City Of Frisco (Utility Department)

This is the first that this has been brought to my attentionWith that being said we are a company that has integrity and stands behind what we sayThere have been a number of changes from the top (General Manager) position all the way down to include the sales managers and finance managers
involved with this dealOur response to this matter is that we will refund the $to the customerIn fact the check is cut and ready to goAll I need is the address in which they would like the check sent to and I will get it sent right outThe address we have on file is *** *** *** *** ** ***? If this is correct please let us know? Also if you would rather just come pick it up we would be fine with that as long as the customer picked it up with a valid IDPlease let us know?