City of Westport

Initial Business Response / [redacted] (1000, 8, 2016/10/28) */ I met with Mrs [redacted] on September 20th with one of our salesmen and as I pulled up they were sitting on her front porchI intorduced myself and sat down with her and asked her what had happened with her claimShe stated to me that a tree fell on her car and damaged the driveway as well as the car and asked if we could make her insurance company pay for her driveway, I stated that maybe only a patch but not the whole drivewayThe salesman then asked if he could take some pictures and measurementsWith Mrs [redacted] permission, he excused himself to complete his job, She then stated to me that they the insurance company) screwed her over on what they paid her for the car and she would have to make money off of this deal, And of course I got a red flag because she is asking us to help her committ insurance fraud, but I didn't say anything and asked what else was going onShe said she has someone going to do the roof and her fencing because her parents want her to get a metal roof, She stated she has a retired friend that would do the fence for cheaper, so I was thinking why did she called us out, but I let the salesmen do his work (because he was in training) I left her home, when the salesmen left he called me and I told him we are staying away from this customer because she wants us to committ insurance fraud and we will not be a part of itWhen I said we will give her a bid on the roof, siding, and windowsWe do not share everything with the customers until we have a signed contract, because people try to use our information and get the Insurance to pay it then they use someone else or keep the money and do not do the repairsThis is standard protocal with our company She did call the office and talked with me and the owner and I asked her to send me an email (because she has my emailing from me emalling her prior to this) and I would send her the information that I have, but I never did hear anything else from her, Needless to say I thought she went ahead and had her friend take care of things for her She is not a customer of Restore Contracting, Incand we would not do business with a person that states she needs to make money on an insurance lossi She reached out to us for an estimate and that is what she received from usWe have a right to refuse to provide service to any individual who we do not feel safe with I am apauled that she would have the audacity to file a complaint and we have done nothing to her except provide an estimateThere are several contractors working in Kokomo that she can select to work with , we just refuse to be one of them, We do not commit insurance fruad and will never be involved with anyone that wants us to do such an actAnd as you can see in her resolution she is still demanding the estimate and picturesShe doesn't realize that even if she turned It in to her insurance they would only call us to go ever pricing and it would have to be our invoice to get that money nogotiated with the insurance companyI am going to send our estimate with this letter so you can see the windows are on itAs you can see this Is the estimate we proved her with and that is all we told her we would do We are a respectable business and we never asked her for any money down Management Restore Contracting,INC Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/11/09) */ I [redacted] disagree with the decision you made I have been hit by the tornado and because Fema will not help I don't get any help so I need you to reconsider so I can get my house back up and goingI am a single mom of kids your company is insuranced you will get your money people go throw hard times and that is when people need help please help me thanksThis is the 2nd appeal but you don't have to give me the full amount some would help thanks [redacted] XXXXX XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 16, 2016/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't want there work anyway I just don't want what happened to me to happen to anyone else they drive around with out of state lic plates and everything I just want it to be noted on the Revdex.com they are not a star company Final Business Response / [redacted] (4000, 14, 2016/11/21) */ Sorry to say we don't keep Picture of everyone's house we give estimates tooIf we did it would slow everyone's phones downThe only ones we do keep are the customers we have contracts with and right now we have a lot of very happy customers in Kokomo that are giving us referrals and complements on our workmanship and the timing we are getting them doneI am sorry Mrs [redacted] feels this way but we don't keep everyone's infor and if we had the pictures I would gladly give them to her Thank you Management

Initial Business Response /* (1000, 8, 2016/10/28) */
I met with Mrs. [redacted] on September 20th with one of our salesmen and as I pulled up they were sitting on her front porch. I intorduced myself and sat down with her and asked her what had happened with her claim. She stated to me that a tree...

fell on her car and damaged the driveway as well as the car and asked if we could make her insurance company pay for her driveway, I stated that maybe only a patch but not the whole driveway. The salesman then asked if he could take some pictures and measurements. With Mrs. [redacted] permission, he excused himself to complete his job,
She then stated to me that they the insurance company) screwed her over on what they paid her for the car and she would have to make money off of this deal, And of course I got a red flag because she is asking us to help her committ insurance fraud, but I didn't say anything and asked what else was going on. She said she has someone going to do the roof and her fencing because her parents want her to get a metal roof, She stated she has a retired friend that would do the fence for cheaper, so I was thinking why did she called us out, but I let the salesmen do his work (because he was in training).
I left her home, when the salesmen left he called me and I told him we are staying away from this customer because she wants us to committ insurance fraud and we will not be a part of it. When I said we will give her a bid on the roof, siding, and windows. We do not share everything with the customers until we have a signed contract, because people try to use our information and get the Insurance to pay it then they use someone else or keep the money and do not do the repairs. This is standard protocal with our company.
She did call the office and talked with me and the owner and I asked her to send me an email (because she has my emailing from me emalling her prior to this) and I would send her the information that I have, but I never did hear anything else from her, Needless to say I thought she went ahead and had her friend take care of things for her.
She is not a customer of Restore Contracting, Inc. and we would not do business with a person that states she needs to make money on an insurance lossi She reached out to us for an estimate and that is what she received from us. We have a right to refuse to provide service to any individual who we do not feel safe with.
I am apauled that she would have the audacity to file a complaint and we have done nothing to her except provide an estimate. There are several contractors working in Kokomo that she can select to work with , we just refuse to be one of them, We do not commit insurance fruad and will never be involved with anyone that wants us to do such an act. And as you can see in her resolution she is still

demanding the estimate and pictures. She doesn't realize that even if she turned It in to her insurance they would only call us to go ever pricing and it would have to be our invoice to get that money nogotiated with the insurance company. I am going to send our estimate with this letter so you can see the windows are on it. As you can see this Is the estimate we proved her with and that is all we told her we would do.
We are a respectable business and we never asked her for any money down.
Management
Restore Contracting,INC

Initial Consumer Rebuttal /* (3000, 11, 2016/11/09) */
I [redacted] disagree with the decision you made I have been hit by the tornado and because Fema will not help I don't get any help so I need you to reconsider so I can get my house back up and going. I am a single mom of 2 kids your company is insuranced you will get your money people go throw hard times and that is when people need help please help me thanks. This is the 2nd appeal but you don't have to give me the full amount some would help thanks
[redacted] XXXXX
XXX-XXX-XXXX
Final Consumer Response /* (4200, 16, 2016/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't want there work anyway I just don't want what happened to me to happen to anyone else they drive around with out of state lic plates and everything I just want it to be noted on the Revdex.com they are not a 5 star company
Final Business Response /* (4000, 14, 2016/11/21) */
Sorry to say we don't keep Picture of everyone's house we give estimates too. If we did it would slow everyone's phones down. The only ones we do keep are the customers we have contracts with and right now we have a lot of very happy customers in Kokomo that are giving us referrals and complements on our workmanship and the timing we are getting them done. I am sorry Mrs. [redacted] feels this way but we don't keep everyone's infor and if we had the pictures I would gladly give them to her
Thank you
Management