City Finance

December 12th, [redacted] [redacted] *** Dear Mrs [redacted] , Thank you for your recent letter regarding the concerning issues with your side chairWe sincerely apologize for any inconvenience and appreciate how frustrating these issues are for you and your familyGlobal Furniture USA, Inc“Global” aims to consistently deliver a quality product to our customersGlobal furniture USA, Incis only the wholesaler for the particular item in questionAs the wholesaler we have no communication with the customer and all communication is done at the retail store levelAs you stated, you purchased your side chair from [redacted] As stated above Global is only the wholesaler of the furniture and has no direct contact with the end userPlease contact [redacted] to find out what their return policy isThey would be the correct ones to assist youWe apologize for the annoyance that this may have caused youOur company is actively working to improve service levels and your feedback has proved to be invaluableWe value your business and thank you for your letterYours sincerely, Joseph NL [redacted] Finance Manager

If City Finance (Longview Location)was the last place on earth to get a loan at I still wouldnt recommend(Manager) Angela is very rude and unprofessionalI've never dealt with anyone like herShe needs to be replace Over the phone conversation she gets very disrespectful, loud and become very personal with youAlso letters that I'm not sure who type up and send out to customers but it was very rude and unprofessional as well

December 12th, 2017 [redacted] Dear Mrs. [redacted], Thank you for your recent letter regarding the concerning issues with your side chair. We sincerely apologize for any inconvenience and appreciate how frustrating these issues are for you and...

your family. Global Furniture USA, Inc. “Global” aims to consistently deliver a quality product to our customers. Global furniture USA, Inc. is only the wholesaler for the particular item in question. As the wholesaler we have no communication with the customer and all communication is done at the retail store level. As you stated, you purchased your side chair from [redacted]. As stated above Global is only the wholesaler of the furniture and has no direct contact with the end user. Please contact [redacted] to find out what their return policy is. They would be the correct ones to assist you. We apologize for the annoyance that this may have caused you. Our company is actively working to improve service levels and your feedback has proved to be invaluable. We value your business and thank you for your letter. Yours sincerely, Joseph N. L[redacted] Finance Manager