City Place Hotel

This is a disgruntled employee who booked the wrong rate on-line He has called the health department who did an inspection today and found no issues with any rooms We will contact his manager regarding his behavior We will not be issuing any refunds to this employee

We've already refunded this guest

Attached is a copy of the inspection report from *** Pest Control at the time of Ms [redacted] 's complaint There was no evidence or activity of bedbugs immediately following Ms [redacted] 's check-out

Our records do not show anyone by the name of [redacted] has ever been a registered guest or an additional name on any reservation at this hotel We were able to find the name of Ms [redacted] The account that her name is associated with has already been refunded for two nights of her stay.Thank you for contacting us but this matter was resolved earlier

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, *** ***

Dear Mr***,After researching this issue I found that a refund was issued for the full amount on 9/25/17. Please let me know if you have any questions.Thank you

Guest did stay in the hotel and I'm very happy that he was satisfied with the staff. My apologies that he was not satisfied although he did make a second reservation and stayed several additional days Did he advise the front desk or anyone on the management staff that he was having
issues? I would have loved to have an opportunity to correct any issues while he was in the hotel. Our policy is to charge for all phone calls. This information is posted in the room but we did refund him for all of the local calls he made from his room. This guest is a member of our loyalty program so we will be adding points to his account as a goodwill measure and to compensate for his inconvenience

Dear Ms***,I have issued a refund for your parking. My apologies for your inconvenience. Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/06/30) */
This consumer filed this complaint after we had already talked to him several times and he has been refunded $This issue has already been resolved

This complaint has been 100% resolved. Every member of this guest's family has now received a refund

We have issued the refund to ***. We then spoke to *** and they assured us that your refund has also been processed. Please follow up with *** if you have not seen the refund on your account

To whom it may concern: I have done extensive research and found the following: There is no record of a guest ever being registered in our hotel under the name *** ***. Nor is there a record that she was an added guest to another reservation.Ms*** references the name *** *** in her complaint. Ms*** was added name on another reservation with the name *** *** as the registered guest.A refund was issued to Ms***’ reservation in the amount of $227.65.The reservation for Ms*** was on June 19, through June 24, It has now been over months since these guests stayed in the hotel. In addition, they stayed for nights. Because of the amount of time that has passed and the refund that has already been issued to Ms***, I am unable to issue any additional refunds as there is no way for me to verify the claims Ms*** has made

Complaint: ***
I am rejecting this response because: -no one offered to help me find accomodations-you upgraded us twice and each time it was dirty and nasty-mildew in the shower-outlets didn't work-stains on the towels and sheets in all the rooms we were assigned to-toilet leakitoilet paper-trash left from previous customers-elevator brokenAnd you only charged me one night of parking because I only used the valet for one night These pictures are going to the health department so I suggest you figure out a way to compensate me I don't mind paying a portion because I did stay at the hotel, but what I paid was not worth the dirt, trash, and filth we stayed in
Sincerely,
*** ***

My apologies that Ms***'s stay was not satisfactory for her. She booked her reservation through *** which is an on-line third party company. *** reservations are deeply discounted Ms*** paid for her reservation through *** not to the
hotel. As compensation to this guest for her inconvenience, we upgraded her to a two bedroom suite which is our largest and best suite that is $per night. In addition, we refunded one night of parking. We also offered to assist Ms*** is securing other accommodations at another property. She declined and decided to stay.We believe Ms*** has been generously compensated for any inconvenience or service issues she is claiming.Again, we apologize and hope Ms*** will consider again in the future

The guest has been contacted and all billing issues have been resolved

Guest has been contacted and has been issued a 100% refund for his stay. An incident report has been filed with our insurance companyAn insurance representative will be in contact with this guest. Also, a third party pest control company has been contacted to inspect the
room. The results will be turned over to our insurance company

Dear Mr***,My apologies for any inconvenience you had during your stay. Our records show that room and tax for the nights you stayed with us was $746.80. You were only for charged for nights of parking instead of 5. We only collected $in room and tax. There is
a balance due of $224.36. I have issued a refund in the amount of $as a goodwill gesture. There is still $owed on your account. I hope these unfortunate incidents will not deter you from staying with us in the future

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received a receipt from hotels.com for the room; however, it did not have the valet as that was put on a separate card for the incidentals. Will that be refunded to that card?
Sincerely,
*** ***

We've already refunded this guest.