See attached document.Thank you very much for your letterThis is in regards to Mr [redacted] 's complaint to youWe received a phone call on July 17th from Mr [redacted] concerning his billHe thought it was too high and we were going to look at the meter and consumption and get back to him My meter readers went out to his home on July 19th, and checked themeter and found that there was no issue with the meter and that there was no leak Mr [redacted] was not home at the time, so we left a door tag explaining what we found to Mr [redacted] I was on vacation September 5th through the 9th, and when I got back into the office on September 11th, I had a message on my desk to call Mr [redacted] and I did and left a message and my phone number, of which he has not called me back.Then I receive this letter He contends he has written numerous letters, which we have not received In reference to the refund due to Ms [redacted] , we did send the refund check out on 6/22/2017, and we acknowledge it has not been cashedWe sent an affidavit to Ms [redacted] to fill out so we can reissue the check, and we have not received that back from her yet.Our bills are due every month, after they receive the service and if not paid by the due date, we send out late notices giving customers extra time to pay their bills without an interruption of service Once that time is up, we send out a letter of disconnection, which gives the customer an extra days to pay before we terminate the service I am willing to take Mr [redacted] s late fee's off, we do that as a one-time courtesy for any customer who asks Mr [redacted] 's bills have become less as he is not watering his lawn as muchI have included the graph which shows his daily consumption from 5/15/to 9/11/.Thank you again for your letter, and if you have any other questions for me, please feel free to give me a call at (360) 438-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do not agree that placing a response to a request on a doorstep is appropriateThe test results should have been mailedI also do not agree with the hoops we had to go through to get a check reissued to usBoth poor practicesAs mentioned in their response I do want all late fees and other fees that may have been added to my account refunded and a total of what the refund is mailed to meThank you.
Sincerely,
*** ***
See attached document.Thank you very much for your letter. This is in regards to Mr. [redacted]'s complaint to you. We received a phone call on July 17th from Mr. [redacted] concerning his bill. He thought it was too high and we were going to look at the meter and consumption and get back to him....
My meter readers went out to his home on July 19th, and checked themeter and found that there was no issue with the meter and that there was no leak. Mr. [redacted] was not home at the time, so we left a door tag explaining what we found to Mr. [redacted]. I was on vacation September 5th through the 9th, and when I got back into the office on September 11th, I had a message on my desk to call Mr. [redacted] and I did and left a message and my phone number, of which he has not called me back.Then I receive this letter. He contends he has written numerous letters, which we have not received. In reference to the refund due to Ms. [redacted], we did send the refund check out on 6/22/2017, and we acknowledge it has not been cashed. We sent an affidavit to Ms. [redacted] to fill out so we can reissue the check, and we have not received that back from her yet.Our bills are due every month, after they receive the service and if not paid by the due date, we send out late notices giving customers extra time to pay their bills without an interruption of service. Once that time is up, we send out a letter of disconnection, which gives the customer an extra 7 days to pay before we terminate the service. I am willing to take Mr. [redacted]s late fee's off, we do that as a one-time courtesy for any customer who asks. Mr. [redacted]'s bills have become less as he is not watering his lawn as much. I have included the graph which shows his daily consumption from 5/15/2017 to 9/11/2017 .Thank you again for your letter, and if you have any other questions for me, please feel free to give me a call at (360) 438-2690.
See attached document.Thank you very much for your letterThis is in regards to Mr [redacted] 's complaint to youWe received a phone call on July 17th from Mr [redacted] concerning his billHe thought it was too high and we were going to look at the meter and consumption and get back to him My meter readers went out to his home on July 19th, and checked themeter and found that there was no issue with the meter and that there was no leak Mr [redacted] was not home at the time, so we left a door tag explaining what we found to Mr [redacted] I was on vacation September 5th through the 9th, and when I got back into the office on September 11th, I had a message on my desk to call Mr [redacted] and I did and left a message and my phone number, of which he has not called me back.Then I receive this letter He contends he has written numerous letters, which we have not received In reference to the refund due to Ms [redacted] , we did send the refund check out on 6/22/2017, and we acknowledge it has not been cashedWe sent an affidavit to Ms [redacted] to fill out so we can reissue the check, and we have not received that back from her yet.Our bills are due every month, after they receive the service and if not paid by the due date, we send out late notices giving customers extra time to pay their bills without an interruption of service Once that time is up, we send out a letter of disconnection, which gives the customer an extra days to pay before we terminate the service I am willing to take Mr [redacted] s late fee's off, we do that as a one-time courtesy for any customer who asks Mr [redacted] 's bills have become less as he is not watering his lawn as muchI have included the graph which shows his daily consumption from 5/15/to 9/11/.Thank you again for your letter, and if you have any other questions for me, please feel free to give me a call at (360) 438-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do not agree that placing a response to a request on a doorstep is appropriateThe test results should have been mailedI also do not agree with the hoops we had to go through to get a check reissued to usBoth poor practicesAs mentioned in their response I do want all late fees and other fees that may have been added to my account refunded and a total of what the refund is mailed to meThank you.
Sincerely,
*** ***
See attached document.Thank you very much for your letter. This is in regards to Mr. [redacted]'s complaint to you. We received a phone call on July 17th from Mr. [redacted] concerning his bill. He thought it was too high and we were going to look at the meter and consumption and get back to him....
My meter readers went out to his home on July 19th, and checked themeter and found that there was no issue with the meter and that there was no leak. Mr. [redacted] was not home at the time, so we left a door tag explaining what we found to Mr. [redacted]. I was on vacation September 5th through the 9th, and when I got back into the office on September 11th, I had a message on my desk to call Mr. [redacted] and I did and left a message and my phone number, of which he has not called me back.Then I receive this letter. He contends he has written numerous letters, which we have not received. In reference to the refund due to Ms. [redacted], we did send the refund check out on 6/22/2017, and we acknowledge it has not been cashed. We sent an affidavit to Ms. [redacted] to fill out so we can reissue the check, and we have not received that back from her yet.Our bills are due every month, after they receive the service and if not paid by the due date, we send out late notices giving customers extra time to pay their bills without an interruption of service. Once that time is up, we send out a letter of disconnection, which gives the customer an extra 7 days to pay before we terminate the service. I am willing to take Mr. [redacted]s late fee's off, we do that as a one-time courtesy for any customer who asks. Mr. [redacted]'s bills have become less as he is not watering his lawn as much. I have included the graph which shows his daily consumption from 5/15/2017 to 9/11/2017 .Thank you again for your letter, and if you have any other questions for me, please feel free to give me a call at (360) 438-2690.