City of Perris Utilities Reviews (%countItem)
City of Perris Utilities Rating
Address: 101 N D St, Perris, California, United States, 92570-1917
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The City of *** has been charging me excessive fees for my water that I use at my home of ***, *** Ca ***. I have complained that these amounts are excessive. I went into their office on November 01, 2019 to pay my water bill for the amount of $299.12, complained again, the employees at the counter told me that they would send someone to my home to check the meter, again, they never did. Another week has gone by and we are into another billing period and nothing has been done. I called their office today 11/07/19 at ***, 2 or 3 times, no one would answer. I then called back at 10:05 am, got Joyce, who transferred me to someone’s voicemail. I called back and spoke to a guy, I then asked for the manager, got *** who identified himself as a manager. I told him that I was on their website and didn’t see his name listed as a manager. I explained to them that the City needs to take care of this problem of overcharging me for my water and needs to send someone out to check the meter and what else that could be going wrong. My home lot is only 3900 sq ft, all my appliances are low water, I have concrete in my back yard. I have been at my home for 11 years and have al***s paid about $125.00, my amount has now doubled with no valid reason.
November 14, 2019 CITY OF PERRIS Finance Department *** Tel: *** Fax: (*** Ref: Customer Complaint — *** Complaint ID: *** Utility Account # 03605-00 Dear Ms., This letter is in response to the complaint submitted with the Revdex.com on 11/7/2019. The City of *** strives to provide excellent customer service to its residents. When a resident places a request with our customer service care team to have their water meter checked, the process that customer service will follow is to 1) generate a workorder for service, 2) specify on the workorder the customers' requests (this can include a service worker to meet resident at property), 3) our customer service care team will advise the resident to contact the city within a few days for the results (if customer is not present during evaluation of water meter). All servicing of meters is provided by an outside vendor, Inframark. Ms. contacted the City of *** utility department on November 1, 2019 and requested to have her meter checked to identify if the property had a leak due to the increase in water usage. A workorder was generated and an Inframark representative went out to the property on November 4, 2019. Per the results written on the workorder, the Inframark representative checked the water and identified that their where no leaks found and verified the reading on the meter. The representative also indicated that he spoke with the customer. In addition, a secondary work order was generated on November 8, 2019 to check for leaks and the representative indicated no leaks were found, however the lawn was over saturated indicating possible over watering. The representative also indicated there was no one home for them to speak with, therefor a hangtag was sent to the home on November 15, 2019 to communicate the possible over watering. The City of Perris' Finance Manager attempted to contact Ms. several times but was unsuccessful in reaching her, and no voicemail was available. On November 13, 2019 a city representative was able to speak with Ms. to identify her concerns, analyze her account, and address her complaint. On November 14th, the city representative was able to provide a solution and the matter has been resolved. If you have any question, please contact our office at . Thank you! *** Finance Director