City Electronics

GreetingsWhen this customer called we told him it is $49.00 to come out, check the unit and he agreed.We went out to his house, check the unit, gave him an estimate of $495.00 after he accepted the estimate we charge his credit card $100 ($49 service call + deposit) First week of January, he...

called and cancelled the orderOn January 7th we issued a refund of $51.00 on his credit card This customer is dishonest and here are the reasons why:1- We never discounted any wires. when we check the TV for a muffle sound, we only wrote his model number to order the part . nothing was disconnected , TV had a picture with bad sound when we left the house.2- I was never on vacation, one time he called and we told him it is on factory back-order and still is . please see below[redacted] Part Number[redacted]Description [redacted]Substitute Partn/aEstimated WeightUnknownAlias part numbersBox DimensionsUnknownIn StockNoEstimated Ship Date04/07/2016or 2 daysOn Vendor Purchase OrderNoTotal Price233.50kkkk3-We never hanged up on him4- His dispute should be only for $49.00 because $51.00 was refunded to him on the day he cancelled. please see the attachment.Desired Settlement:It was only fair to charge him $49, although we could have charged him an additional $51 for cancelling the orderYour truly[redacted]Service managerCity electronics[redacted]

They are very quivk to bid n take deposit and cash checks for payment they wont return to fix what they screwed up on.. Beware im waiting for Curtis from the news on cbs to helo me.

Review: ON 11/30/15 CALLED CITY ELECTRONICS TO LOOK AT MY TV HAD NO SOUND ONLY ON HD CHANNELS, THEY CAME OUT TOOK MY TV APART AND SAID ITS A MAIN MODULE UNIT AND WILL HAVE TO BE ORDERED, SO I PAID THE $100.00 AND NEVER HEARD FROM THEM SO I KEPT CALLING ABOUT THE PART BEING IN AND WAS TOLD NOT YET CAUGHT UP IN THE WEATHER AND STILL NO PART ETC... THE OWNER WAS ON VACATION AND COULD NOT GET IN CONTACT WITH, TOLD THEM I CANT WATCH TV AT ALL BECAUSE OF THE WIRES THAT THEY DISCONNECTED AND I DIDN'T KNOW HOW TO RECONNECT, SO AFTER 1 MONTHS TIME I CALL CERES TV AND THEY SAID THE PART FOR MY TV THAT THE OTHER COMPANY ORDERED THEY COULD GET THIS PART IN (1) DAY. I TOLD THE OTHER COMPANY THIS AND THEY JUST SAID OH WELL !!!!! SO CERES CAME OUT TO LOOK AND SAID IT HAS NOTHING TO DO WITH THE MAIN MODULE... AND TESTED TV AND FOUND OUT IT WAS THE RECEIVER THAT HAD A PROBLEM AND FIXED IT AND REINSTALLED FOR $250.00+. I TOLD CITY ELECTRONICS THAT I WAS GOING TO DISPUTE THE $100.00 I PAID THEM AND THEY SAID MY CALLING FOR THE PART REALLY UPSET THEM AND HUNG UP ON ME. I FILED A DISPUTE WITH MY CREDIT CARD AND NOW THEY ARE TELLING ME THE CITY ELECTRONICS SHOULD GET PAID AND ARE GOING TO TAKE BACK THE $100.00 BECAUSE THEY DID COME OUT BUT??? LOOKS AT THE ISSUE ABOVE?? I FEEL THEY WOULD GIVE BETTER SERVICE IF THEY GET HIT IN THE POCKET FOR NOT KNOWING HOW TO ACESS THE PROBLEM IN THE FIRST PLACE.Desired Settlement: I DONT FEEL THAT I GOT THE SERVICE I PAID FOR AT ALL , NOT TO MENTION CANT WATCH TV FOR OVER ONE MONTH!! IF THEY DONT KNOW ABOUT FIXING THE TV THAN SAY SO. FOR THE OTHER COMPANY IT WAS A EASY TO DIAGNOSIS AND THEY CAME BACK AND FINISHED THE JOB, NOW THAT IS THE WAY A BUSINESS SHOULD BE RUN.

Business

Response:

Greetings