsibilities to the home owners
Do not buy city choice homesWe purchased one in February, based on city choice promising to fix a couple of small issues with the house and one large security issue with the communityThey have failed to do soWe negotiated blinds through out the house, but they missed one blind in the master bathroom toiletAt signing they promised to fix it, but have not fixed it in monthsA bigger problem is the community gateThere is no way to open it from inside the community without typing the code in backwards with your arm through the fenceThis is a safety hazard if we have to leave in an emergency and a personal annoyance every time you want to leave the community on footAgain they promised to fix this when we signed the contract and again they have not fixed thisSome of our neighbors moved in after us and asked for the same thing, were promised the same thing, and still it has not been doneCity Choice home will lie to get you to sign a contractDo not buy a house from city choice homes if they have not done everything they said they would doDo not trust these guys a single inch
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, they have come to the property to fix the problem, but I still have the same issue they need to fix it right first time Still have cracks on the stucco, shower door still leaking front door still not correctly installed pantry door still don't close correctly windows don't open poor paint work and floors still creeks this are some off the main issue I could add more problems and they have said they repaired all these items never done correctly first time wasted so much time for them to come and do the work and also sent emails with problem and they never get back to me
Sent: Thursday, August 27, 1:PM Subject: Case number *** This is a response to the latest response from the complainant *** ***The buyer and seller of the property agreed and executed an *** builders warranty at the closing on 6/30/This warranty is binding on both partiesThe warranty contains specifics as to the dispute resolution process and how to handle any issue that may not be to the satisfaction of either the builder ( Seller) or the client ( buyer)Buyer and seller have agreed in writing at the closing to use this forum and it is binding on both partiesUsing the Revdex.com is not the forum that both parties agreed toThe process involves asking for a third party inspection and then going to arbitration thru the *** warrantyEverything is set forth in the warranty manual and the buyer *** *** must contact ***The builder has visited the property on several occasions over the past year and has been verbally assaulted and abused by the clientMany attempts have been made to rectify any issues the buyer may have and to builders knowledge all items have now been completedThe buyer refuses to comply with the contract and the warrantyA copy of the *** agreement is attachedSeller is now contacting its attorney to move forward with arbitrationPlease let us know if the Revdex.com requires anything further to close this matter out in an acceptable manner Regards, Jonathan *** City Choice Group, LLC *** *** *** Houston, TX Direct Dial: *** *** Facsimile: *** *** Email: *** www.citychoicegroup.com
Sent: Thursday, August 20, 2015 2:49 PM To: drteam Subject: ID# [redacted] Dear Revdex.com, We have been diligently working with this homeowner to address their complaints. Our Warranty Department has addressed all open issues which were covered under warranty and even some items which...
were the homeowners own responsibility as outlined under the [redacted] warranty guidelines. As of today, all of those items have been addressed in accordance with standard construction practices. Here at City Choice Homes, we take pride in our homes and strive for customer satisfaction. It is our belief that the situation has been resolved. Sincerely, Amanda [redacted] City Choice Group New Address as of 08/01/15 [redacted] Houston, Texas 77007 [redacted]
Sent: Friday, December 19, 2014 10:43 AMTo: drteamSubject: Complaint submitted 12/02/2014 ID 10327840
Times New Roman,serif;">Dear Revdex.com, We have received previous correspondence from this homeowner and were only recently given the opportunity to inspect the home to review the concerns the homeowner had with items they considered unresolved. We sent out a superintendent, our warranty coordinator, and our project manager to perform this inspection of the home to make sure the homeowners open warranty concerns were all addressed. Upon completion of the inspection, there were some minor warranty issues that were noted which are being scheduled for repair, as well as some non-warranty items which we at City Choice Homes have agreed to address in hopes of satisfying the customer. We have put together a list of all of the items we are willing to complete and have forwarded that on to the realtor to present to the homeowner. Here at City Choice Homes we take pride in our building and want to make sure each customer is happy with their new home. We strive to address any concerns homeowners may face and will happily correct any open warranty issues. We look forward to resolving this issue as soon as possible. Sincerely, City Choice Group 109 N. Post Oak Lane Houston, Texas 77024 713.681.5858
Bruce [redacted] at City Choice builders has been nothing but accommodating, regarding our concerns. He has answered messages promptly and followed through with the requests at hand. He personally attends to the requests and is never impatient or abrupt! It's a pleasure to work with Mr. Bruce [redacted] at City Choice Builders[redacted].
Sent: Monday, [redacted]To: drteamSubject: Complaint submitted by [redacted] ID [redacted]
Dear...
Revdex.com,
We have received previous correspondence from this homeowner. Repeatedly, we have asked for the opportunity to inspect the home in order to respond to their concerns. To date, we have not been given the opportunity to inspect the home. Without the proper inspection we can’t address the homeowners open warranty issues. While we have spoken and emailed with [redacted] on several occasions, we are only aware of items which are post-closing changes that the homeowner would like to make to the home that are NOT considered warranty matters nor included with the home.
Here at City Choice Homes we take pride in our building and want to make sure each customer is happy with their new home. We strive to address any concerns homeowners may face and will happily correct any open warranty issues. If upon inspection of the home it is determined that there are in fact open warranty items, we will work to have those items corrected. We look forward to resolving this issue as soon as possible.
Sent: Thursday, August 20, 2015 2:49 PMTo: drteamSubject: ID# [redacted] Dear Revdex.com, We have been diligently working with this homeowner to address...
their complaints. Our Warranty Department has addressed all open issues which were covered under warranty and even some items which were the homeowners own responsibility as outlined under the [redacted] warranty guidelines. As of today, all of those items have been addressed in accordance with standard construction practices. Here at City Choice Homes, we take pride in our homes and strive for customer satisfaction. It is our belief that the situation has been resolved. Sincerely, Amanda [redacted] City Choice Group New Address as of 08/01/15 [redacted] Houston, Texas 77007 [redacted]
Builder has poor attention to detail in my opinion there are much more experienced builders. My first time buying experience was awful. All the other reviews seem pretty spot on to me and are similar to my experience.
Sent: Thursday, August 27, 2015 1:50 PMSubject: Case number [redacted] This is a response to the latest response from the complainant [redacted]. The buyer and seller of the property agreed and executed an [redacted] builders warranty at the closing on 6/30/2014. This warranty is binding on both parties. The warranty contains specifics as to the dispute resolution process and how to handle any issue that may not be to the satisfaction of either the builder ( Seller) or the client ( buyer). Buyer and seller have agreed in writing at the closing to use this forum and it is binding on both parties. Using the Revdex.com is not the forum that both parties agreed to. The process involves asking for a third party inspection and then going to arbitration thru the [redacted] warranty. Everything is set forth in the warranty manual and the buyer [redacted] must contact [redacted]. The builder has visited the property on several occasions over the past year and has been verbally assaulted and abused by the client. Many attempts have been made to rectify any issues the buyer may have and to builders knowledge all items have now been completed. The buyer refuses to comply with the contract and the warranty. A copy of the [redacted] agreement is attached. Seller is now contacting its attorney to move forward with arbitration. Please let us know if the Revdex.com requires anything further to close this matter out in an acceptable manner. Regards, Jonathan [redacted]
City Choice Group, LLC [redacted]
Houston, TX 77007
Direct Dial: [redacted]
Facsimile: [redacted]
Email: [redacted]
www.citychoicegroup.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards, they have come to the property to fix the problem, but I still have the same issue they need to fix it right first time
Still have cracks on the stucco, shower door still leaking front door still not correctly installed pantry door still don't close correctly windows don't open poor paint work and floors still creeks this are some off the main issue I could add more problems and they have said they repaired all these items never done correctly first time wasted so much time for them to come and do the work and also sent emails with problem and they never get back to me
This builder rushes through construction and leaves lots of details undone. Once you are in the property the cease to care about you and their responsibilities to the home owners.
Sent: Thursday, August 20, 2:PMTo: drteamSubject: ID# [redacted] Dear Revdex.com, We have been diligently working with this homeowner to address their complaints Our Warranty Department has addressed all open issues which were covered under warranty and even some items which were the homeowners own responsibility as outlined under the [redacted] warranty guidelines As of today, all of those items have been addressed in accordance with standard construction practices Here at City Choice Homes, we take pride in our homes and strive for customer satisfaction It is our belief that the situation has been resolved Sincerely, Amanda [redacted] City Choice Group New Address as of 08/01/ [redacted] Houston, Texas [redacted]
Sent: Monday, [redacted] **To: drteamSubject: Complaint submitted by [redacted] ID [redacted] Dear Revdex.com, We have received previous correspondence from this homeowner Repeatedly, we have asked for the opportunity to inspect the home in order to respond to their concerns To date, we have not been given the opportunity to inspect the home Without the proper inspection we can’t address the homeowners open warranty issues While we have spoken and emailed with [redacted] on several occasions, we are only aware of items which are post-closing changes that the homeowner would like to make to the home that are NOT considered warranty matters nor included with the home Here at City Choice Homes we take pride in our building and want to make sure each customer is happy with their new home We strive to address any concerns homeowners may face and will happily correct any open warranty issues If upon inspection of the home it is determined that there are in fact open warranty items, we will work to have those items corrected We look forward to resolving this issue as soon as possible Sincerely, City Choice Group [redacted] ###-###-####
Builder has poor attention to detail in my opinion there are much more experienced buildersMy first time buying experience was awfulAll the other reviews seem pretty spot on to me and are similar to my experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, they have come to the property to fix the problem, but I still have the same issue they need to fix it right first time Still have cracks on the stucco, shower door still leaking front door still not correctly installed pantry door still don't close correctly windows don't open poor paint work and floors still creeks this are some off the main issue I could add more problems and they have said they repaired all these items never done correctly first time wasted so much time for them to come and do the work and also sent emails with problem and they never get back to me
This builder rushes through construction and leaves lots of details undoneOnce you are in the property the cease to care about you and their responsibilities to the home owners
Do not buy city choice homesWe purchased one in February, based on city choice promising to fix a couple of small issues with the house and one large security issue with the communityThey have failed to do soWe negotiated blinds through out the house, but they missed one blind in the master bathroom toiletAt signing they promised to fix it, but have not fixed it in monthsA bigger problem is the community gateThere is no way to open it from inside the community without typing the code in backwards with your arm through the fenceThis is a safety hazard if we have to leave in an emergency and a personal annoyance every time you want to leave the community on footAgain they promised to fix this when we signed the contract and again they have not fixed thisSome of our neighbors moved in after us and asked for the same thing, were promised the same thing, and still it has not been doneCity Choice home will lie to get you to sign a contractDo not buy a house from city choice homes if they have not done everything they said they would doDo not trust these guys a single inch
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards, they have come to the property to fix the problem, but I still have the same issue they need to fix it right first time Still have cracks on the stucco, shower door still leaking front door still not correctly installed pantry door still don't close correctly windows don't open poor paint work and floors still creeks this are some off the main issue I could add more problems and they have said they repaired all these items never done correctly first time wasted so much time for them to come and do the work and also sent emails with problem and they never get back to me
Sent: Thursday, August 27, 1:PM Subject: Case number *** This is a response to the latest response from the complainant *** ***The buyer and seller of the property agreed and executed an *** builders warranty at the closing on 6/30/This warranty is binding on both partiesThe warranty contains specifics as to the dispute resolution process and how to handle any issue that may not be to the satisfaction of either the builder ( Seller) or the client ( buyer)Buyer and seller have agreed in writing at the closing to use this forum and it is binding on both partiesUsing the Revdex.com is not the forum that both parties agreed toThe process involves asking for a third party inspection and then going to arbitration thru the *** warrantyEverything is set forth in the warranty manual and the buyer *** *** must contact ***The builder has visited the property on several occasions over the past year and has been verbally assaulted and abused by the clientMany attempts have been made to rectify any issues the buyer may have and to builders knowledge all items have now been completedThe buyer refuses to comply with the contract and the warrantyA copy of the *** agreement is attachedSeller is now contacting its attorney to move forward with arbitrationPlease let us know if the Revdex.com requires anything further to close this matter out in an acceptable manner Regards, Jonathan *** City Choice Group, LLC *** *** *** Houston, TX Direct Dial: *** *** Facsimile: *** *** Email: *** www.citychoicegroup.com
Sent: Thursday, August 20, 2015 2:49 PM To: drteam Subject: ID# [redacted] Dear Revdex.com, We have been diligently working with this homeowner to address their complaints. Our Warranty Department has addressed all open issues which were covered under warranty and even some items which...
were the homeowners own responsibility as outlined under the [redacted] warranty guidelines. As of today, all of those items have been addressed in accordance with standard construction practices. Here at City Choice Homes, we take pride in our homes and strive for customer satisfaction. It is our belief that the situation has been resolved. Sincerely, Amanda [redacted] City Choice Group New Address as of 08/01/15 [redacted] Houston, Texas 77007 [redacted]
Sent: Friday, December 19, 2014 10:43 AMTo: drteamSubject: Complaint submitted 12/02/2014 ID 10327840
Times New Roman,serif;">Dear Revdex.com, We have received previous correspondence from this homeowner and were only recently given the opportunity to inspect the home to review the concerns the homeowner had with items they considered unresolved. We sent out a superintendent, our warranty coordinator, and our project manager to perform this inspection of the home to make sure the homeowners open warranty concerns were all addressed. Upon completion of the inspection, there were some minor warranty issues that were noted which are being scheduled for repair, as well as some non-warranty items which we at City Choice Homes have agreed to address in hopes of satisfying the customer. We have put together a list of all of the items we are willing to complete and have forwarded that on to the realtor to present to the homeowner. Here at City Choice Homes we take pride in our building and want to make sure each customer is happy with their new home. We strive to address any concerns homeowners may face and will happily correct any open warranty issues. We look forward to resolving this issue as soon as possible. Sincerely, City Choice Group 109 N. Post Oak Lane Houston, Texas 77024 713.681.5858
Bruce [redacted] at City Choice builders has been nothing but accommodating, regarding our concerns. He has answered messages promptly and followed through with the requests at hand. He personally attends to the requests and is never impatient or abrupt! It's a pleasure to work with Mr. Bruce [redacted] at City Choice Builders[redacted].
Sent: Monday, [redacted]To: drteamSubject: Complaint submitted by [redacted] ID [redacted]
Dear...
Revdex.com,
We have received previous correspondence from this homeowner. Repeatedly, we have asked for the opportunity to inspect the home in order to respond to their concerns. To date, we have not been given the opportunity to inspect the home. Without the proper inspection we can’t address the homeowners open warranty issues. While we have spoken and emailed with [redacted] on several occasions, we are only aware of items which are post-closing changes that the homeowner would like to make to the home that are NOT considered warranty matters nor included with the home.
Here at City Choice Homes we take pride in our building and want to make sure each customer is happy with their new home. We strive to address any concerns homeowners may face and will happily correct any open warranty issues. If upon inspection of the home it is determined that there are in fact open warranty items, we will work to have those items corrected. We look forward to resolving this issue as soon as possible.
Sincerely,
City Choice Group
[redacted]
###-###-####
Sent: Thursday, August 20, 2015 2:49 PMTo: drteamSubject: ID# [redacted] Dear Revdex.com, We have been diligently working with this homeowner to address...
their complaints. Our Warranty Department has addressed all open issues which were covered under warranty and even some items which were the homeowners own responsibility as outlined under the [redacted] warranty guidelines. As of today, all of those items have been addressed in accordance with standard construction practices. Here at City Choice Homes, we take pride in our homes and strive for customer satisfaction. It is our belief that the situation has been resolved. Sincerely, Amanda [redacted] City Choice Group New Address as of 08/01/15 [redacted] Houston, Texas 77007 [redacted]
Builder has poor attention to detail in my opinion there are much more experienced builders. My first time buying experience was awful. All the other reviews seem pretty spot on to me and are similar to my experience.
Sent: Thursday, August 27, 2015 1:50 PMSubject: Case number [redacted] This is a response to the latest response from the complainant [redacted]. The buyer and seller of the property agreed and executed an [redacted] builders warranty at the closing on 6/30/2014. This warranty is binding on both parties. The warranty contains specifics as to the dispute resolution process and how to handle any issue that may not be to the satisfaction of either the builder ( Seller) or the client ( buyer). Buyer and seller have agreed in writing at the closing to use this forum and it is binding on both parties. Using the Revdex.com is not the forum that both parties agreed to. The process involves asking for a third party inspection and then going to arbitration thru the [redacted] warranty. Everything is set forth in the warranty manual and the buyer [redacted] must contact [redacted]. The builder has visited the property on several occasions over the past year and has been verbally assaulted and abused by the client. Many attempts have been made to rectify any issues the buyer may have and to builders knowledge all items have now been completed. The buyer refuses to comply with the contract and the warranty. A copy of the [redacted] agreement is attached. Seller is now contacting its attorney to move forward with arbitration. Please let us know if the Revdex.com requires anything further to close this matter out in an acceptable manner. Regards, Jonathan [redacted]
City Choice Group, LLC [redacted]
Houston, TX 77007
Direct Dial: [redacted]
Facsimile: [redacted]
Email: [redacted]
www.citychoicegroup.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards, they have come to the property to fix the problem, but I still have the same issue they need to fix it right first time
Still have cracks on the stucco, shower door still leaking front door still not correctly installed pantry door still don't close correctly windows don't open poor paint work and floors still creeks this are some off the main issue I could add more problems and they have said they repaired all these items never done correctly first time wasted so much time for them to come and do the work and also sent emails with problem and they never get back to me
This builder rushes through construction and leaves lots of details undone. Once you are in the property the cease to care about you and their responsibilities to the home owners.