In response to the above referenced consumer complaint recently filed with your office, we have conducted an investigation and will share our findings: November 8th 2016, [redacted] *isited [redacted] to file debit card dispute paperwork against two [redacted] debit card transactions in the amounts of $and $Upon completing the debit card dispute review process [redacted] ***k was unable to credit the customer's account because records indicated that the transactions to [redacted] were authorized transactionsThe attached denial was forwarded to [redacted] on November 9thThe merchant has since submitted adjustments to [redacted] for the purpose of crediting [redacted] ***s account, On November 22nd , [redacted] account received credits in the amounts of $and $Thank you for the opportunity to respond to [redacted] complaintIf you have further questions or need additional information, I may be contacted by calling [redacted] or in writing at the address noted below
In response to the above referenced consumer complaint recently filed with your office, we have conducted an investigation and will share our findings: A representative of City National Bank’s legal department spoke with Ms [redacted] concerning this issue Tuesday, May 16th The paper documents contained in the safe deposit box are available to Ms*** For the remaining contents, the bank will await further instruction from the court probate process Thank you for the opportunity to respond to Ms***’ complaint Sincerely, [redacted] Vice PresidentBranch Operations Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***I went to the bank today and they gave the ex-wife the paper work and then she could hand it to me even though I had the later stating that it was to come to meThey once again called their legal assistant and that is what she said to do after she said I could have itThey acted like I wasn't even in the roomI still don't agree with them not letting us have the rest of the things that is it the box, as they have no claim to itIf we do have to go to trial for the things I want to make sure that they have to pay for the court cost seeing as how they are the cause for us to have to go to trialI don't understand how a business thinks that they can keep your personal items and then make you pay for another month's rent on the box because they say they are protecting usThey have no reason to protect us in this situation that is why we have a lawyer that I can call on anytime
Dear Sir or Madam: In response to the above referenced consumer complaint recently filed with your office, we have conducted an investigation and will share our findings: The checking account referenced in the complaint, solely owned by *** ***, maintained a significant overdraft
status from September 30th to November 28th when it was charged off per bank policy During this period of time, *** ***e was mailed several notices to inform her of the overdraft, request immediate payment and warn of the pending action to close the account On December 6th, *** *** contacted City National Bank’s collection department in response to the charge off notification letter she had received and agreed to repay the charged off balance in monthly increments beginning January 4th On December 30th, *** *** called City National Bank’s Wayne office and spoke with Branch Manager *** * ***. *** *** explained that social security had sent her a “pay card” but when she checked, the benefits she had been expecting had not been credited to the card. *** *** further explained that the social security department told her the check would be sent to the bank. Since payment arrangements had been made, *** *** expected the full amount of the direct deposit to be given to her in spite of the charged off account balance which would not be consistent with bank policy for charged off accounts After reviewing the intended beneficiary information listed for the social security direct deposit, which was not *** ***, the bank elected to return the payment to social security due to the account being closed Thank you for the opportunity to respond to *** *** complaint. If you have further questions or need additional information, I may be contacted by calling *** *** or in writing at the address noted below Sincerely, *** *** Vice President Branch Operations Manager Gatewater Rd Cross Lanes, WV
To Whom It May Concern:In response to the above referenced consumer complaint recently filed with your office, City National Bank attempted to contact [redacted] by...
phone August 10th, August 14th and August 18th with no return call.City National Bank completed an investigation and decided that given the amount of the dispute and our commitment to our customers' satisfaction, a refund would be credited to [redacted] account in the amount of $26.90. A letter has been mailed to [redacted] informing her of our decision.We truly apologize for the inconvenience this has caused [redacted] and thank you for the opportunity to respond to her complaint.If you have further questions or need additional information, I may be contacted by calling ([redacted] or in writing at the address noted below.
In response to the above referenced consumer complaint recently filed with your office, we have conducted an investigation and will share our findings: November 8th 2016, [redacted]isited [redacted] to file debit card dispute paperwork against two [redacted] debit card...
transactions in the amounts of $36.15 and $234.95. Upon completing the debit card dispute review process[redacted]k was unable to credit the customer's account because records indicated that the transactions to [redacted] were authorized transactions. The attached denial was forwarded to [redacted] on November 9th. The merchant has since submitted adjustments to [redacted] for the purpose of crediting [redacted]s account, On November 22nd , [redacted] account received credits in the amounts of $36.15 and $234.95. Thank you for the opportunity to respond to [redacted] complaint. If you have further questions or need additional information, I may be contacted by calling [redacted] or in writing at the address noted below.
In response to the above referenced consumer complaint recently filed with your office, we have conducted an investigation and will share our findings: A representative of City National Bank’s legal department spoke with Ms. [redacted] concerning this issue Tuesday, May 16th. The...
paper documents contained in the safe deposit box are available to Ms. [redacted]. For the remaining contents, the bank will await further instruction from the court probate process. Thank you for the opportunity to respond to Ms. [redacted]’ complaint. Sincerely,[redacted]Vice PresidentBranch Operations Manager
In response to the above referenced consumer complaint recently filed with your office, we have conducted an investigation and will share our findings: November 8th 2016, [redacted] *isited [redacted] to file debit card dispute paperwork against two [redacted] debit card transactions in the amounts of $and $Upon completing the debit card dispute review process [redacted] ***k was unable to credit the customer's account because records indicated that the transactions to [redacted] were authorized transactionsThe attached denial was forwarded to [redacted] on November 9thThe merchant has since submitted adjustments to [redacted] for the purpose of crediting [redacted] ***s account, On November 22nd , [redacted] account received credits in the amounts of $and $Thank you for the opportunity to respond to [redacted] complaintIf you have further questions or need additional information, I may be contacted by calling [redacted] or in writing at the address noted below
In response to the above referenced consumer complaint recently filed with your office, we have conducted an investigation and will share our findings: A representative of City National Bank’s legal department spoke with Ms [redacted] concerning this issue Tuesday, May 16th The paper documents contained in the safe deposit box are available to Ms*** For the remaining contents, the bank will await further instruction from the court probate process Thank you for the opportunity to respond to Ms***’ complaint Sincerely, [redacted] Vice PresidentBranch Operations Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***I went to the bank today and they gave the ex-wife the paper work and then she could hand it to me even though I had the later stating that it was to come to meThey once again called their legal assistant and that is what she said to do after she said I could have itThey acted like I wasn't even in the roomI still don't agree with them not letting us have the rest of the things that is it the box, as they have no claim to itIf we do have to go to trial for the things I want to make sure that they have to pay for the court cost seeing as how they are the cause for us to have to go to trialI don't understand how a business thinks that they can keep your personal items and then make you pay for another month's rent on the box because they say they are protecting usThey have no reason to protect us in this situation that is why we have a lawyer that I can call on anytime
Dear Sir or Madam: In response to the above referenced consumer complaint recently filed with your office, we have conducted an investigation and will share our findings: The checking account referenced in the complaint, solely owned by *** ***, maintained a significant overdraft
status from September 30th to November 28th when it was charged off per bank policy During this period of time, *** ***e was mailed several notices to inform her of the overdraft, request immediate payment and warn of the pending action to close the account On December 6th, *** *** contacted City National Bank’s collection department in response to the charge off notification letter she had received and agreed to repay the charged off balance in monthly increments beginning January 4th On December 30th, *** *** called City National Bank’s Wayne office and spoke with Branch Manager *** * ***. *** *** explained that social security had sent her a “pay card” but when she checked, the benefits she had been expecting had not been credited to the card. *** *** further explained that the social security department told her the check would be sent to the bank. Since payment arrangements had been made, *** *** expected the full amount of the direct deposit to be given to her in spite of the charged off account balance which would not be consistent with bank policy for charged off accounts After reviewing the intended beneficiary information listed for the social security direct deposit, which was not *** ***, the bank elected to return the payment to social security due to the account being closed Thank you for the opportunity to respond to *** *** complaint. If you have further questions or need additional information, I may be contacted by calling *** *** or in writing at the address noted below Sincerely, *** *** Vice President Branch Operations Manager Gatewater Rd Cross Lanes, WV
*** indicates they only charged me but city refuses to investigate and I gave them a case number to reference to
To Whom It May Concern:In response to the above referenced consumer complaint recently filed with your office, City National Bank attempted to contact [redacted] by...
phone August 10th, August 14th and August 18th with no return call.City National Bank completed an investigation and decided that given the amount of the dispute and our commitment to our customers' satisfaction, a refund would be credited to [redacted] account in the amount of $26.90. A letter has been mailed to [redacted] informing her of our decision.We truly apologize for the inconvenience this has caused [redacted] and thank you for the opportunity to respond to her complaint.If you have further questions or need additional information, I may be contacted by calling ([redacted] or in writing at the address noted below.
In response to the above referenced consumer complaint recently filed with your office, we have conducted an investigation and will share our findings: November 8th 2016, [redacted]isited [redacted] to file debit card dispute paperwork against two [redacted] debit card...
transactions in the amounts of $36.15 and $234.95. Upon completing the debit card dispute review process[redacted]k was unable to credit the customer's account because records indicated that the transactions to [redacted] were authorized transactions. The attached denial was forwarded to [redacted] on November 9th. The merchant has since submitted adjustments to [redacted] for the purpose of crediting [redacted]s account, On November 22nd , [redacted] account received credits in the amounts of $36.15 and $234.95. Thank you for the opportunity to respond to [redacted] complaint. If you have further questions or need additional information, I may be contacted by calling [redacted] or in writing at the address noted below.
In response to the above referenced consumer complaint recently filed with your office, we have conducted an investigation and will share our findings: A representative of City National Bank’s legal department spoke with Ms. [redacted] concerning this issue Tuesday, May 16th. The...
paper documents contained in the safe deposit box are available to Ms. [redacted]. For the remaining contents, the bank will await further instruction from the court probate process. Thank you for the opportunity to respond to Ms. [redacted]’ complaint. Sincerely,[redacted]Vice PresidentBranch Operations Manager