If I could give this place stars I wouldI purchased a mattress in their clearance center three months ago and got the mattress several days laterAfter a week or so, we realized that the mattress was too softWe were told that if we didn't like the mattress that we could exchange it with no problemSo we went back there and told them we would like to exchange itThe older guy who works there was so rude and made us feel like we did something wrongHe wouldn't help us and stated that "He was too busy." Anyways, we dealt with a different salesperson and got a different mattress in the clearance center that was more firmWhen the delivery guys came, the new mattress was folded in half in plastic wrapMy boyfriend and I were shocked and called *** the store manager who tried to play it off and say that it was okay for that mattress to be folded because it didn't have springsWe tried the mattress out and our butts were literally sinking into the spot where it was foldedWe called the manufacturer who stated that the mattress should absolutely not be bent in half! So we went back for a third time and told *** that we decided to just get a new bedWe didn't even tell him about what we found out about folding the mattress because we didn't want to argue*** was very rude and stated that we can't just keep exchanging mattressesWell *** we wouldn't have to if your mattresses weren't defectiveWe also explained how rude his employee was to us last time and he stated that "he has been counseled on his behavior." GreatWe ended up buying a brand new mattress and we were told that it would be $2,We have had the mattress for a month and it is much betterI got the bill from Wells Fargo because we financed it and it was for $2,My boyfriend called *** who stated that he would look into and that it would be credited back....we never heard back from himI have been trying for weeks to talk to someone about thisI guess *** has been out sick and no one would help usI talked to one sales rep who stated "I don't want to get involved with this." I had another one who tried to tell us the reason that it was more than quoted was because of taxes and the mattress frame! Really?!?! I called again this week and *** was finally back at workI asked him to please fix this and he stated he would get back to me that dayNever heard from himSo I have called corporate headquarters and the vice president of customer relations won't call me eitherHis secretary told me he is out of the state and *** will call meummI don't want to deal *** who has not helped me at allIt is obvious that the corporate office doesn't want to correct these mistakes either! This place is the worst and they are all a bunch of used car salesmen!!!!!!
If I could give this place stars I wouldI purchased a mattress in their clearance center three months ago and got the mattress several days laterAfter a week or so, we realized that the mattress was too softWe were told that if we didn't like the mattress that we could exchange it with no problemSo we went back there and told them we would like to exchange itThe older guy who works there was so rude and made us feel like we did something wrongHe wouldn't help us and stated that "He was too busy." Anyways, we dealt with a different salesperson and got a different mattress in the clearance center that was more firmWhen the delivery guys came, the new mattress was folded in half in plastic wrapMy boyfriend and I were shocked and called *** the store manager who tried to play it off and say that it was okay for that mattress to be folded because it didn't have springsWe tried the mattress out and our butts were literally sinking into the spot where it was foldedWe called the manufacturer who stated that the mattress should absolutely not be bent in half! So we went back for a third time and told *** that we decided to just get a new bedWe didn't even tell him about what we found out about folding the mattress because we didn't want to argue*** was very rude and stated that we can't just keep exchanging mattressesWell *** we wouldn't have to if your mattresses weren't defectiveWe also explained how rude his employee was to us last time and he stated that "he has been counseled on his behavior." GreatWe ended up buying a brand new mattress and we were told that it would be $2,We have had the mattress for a month and it is much betterI got the bill from Wells Fargo because we financed it and it was for $2,My boyfriend called *** who stated that he would look into and that it would be credited back....we never heard back from himI have been trying for weeks to talk to someone about thisI guess *** has been out sick and no one would help usI talked to one sales rep who stated "I don't want to get involved with this." I had another one who tried to tell us the reason that it was more than quoted was because of taxes and the mattress frame! Really?!?! I called again this week and *** was finally back at workI asked him to please fix this and he stated he would get back to me that dayNever heard from himSo I have called corporate headquarters and the vice president of customer relations won't call me eitherHis secretary told me he is out of the state and *** will call meummI don't want to deal *** who has not helped me at allIt is obvious that the corporate office doesn't want to correct these mistakes either! This place is the worst and they are all a bunch of used car salesmen!!!!!!