City of Fort Worth Water Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to note that the additional comment regarding my "unwillingness" to accept their statement just attest to the adverse way this company views its customers It added nothing constructive as to an amicable resolution to this dilemma I refuse to be treated with contempt by entities that my tax dollars and monies go to support I did not "lack" understanding in the process and records will demonstrate this company's tendency to make the due dates fluid when it suits their position Again, insulting me as a customer does not correct this reality If this behavior persist after the "agreed" upon arrangements, I will seek legal counsel in this matter Despite the obvious insults included in the response until further violation I will consider the matter taken care of Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my disputeThe estate of Mrs* [redacted] should be responsable for her debtsTo clear the matter for her estate contact [redacted] she is the executor of the estateI have no association with Mrs [redacted] before renting the propertyThere are disabled individuals that live in the house and one is special needsThere is a member of my household with a medical problem that can become a life threatening situation that needs water services to help with the conditionIt is a code violation that is going to start charging $2,a day until correctedWe are on a fixed budget.I should not have to suffer for someone else's neglect Regards, [redacted]

I am writing in response to the additional Complaint ID [redacted] , regarding City of Fort Worth Water Customer, [redacted] (Water Acct No [redacted] ).We are satisfied with our original response to this complaint, which we delivered on 07/15/Ms [redacted] has been treated fairly in regard to her water accountShe has been extended the same courtesy as our other citizens with similar account situationsAs of this writing, the account is still in a delinquent status and was scheduled for disconnection on 07/20/As a courtesy, per the customer’s request, the account has been granted an additional day (07/21/15) for us to receive the delinquent payment ($96.46) and avoid disconnectionOnce that payment is received, the account will still be past due and in arrears for $82.76, which was due today (07/17/15).Our efforts to work with Ms [redacted] to assist her with bringing her account current, have failed to yield those resultsThe last date this account was current with a zero balance was 08/28/In an effort to ensure our fiduciary duty and be good stewards of the funds for the City of Fort Worth Water Department, we will not be granting further extension, credit or courtesy on this account until which time the account is brought to a current status of a zero balance and maintained for a minimum six month period

I am writing in response to Complaint ID [redacted] , regarding City of Fort Worth WaterCustomer, [redacted] (Water Acct No [redacted] ).We were able to speak with [redacted] to follow up on her account concernsWe attempted to explain our meter reading, billing and delinquency process, but [redacted] did not seem to be a willing participant to listen and understandShe believes the City is using “Notification Tags” as a means to generate additional revenue, which she states is unethical [redacted] states that her issue at this time stems from her not having a fixed due date.After conversing for a while, it was agreed that [redacted] ’s account would receive a special “+10-day” designation that will allow her approximately additional days more than the regularly billed customers, to get her payment remittedIn essence, she will have approximately full days from the bill date before her payment will be dueShe has stated she will be making full payment of her current account balance ($210.48) to bring her account to a zero balanceAfter doing so, she should not encounter future situations of receiving a “Notification Tag”, as long as she remits her monthly payments by the due date (which will be approximately days after the bill date).In regard to Complaint ID [redacted] , no further action is required and we consider thiscase resolved and closed

I am writing in response to Complaint ID [redacted] , regarding City of Fort Worth Water Customer, [redacted] (Water Acct No [redacted] )We have reviewed [redacted] ’ complaint that she did not receive proper notification prior to her service interruptionIn the execution of our verification / validation process, our findings are that we generated and mailed an URGENT NOTICE letter on 03/31/This letter specifically states that “your account is seriously delinquent and service may be terminated without further notice unless full payment of the overdue amount is made within hours.” The letter further states that “your prompt attention to this matter will prevent further delinquency action up to termination of service, a possible upgrade in deposit amount and additional fees.” In addition, our verification / validation process reflects a field notification tag was delivered to the property on 04/07/and a meter reading was taken by our field technician at that time, as a cross-reference for the site visit Our overall review returns that all delinquency notifications and associated fees/charges were accurately processed and will stand as charged In regard to Complaint ID [redacted] , no further action is required and we consider this case resolved and closed Thank you,

I am writing in response to Complaint ID ***, regarding *** ** *** *** *** *** *** ** *** (Water Acct No***)We have reviewed *** ***’s complaint that she did not receive proper notification prior to her service interruptionIn the execution of our
verification / validation process, our findings are that we generated and mailed an URGENT NOTICE letter on 03/25/This letter specifically states that “your account is seriously delinquent and service may be terminated without further notice unless full payment of the overdue amount is made within hours.” The letter further states that “your prompt attention to this matter will prevent further delinquency action up to termination of service, a possible upgrade in deposit amount and additional fees.” In addition, our verification / validation process reflects a field notification tag was delivered to the property on 04/01/and a meter reading was taken by our field technician at that time, as a cross-reference for the site visitIn addition, our verification reflects that water services continued to be used after the termination date of 04/10/until 11/07/when our Meter Services department determined this usageThe total amount of charges for this period is $Our overall review returns that all delinquency notifications and associated fees/charges were accurately processed and will stand as charged. *** ***s has paid $as of 11/13/to have services reinstated/reactivated in her name at this location In regard to Complaint ID ***, no further action is required and we consider this case resolved and closedThank you, *** ***
*** *** ***
*** *** *** ***
*** *** **
*** ***

I am writing in
response to Complaint ID *** regarding City of Fort Worth Water Customer,
*** *** *** *** *** ***We were able to contact Mr*** to follow up on his
account concernsAfter attaining a clear understanding of his concerns, we
were able to review
and advise of his next steps to resolve his concerns. This has been discussed with Mr*** and he advises he
will take the necessary steps to resolve with his neighborhood HOAIn regard to Complaint ID ***
no further action is required and we consider this case resolved and closed

I am writing in response to Complaint ID ***, regarding City of Fort Worth WaterCustomer, *** *** (Water Acct No***).We were able to speak with *** *** to follow up on her account concernsAfter attaining a clear understanding of her concerns, we were able to review
and inform of her of the required steps to resolve her concerns.This has been discussed with *** *** and she has taken the initial required action, as well as committed to adhering to the additional required action to ensure total resolve.In regard to Complaint ID ***, no further action is required and we consider thiscase resolved and closed

I am writing in
response to Complaint ID ***, regarding City of Fort Worth Water Customer,
*** *** *** (Water Acct No***).We were able to contact Mr*** *** to follow up on
his account concernsAfter attaining a clear understanding of his concerns, we
were able to
review and resolve all concerns. This has been discussed with Mr*** *** and he is
satisfied with our resolveIn regard to Complaint ID ***,
no further action is required and we consider this case resolved and closed

I am writing in
response to the additional Complaint ID [redacted], regarding City of Fort Worth
Water Customer, [redacted] (Water Acct No. [redacted]).We are satisfied with our original response to this
complaint, which we delivered on 07/15/15. Ms. [redacted] has been treated fairly in
regard to her water account. She has been extended the same courtesy as our
other citizens with similar account situations. As of this writing, the account is still in a delinquent
status and was scheduled for disconnection on 07/20/15. As a courtesy, per the
customer’s request, the account has been granted an additional day (07/21/15)
for us to receive the delinquent payment ($96.46) and avoid disconnection. Once
that payment is received, the account will still be past due and in arrears for
$82.76, which was due today (07/17/15).Our efforts to work with Ms. [redacted] to assist her with
bringing her account current, have failed to yield those results. The last date
this account was current with a zero balance was 08/28/14. In an effort to
ensure our fiduciary duty and be good stewards of the funds for the City of
Fort Worth Water Department, we will not be granting further extension, credit
or courtesy on this account until which time the account is brought to a
current status of a zero balance and maintained for a minimum six month period.

Dear Ms. Angela
Ford:I am writing in
response to Complaint ID [redacted] regarding City of Fort Worth Water Customer, [redacted] (Water Acct No. [redacted]).We were able to contact Mr. [redacted] to follow up on his
account concerns. After attaining a clear understanding of his concerns,...

we
were able to review both his current and previous account. That review found
that a meter reading error had occurred with the last billing on the previous
account.  The error has been corrected and both accounts have been
adjusted accordingly. All concerns and adjustments have been discussed with Mr[redacted] and he is satisfied with our resolve. In regard to Complaint ID [redacted] no further action is
required and we consider this case resolved and closed.

I am writing in response to Complaint ID [redacted], regarding [redacted] Water Customer, [redacted] (Water Acct No. [redacted]). We have reviewed [redacted]’s complaint that she has been treated unfairly and that she has been provided unsatisfactory customer...

service.   Our review and findings are that [redacted] received quality customer service on each of the 5 phone conversations with our representatives from 3/19/17-1/19/18. In addition, [redacted] was given all the information she requested and the information was presented in a professional manner. On 03/24/17, she was advised of the requirements to keep her water service from being interrupted on 3/27/17.    Our overall review returns that [redacted] was treated fairly and was provided quality customer service in an effort to resolve her concern. Our technicians revisited the   location and the inspection yielded evidence of meter tampering, as we discovered broken lock loops with a lock still attached and water being used without an active account (theft of service).  [redacted] was informed in order to restore service at this location she needed to remit an up-front payment in the amount of $1342.53.  As of this writing (02/14/18), [redacted] has not made the required payment ($1342.53) to have services reinstated/reactivated in her name at this location.   Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute
Regards,
[redacted]   
First and for most the complaint is [redacted] was due to you guys not doing your job your paid to do , I pay my bills if not inwould have no water service and like thousands of other individuals sometimes I need extensions so spare me the excuse you guys are rude everytime I talk with you and then lied abt a payment amount that I never agreed I pay the amount due because usually thats what funds allow so I should not be banned from extensions just because the water department is upset that I called out and reported there faulty employees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I want to note that the additional comment regarding my "unwillingness" to accept their statement just attest to the adverse way this company views its customers.   It added nothing constructive as to an amicable resolution to this dilemma.  I refuse to be treated with contempt by entities that my tax dollars and monies go to support.  I did not "lack" understanding in the process and records will demonstrate this company's tendency to make the due dates fluid when it suits their position.  Again, insulting me as a customer does not correct this reality.  If this  behavior persist after the "agreed" upon arrangements, I will seek legal counsel in this matter.   Despite the obvious insults included in the response until further violation I will consider the matter taken care of.
Regards,
[redacted]

I am writing in response to Complaint ID [redacted], regarding City of Fort Worth Water Customer, [redacted] (Water Acct No. [redacted]). We were able to speak with [redacted] to follow up on his account concerns. We have partnered with [redacted] and resolved his account concern. ...

 In regard to Complaint ID [redacted], no further action is required and we consider this case resolved and closed.  Thank you,  [redacted]

I am writing in response to Complaint ID [redacted], regarding City of Fort Worth Water Customer, [redacted] (Water Acct No. [redacted]). We have reviewed [redacted]’ complaint that she did not receive proper notification prior to her service interruption. In the execution of our verification...

/ validation process, our findings are that we generated and mailed an URGENT NOTICE letter on 03/31/17. This letter specifically states that “your account is seriously delinquent and service may be terminated without further notice unless full payment of the overdue amount is made within 48 hours.” The letter further states that “your prompt attention to this matter will prevent further delinquency action up to termination of service, a possible upgrade in deposit amount and additional fees.”  In addition, our verification / validation process reflects a field notification tag was delivered to the property on 04/07/17 and a meter reading was taken by our field technician at that time, as a cross-reference for the site visit.  Our overall review returns that all delinquency notifications and associated fees/charges were accurately processed and will stand as charged.    In regard to Complaint ID [redacted], no further action is required and we consider this case resolved and closed.  Thank you,

I am writing in response to Complaint ID [redacted], regarding City of Fort Worth WaterCustomer, [redacted] (Water Acct No. [redacted]).We were able to speak with [redacted] to follow up on her account concerns. We attempted to explain our meter reading, billing and delinquency process,...

but [redacted] did not seem to be a willing participant to listen and understand. She believes the City is using “Notification Tags” as a means to generate additional revenue, which she states is unethical. [redacted] states that her issue at this time stems from her not having a fixed due date.After conversing for a while, it was agreed that [redacted]’s account would receive a special “+10-day” designation that will allow her approximately 10 additional days more than the regularly billed customers, to get her payment remitted. In essence, she will have approximately 30 full days from the bill date before her payment will be due. She has stated she will be making full payment of her current account balance ($210.48) to bring her account to a zero balance. After doing so, she should not encounter future situations of receiving a “Notification Tag”, as long as she remits her monthly payments by the due date (which will be approximately 30 days after the bill date).In regard to Complaint ID [redacted], no further action is required and we consider thiscase resolved and closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.1. The estate of Mrs. * [redacted] should be responsable for her debts. To clear the matter for her estate contact [redacted] she is the executor of the estate.2. I have no association with Mrs. [redacted] before renting the property.3. There are 5 disabled individuals that live in the house and one is special needs.4. There is a member of my household with a medical problem that can become a life threatening situation that needs water services to help with the condition.5. It is a code violation that is going to start charging $2,000 a day until corrected. We are on a fixed budget.I should not have to suffer for someone else's neglect.
Regards,
[redacted]

I am writing in
response to Complaint ID [redacted] regarding City of Fort Worth Water Service
at [redacted] I verbally informed Ms. [redacted] via phone on 11/16/15
and again in writing via email (per her request) on 11/24/15 of the following
information.The owner of record (as...

verified by Tarrant Appraisal
District) of the property located at [redacted] has an outstanding
account issue with the City of Fort Worth Water Department and that issue must
be resolved before anyone else (tenant or owner) can establish a water service
utility account at this address.This is the information I provided Ms. [redacted] on both
of my previous interactions and it is the same response I am providing at this
time in response to Complaint ID [redacted]  No further action will be taken on our part until
resolution of the property owner’s account is attained.

I am writing in response to Complaint ID [redacted], regarding [redacted] Water Customer, [redacted] (Water Acct No. [redacted]). We attempted to contact [redacted] at the number provided, but we were unsuccessful and had to leave our contact information for a call-back. As of this...

writing, we have not received a return call from [redacted]; however, we were able to review her request to waive the $20.00 notify service fee. As a goodwill courtesy, we have processed a credit for this fee and applied it to the account. In regard to Complaint ID [redacted], no further action is required and we consider this case resolved and closed.   Thank you,