City Coal & Asphalt, Inc.

Initial Business Response /* (1000, 5, 2015/05/15) */
This complaint is a puzzle to me, it is more about what City Coal and Asphalt did not do than what we actually did do. The main problem I think is a a total project from start to finish was quoted by me [redacted] to [redacted]. I never...

talked to [redacted] or met [redacted] during this process. The scope of the project as stated by [redacted] was not all that was quoted. two cracks across the width of the driveway totaling 20 feet long was to be crack filled for no charge and one small alligator crack area was to be sawed and removed and blacktopped for $210. We were also to widen an area and to seal the entire drive. No quote for any additional cracks was done, no quote for two other alligator cracked areas (what I suggested needed to be doen when I met with [redacted]) was done. After the job was completed our workers talked with [redacted] at the job site no mention was made of our not completing the project correctly. Immediately after our workers left [redacted] called our office to complain about "no cracks being down on the drive" as it turned out we did the two cracks quoted for no charge and we did an additional 100 ln ft of cracks also - all with no charged to the [redacted] when I went out later to inspect out work and meet with [redacted] his only complaint was about the tow alligator cracked area. I pointed out to. I inspected this driveway and everything we chaged for and did not charge for was done in a professinal manner and correctly. We cannot be held responsible for work that was not quoted. I do apologize for not getting this project done in 2014, the weather(cold & Rain) late october and almost in of November left us with 30 or so jobs carried out to 2015. We have done many of those now but some are still working on.