City Limousine

no this has not been settled in court

The address on my receipt is [redacted] , VA [redacted] Grande', sans-serif;"> For some reason I can not add a body text to the link provided below [redacted] ***

This Limo service took the money and did not pick us upHe promised to refund and never didHe then lied and told the credit card company that he picked us up and took us everywhere we wanted to goPlease do not use this company!

Reservation Confirmation [redacted] PICK UP DATE 05/31/PICK UP TIME TO BE ADVISED---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Mon, Jun 15, at 8:PMSubject: Fwd: Re: Fwd: Reservation Confirmation [redacted] PICK UP DATE 05/31/PICK UP TIME TO BE ADVISEDTo: [email protected] no - [redacted] ---------- Forwarded message ----------From: " [redacted] " < [redacted] @***.com>Date: Jun 9, 11:AMSubject: Re: Fwd: Reservation Confirmation [redacted] PICK UP DATE 05/31/PICK UP TIME TO BE ADVISEDTo: < [redacted] @ [redacted] >Cc: On Jun 9, 11:AM, " [redacted] " < [redacted] @***.com> wrote:---------- Forwarded message ----------From: " [redacted] " < [redacted] @***.com>Date: Mar 8, 11:PMSubject: Fwd: Reservation Confirmation [redacted] PICK UP DATE 05/31/PICK UP TIME TO BE ADVISEDTo: " [redacted] " < [redacted] @***.com>Cc: ---------- Forwarded message ----------From: Date: Mar 7, 11:PMSubject: Reservation Confirmation [redacted] PICK UP DATE 05/31/PICK UP TIME TO BE ADVISEDTo: " [redacted] @***.com" < [redacted] @***.com>Cc: Reservation Confirmation [redacted] PICK UP DATE 05/31/PICK UP TIME TO BE ADVISEDHello, [redacted] PLEASE PRINT AND SIGN EMAIL CONFIRMATION AND CONTRACT FOR YOUR RESERVATION AND EMAIL THEM BACK OR FAX THEM BACK TO [redacted] Please return the documents within 48Hrs.Thank you,ShaiReservations TeamCelebrity LimousineDirect:###-###-####Fax:###-###-####Email: celebritylimo1@***.comCelebrity Limousine Contract and confirmationTel: ###-###-####Email: celeritylimo1@***.comPiDate: 05/31/15PiTime: To be advisedBill To: [redacted] Primary Passenger: [redacted] ArrBy: Shai# of Pax: Pass Vehicle Type: [redacted] Limousine# of hours: Round Trip TransferPassenger & Routing InformationPassenger: [redacted] Phone: ###-###-####PU: --: [redacted] Baltimore, MD ***PU: --: ( Picking up [redacted] sister address to be advised )DO: -- : Cruise Port address to be advisedNotes/CommentsSpecial RequestsThen coming back on June 7th pick up time to be advised then going back to drop off her sister and take [redacted] back home.Pmt Type: [redacted] Charges & FeesRate $500----------------------------------------------------------------------Terms and ConditionsThis rental agreement serves as a contract between Celebrity Limousine and the customer Terms and conditions are as follows: 2.) Reservations may be canceled hours prior to service with a 50% cancellation fee3.) A contract change fee of $will apply if any changes are made after this agreement has been signed, which would include any additional passengers or additional pick up/drop off locations that are not on the agreement 4.) Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date5.) The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party 6.) Any champagne flute or rocks glass that is cracked or damaged, a fee of $per item will be charged to the clients credit card 7.) A fee of $will be charged to the clients credit card if they, or someone in their party, vomits in or on the limousine ________ Please initial 8.) Alcohol consumption for passengers under the age of is strictly prohibited by law and any fines will be paid for by the customer9.) Chauffeur has the right to terminate run without refund if he/she feels that the party is not abiding by the rules or is putting the vehicle or driver at risk10.) Smoking and "chewing" tobacco are not permitted in in any of our limousines11.) Overtime fee, at the rate of $per minutes, will apply if rental is not completed by prearranged time described on the trip sheet and Celebrity Limousine is not responsible for any traffic delays, detours, or any other unsafe road conditions that will cause a delay 12.) Customer accepts full financial responsibility for all tolls, parking, and any other related expenses incurred during rentalCelebrity Limousine will take proactive measures to return all items left in our vehicles, however we are not responsible 13.) Emergency hatch in ceiling of the [redacted] is prohibited from opening unless there is an emergency that alters no other way of exiting the vehicle If opened, Celebrity Limousine has the right to terminate rental with no refunds By signing below, I have read, understood, and agreed to the Terms & Conditions stated by Celebrity LimousineNO REFUNDS ALL DEPOSITS ARE FINAL.Print:______________________Signature:___________________ Date:____________________Revdex.com of Metro Washington DC9:AM (hour ago)to me ---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Thu, Jun 18, at 8:AMSubject: Fwd: Reservation Confirmation [redacted] PICK UP DATE 05/31/PICK UP TIME TO BE ADVISEDTo: [email protected] no [redacted]

From: Revdex.com of Metro Washington DC Date: Mon, Aug 17, at 10:AMSubject: Fwd: City Limo complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Fri, Aug 14, at 6:PMSubject: City Limo complaint # [redacted] To: "[email protected]" Of course the shoddy company will not respond because they know they are bad and don't care.I am sad to hear that if they don't reposed the matter is dropped.Regards, [redacted] ***Sent from my ***

From: Revdex.com of Metro Washington DCDate: Mon, Aug 17, at 10:AMSubject: Fwd: City Limo complaint # ***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Fri, Aug 14,
at 6:PMSubject: City Limo complaint # ***To: "[email protected]" Of course the shoddy company will not respond because they know they are bad and don't care.I am sad to hear that if they don't reposed the matter is dropped.Regards, *** ***Sent from my ***

Reservation Confirmation *** PICK UP DATE 05/31/PICK UP TIME TO BE ADVISED---------- Forwarded message ----------From: *** *** Date: Mon, Jun 15, at 8:PMSubject: Fwd: Re: Fwd: Reservation Confirmation *** PICK UP DATE 05/31/
PICK UP TIME TO BE ADVISEDTo: [email protected] no - ***---------- Forwarded message ----------From: "*** ***" Date: Jun 9, 11:AMSubject: Re: Fwd: Reservation Confirmation *** PICK UP DATE 05/31/PICK UP TIME TO BE ADVISEDTo: Cc: On Jun 9, 11:AM, "*** ***" wrote:---------- Forwarded message ----------From: "*** ***" Date: Mar 8, 11:PMSubject: Fwd: Reservation Confirmation *** PICK UP DATE 05/31/PICK UP TIME TO BE ADVISEDTo: "*** ***" Cc: ---------- Forwarded message ----------From: Date: Mar 7, 11:PMSubject: Reservation Confirmation *** PICK UP DATE 05/31/PICK UP TIME TO BE ADVISEDTo: "***@***.com" Cc: Reservation Confirmation *** PICK UP DATE 05/31/PICK UP TIME TO BE ADVISEDHello, *** ***PLEASE PRINT AND SIGN EMAIL CONFIRMATION AND CONTRACT FOR YOUR RESERVATION AND EMAIL THEM BACK OR FAX THEM BACK TO *** Please return the documents within 48Hrs.Thank you,ShaiReservations TeamCelebrity LimousineDirect:###-###-####Fax:###-###-####Email: celebritylimo1@***.comCelebrity Limousine Contract and confirmationTel: ###-###-####Email: celeritylimo1@***.comPiDate: 05/31/15PiTime: To be advisedBill To: *** ***Primary Passenger: *** ***ArrBy: Shai# of Pax: Pass Vehicle Type: *** Limousine# of hours: Round Trip TransferPassenger & Routing InformationPassenger: *** ***Phone: ###-###-####PU: --: *** *** *** Baltimore, MD ***PU: --: ( Picking up *** *** sister address to be advised )DO: -- : Cruise Port address to be advisedNotes/CommentsSpecial RequestsThen coming back on June 7th pick up time to be advised then going back to drop off her sister and take *** *** back home.Pmt Type: *** ***Charges & FeesRate $500----------------------------------------------------------------------Terms and ConditionsThis rental agreement serves as a contract between Celebrity Limousine and the customer Terms and conditions are as follows: 2.) Reservations may be canceled hours prior to service with a 50% cancellation fee3.) A contract change fee of $will apply if any changes are made after this agreement has been signed, which would include any additional passengers or additional pick up/drop off locations that are not on the agreement 4.) Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date5.) The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party 6.) Any champagne flute or rocks glass that is cracked or damaged, a fee of $per item will be charged to the clients credit card 7.) A fee of $will be charged to the clients credit card if they, or someone in their party, vomits in or on the limousine ________ Please initial 8.) Alcohol consumption for passengers under the age of is strictly prohibited by law and any fines will be paid for by the customer9.) Chauffeur has the right to terminate run without refund if he/she feels that the party is not abiding by the rules or is putting the vehicle or driver at risk10.) Smoking and "chewing" tobacco are not permitted in in any of our limousines11.) Overtime fee, at the rate of $per minutes, will apply if rental is not completed by prearranged time described on the trip sheet and Celebrity Limousine is not responsible for any traffic delays, detours, or any other unsafe road conditions that will cause a delay 12.) Customer accepts full financial responsibility for all tolls, parking, and any other related expenses incurred during rentalCelebrity Limousine will take proactive measures to return all items left in our vehicles, however we are not responsible 13.) Emergency hatch in ceiling of the *** is prohibited from opening unless there is an emergency that alters no other way of exiting the vehicle If opened, Celebrity Limousine has the right to terminate rental with no refunds By signing below, I have read, understood, and agreed to the Terms & Conditions stated by Celebrity LimousineNO REFUNDS ALL DEPOSITS ARE FINAL.Print:______________________Signature:___________________ Date:____________________Revdex.com of Metro Washington DC9:AM (hour ago)to me ---------- Forwarded message ----------From: *** *** Date: Thu, Jun 18, at 8:AMSubject: Fwd: Reservation Confirmation *** PICK UP DATE 05/31/PICK UP TIME TO BE ADVISEDTo: [email protected] no ***

padding-top: 0px; padding-right: 8px; text-align: left;">Revdex.com of Metro Washington DC
Nov (days ago)
tome
---------- Forwarded message ----------From: *** *** Date: Sun, Nov 23, at 10:AMSubject: complaint #*** UPDATETo: "[email protected]"
Update to complaint ##***
ResolvedThe company and I came to an agreement of payment for time and no additional costs for "professional cleaning".
Thank you for updating my complaint filed.
*** ***
Sent from my ***

This a copy of my initial email to Sh[redacted], the apparent owner of the company.
One gentleman to another, we have here what can only be considered a serious business issue where what we paid for was not delivered. And this is not an issue of the air conditioning having failed during the lease period, pursuant to your contractual release terms, as it was never working to begin with. When the kids entered the limousine, it was like an oven. The kids were traveling inside what could only be described as a sweat box and they were all literally sweating profusely. This is unacceptable for a business to do business in this manner. You either knew about this problem before hand and did nothing to remedy the situation beforehand or nor you or your driver didn't know about it. Which is worse? In either scenario it's unacceptable from a contractual perspective and morally unacceptable from a delivery of comfortable service perspective. Secondly, the driver had no idea where he was going, didn't know directions in Washington, DC, nor how to arrive to either the Jefferson or Lincoln Memorial. I'm frankly shocked that the limousine didn't have GPS, or that the driver didn't have a smart phone, a GPS device himself, or had studied maps before the event. He in fact had to ask the kids how to drive around Washington, DC, as well as to the hotel and back to the pickup location, where in fact he got lost returning the kids. I'd like to tell you something S[redacted]. When I was in school here many years ago (over 30 years ago), I was employed as a limo driver during my summers off. And the company I drove for required us to wear a suit and tie because it was supposed to be a proper event for the clients. And they also required us to make sure we knew all of the routes where the clients wished to go for the evening. This was back before GPS was invented and all that we had were maps and our memories. I would literally drive my own car over the entire route before hand to make sure I knew the evening's routes. So for you to send me a driver, such as you did, broke every rule that I ever learned when I was a limo driver and it was really unacceptable. Is it in your contract that your driver should be professional and knowledgeable or dress respectably? No, it's not. But it's certainly expected. Anyone leasing a limousine would expect not to have to be bothered by a driver asking his clients for directions. It's absurd to say the least. In addition, the limousine driver himself admitted that his limousine was almost out of gas and that he needed to find a a BP gas station to fill the tank. He left but returned by saying that he was not able to find one. When asked further, he said there would be enough gas for the evening. Now it's starting to become perfectly clear why the cabin wasn't cool during the entire evening. It was because the driver didn't want to leave the car running to establish a cool environment in the cabin of the limousine. In fact, he left the car in the heat for more than an hour waiting for the kids to leave at 6pm that evening. And he never left the car running at all the stops that he made during the evening, i.e. the two memorials where the kids left the vehicle to take photos and at the hotel where the Prom Dance was held. It's quite obvious from this set of circumstances that the driver is responsible for his gas expenses and he was trying to save OR you, the company, tells its drivers that the gas expenses will be taken out of their pay. In either event, this is and was an unacceptable way to treat paying clients for what is supposed to be a very memorable and pleasant experience. Yes, it was memorable, but for all the wrong reasons.
So, here's what I recommend we do to resolve this amicably because you essentially ruined the evening for our kids who were out celebrating their graduation from high school and who were expecting anything but to be carried around in a sweat box. As an aside, do you know what that hot and humid environment did to all of the girls $150 hair salon and $100 make up vistas for their special evening? They were ruined, that's what. So because of this, I am asking for a full $960 refund. And I am also not giving the 20% tip that I had planned on providing the driver. Driver's like this don't deserve being rewarded for their abysmal service.
And if you don't think this is the right thing to do, I'd really like to know how you can justify keeping 1 cent of what I paid. You really owe me more than the $960 given all the money that was spent by the girls with hair and makeup that you destroyed.

The address on my receipt is [redacted], VA [redacted]
Grande', sans-serif;"> 
For some reason I can not add a body text to the link provided below.
 
[redacted]

From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[email protected]>Date: Mon, Aug 17, 2015 at 10:20 AMSubject: Fwd: City Limo complaint # [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Fri, Aug 14, 2015 at 6:32 PMSubject: City Limo complaint # [redacted]To: "[email protected]" <[email protected]>Of course the shoddy company will not respond because they know they are bad and don't care.I am sad to hear that if they don't reposed the matter is dropped.Regards, [redacted]Sent from my [redacted]

This Limo service took the money and did not pick us up. He promised to refund and never did. He then lied and told the credit card company that he picked us up and took us everywhere we wanted to go. Please do not use this company!

no this has not been settled in court.

Reservation Confirmation [redacted] PICK UP DATE 05/31/15 PICK UP TIME TO BE ADVISED---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, Jun 15, 2015 at 8:53 PMSubject: Fwd: Re: Fwd: Reservation Confirmation [redacted] PICK UP DATE 05/31/15 PICK UP TIME TO BE...

ADVISEDTo: [email protected] no - [redacted]---------- Forwarded message ----------From: "[redacted]" <[redacted].com>Date: Jun 9, 2015 11:54 AMSubject: Re: Fwd: Reservation Confirmation [redacted] PICK UP DATE 05/31/15 PICK UP TIME TO BE ADVISEDTo: <[redacted]>Cc: On Jun 9, 2015 11:53 AM, "[redacted]" <[redacted].com> wrote:---------- Forwarded message ----------From: "[redacted]" <[redacted].com>Date: Mar 8, 2015 11:22 PMSubject: Fwd: Reservation Confirmation [redacted] PICK UP DATE 05/31/15 PICK UP TIME TO BE ADVISEDTo: "[redacted]" <[redacted].com>Cc: ---------- Forwarded message ----------From: <celebritylimo1@[redacted].com>Date: Mar 7, 2015 11:58 PMSubject: Reservation Confirmation [redacted] PICK UP DATE 05/31/15 PICK UP TIME TO BE ADVISEDTo: "[redacted].com" <[redacted].com>Cc: Reservation Confirmation [redacted] PICK UP DATE 05/31/15 PICK UP TIME TO BE ADVISEDHello, [redacted]PLEASE PRINT AND SIGN EMAIL CONFIRMATION AND CONTRACT FOR YOUR RESERVATION AND EMAIL THEM BACK OR FAX THEM BACK TO [redacted] Please return the documents within 48Hrs.Thank you,ShaiReservations TeamCelebrity LimousineDirect:###-###-####Fax:###-###-####Email: celebritylimo1@[redacted].comCelebrity Limousine Contract and confirmationTel: ###-###-####Email: celeritylimo1@[redacted].comPick-up Date: 05/31/15Pick-up Time: To be advisedBill To: [redacted]Primary Passenger: [redacted]Arr. By: Shai# of  Pax: 14 Pass Vehicle Type: [redacted] Limousine# of hours: Round Trip TransferPassenger & Routing InformationPassenger: [redacted]Phone: ###-###-####PU: --: [redacted] Baltimore, MD [redacted]PU: --: ( Picking up [redacted] sister address to be advised )DO: -- : Cruise Port address to be advisedNotes/CommentsSpecial RequestsThen coming back on June 7th pick up time to be advised then going back to drop off her sister and take [redacted] back home.Pmt Type: [redacted]Charges & FeesRate $500----------------------------------------------------------------------Terms and ConditionsThis rental agreement serves as a contract between Celebrity Limousine and the customer.  Terms and conditions are as follows:  2.) Reservations may be canceled 72 hours prior to service with a 50% cancellation fee. 3.) A contract change fee of $50 will apply if any changes are made after this agreement has been signed, which would include any additional passengers or additional pick up/drop off locations that are not on the agreement.  4.) Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. 5.) The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party.  6.) Any champagne flute or rocks glass that is cracked or damaged, a fee of $25 per item will be charged to the clients credit card.  7.) A fee of $500.00 will be charged to the clients credit card if they, or someone in their party, vomits in or on the limousine.  ________ Please initial.  8.) Alcohol consumption for passengers under the age of 21 is strictly prohibited by law and any fines will be paid for by the customer. 9.) Chauffeur has the right to terminate run without refund if he/she feels that the party is not abiding by the rules or is putting the vehicle or driver at risk. 10.) Smoking and "chewing" tobacco are not permitted in in any of our limousines. 11.) Overtime fee, at the rate of $75 per 15 minutes, will apply if rental is not completed by prearranged time described on the trip sheet and Celebrity Limousine  is not responsible for any traffic delays, detours, or any other unsafe road conditions that will cause a delay.  12.) Customer accepts full financial responsibility for all tolls, parking, and any other related expenses incurred during rental. Celebrity Limousine will take proactive measures to return all items left in our vehicles, however we are not responsible.  13.) Emergency hatch in ceiling of the [redacted] is prohibited from opening unless there is an emergency that alters no other way of exiting the vehicle.  If opened, Celebrity Limousine has the right to terminate rental with no refunds.  By signing below, I have read, understood, and agreed to the Terms & Conditions stated by Celebrity LimousineNO REFUNDS ALL DEPOSITS ARE FINAL.Print:______________________Signature:___________________ Date:____________________Revdex.com of Metro Washington DC9:15 AM (1 hour ago)to me ---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Thu, Jun 18, 2015 at 8:55 AMSubject: Fwd: Reservation Confirmation [redacted] PICK UP DATE 05/31/15 PICK UP TIME TO BE ADVISEDTo: [email protected] no [redacted]