City Scuba

This vehicle was dropped off after hours.We do not accept responsibility for the damage that occurred other than it is also possible that the customer missed the damage, the damage occurred while in our parking lot, or an employee damaged the car The vehicle in question was repaired and is awaiting pick up from the customerThere is not charge to the customer and this action took place prior to this complaint.The owner of Autohaus will be speaking to the customer about his experience and this instance and our future business together.we consider this matter closed.Thankyou

I appreciate the feedback you left and I can understand your frustrationDuring the Model Year, Volkswagen of America included a maintenance package that allowed for two services to be covered within a certain window of time and mileageThese included a 1-Year/10k service and the 2-Year/20k serviceThe first 1-Year/10k no charge maintenance was completed on 8/19/@ milesThe next service would have needed to be completed within months or 12,miles of that timeframe per the warranty guidebookThe vehicle was then brought back in oi 3/28/@ miles, putting it far beyond the window for warranty coverage of the 2-Year/20k serviceVolkswagen has this information outlined in the Warranty manual included with the vehicle and it clearly shows this requirementVolkswagen of America offered no 3-Year/30k Service as part of the included maintenance package offered with the vehicle when purchased new I’m unable to question the Salesperson who sold the vehicle to you since he is no longer employed at our Dealership As a courtesy, we have covered the cost of the 30,mile service and pollen filter replacement at your most recent service visit on 3/28/@ miles, a $savingsWe would also like to offer you one more basic oil change service and vehicle detail package @ no charge at your next Service visit at Autohaus LancasterMy email contact is: [redacted] @autohaus.com and my phone number is [redacted] x***I look forward to hearing back from you so we can resolve this matter Best Regards, Justin V [redacted] ***Service Manager Autohaus Lancaster IncManheim PikeLancaster, PA

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and since the Maryland license plates have been received, I accept the response from the business. Thanks to Tom W*** for his assistance in resolving the matter..
Regards,
*** ***

The tags to this vehicle were delivered to this customer on 7/23/2015
A professional tag service was retained so as to perfect the vehicle documents due to this being an out of state transaction.
We cannot offer a 500.00 refund on this transaction as the tag and title work was out of our...

control and was indeed completed.  Out of state transactions are more difficult to complete due to various states differing laws which is why we use a professional agency.
I regret the inconvenience that this caused and had communicated that to the customer.
Thank you.
Tom

I appreciate the feedback you left and I can understand your frustration. During the 2014 Model Year, Volkswagen of America included a maintenance package that allowed for two services to be covered within a certain window of time and mileage. These...

included a 1-Year/10k service and the 2-Year/20k service. The first 1-Year/10k no charge maintenance was completed on 8/19/15 @ 9741 miles. The next service would have needed to be completed within 16 months or 12,500 miles of that timeframe per the warranty guidebook. The vehicle was then brought back in oi 3/28/17 @ 27555 miles, putting it far beyond the window for warranty coverage of the 2-Year/20k service. Volkswagen has this information outlined in the Warranty manual included with the vehicle and it clearly shows this requirement. Volkswagen of America offered no 3-Year/30k Service as part of the included maintenance package offered with the vehicle when purchased new.  I’m unable to question the Salesperson who sold the vehicle to you since he is no longer employed at our Dealership.   As a courtesy, we have covered the cost of the 30,000 mile service and pollen filter replacement at your most recent service visit on 3/28/17 @ 27555 miles, a $250.00 savings. We would also like to offer you one more basic oil change service and vehicle detail package @ no charge at your next Service visit at Autohaus Lancaster. My email contact is: [redacted]@autohaus.com and my phone number is [redacted] x[redacted]. I look forward to hearing back from you so we can resolve this matter.  Best Regards, Justin V[redacted]Service Manager   Autohaus Lancaster Inc.1373 Manheim PikeLancaster, PA 17601

This customer was contacted.  we are waiting for a copy of the invoice for proof of purchase and have offered a refund.  The tire, however, while this solution was not satisfactory to the customer it was indeed properly repaired.we consider this matter to be closed and in exchange the...

customer also agreed to remove all online complaints against our agency.

This vehicle was dropped off after hours.We do not accept responsibility for the damage that occurred other than it is also possible that the customer missed the damage, the damage occurred while in our parking lot, or an employee damaged the car.  The vehicle in question was repaired and is...

awaiting pick up from the customer. There is not charge to the customer and this action took place prior to this complaint.The owner of Autohaus will be speaking to the customer about his experience and this instance and our future business together.we consider this matter closed.Thankyou.