City National Bank of New Jersey

Dear Mrs [redacted] : It was a pleasure speaking with you to discuss your concerns regarding the letter received from the Revdex.com Office dated February 08, Thank you for sharing the experiences that you have encounteredPlease accept our sincerest apology for not addressing your concerns I’m happy to inform you that we have a resolution to your concernsAfter review of your loan relationship with City National Bank, it has been determined that there was a misunderstanding when communicating ways to make your loan paymentsAs discussed, we have removed the inquiry placed on your credit history Mrs [redacted] , your feedback provides us the opportunity to enhance the level of service that we provide to our customersIt is evident that you have chosen to support us because you believe in our mission and commitment to the community City National Bank’s goal is to exceed our customers’ expectationsAs we continue to improve our internal process to ensure our clients receive quality service, we hope this experience does not have an adverse effect on your relationship with City National Bank We value your business and would like you to continue to share your experiences Sincerely, [redacted]

Dear Mrs. [redacted]:
It was a pleasure speaking with you to discuss your concerns regarding the letter received from the Revdex.com Office dated February 08, 2016. Thank you for sharing the experiences that you have encountered. Please accept our sincerest apology for not...

addressing your concerns.
I’m happy to inform you that we have a resolution to your concerns. After review of your loan relationship with City National Bank, it has been determined that there was a misunderstanding when communicating ways to make your loan payments. As discussed, we have removed the inquiry placed on your credit history.
Mrs. [redacted], your feedback provides us the opportunity to enhance the level of service that we provide to our customers. It is evident that you have chosen to support us because you believe in our mission and commitment to the community.
City National Bank’s goal is to exceed our customers’ expectations. As we continue to improve our internal process to ensure our clients receive quality service, we hope this experience does not have an adverse effect on your relationship with City National Bank.
We value your business and would like you to continue to share your experiences.
Sincerely, [redacted]