To whom it may concern: The customer picked up his vehicle on June 8th after paying his account currentAdditionally, City Select Auto Sales paid half of his repair bill even though it was not a warrantied item, and still loaned the customer his entire cost for daysWe consider this matter closed as the customer currently is driving his vehicle and accepted the terms and signed the paperworkThe paperwork is available for review
The customer purchased a vehicle from City Select Auto Sales on 12/17/The vehicle came with a year warranty on the motor, rear, and transmission onlyA copy of the warranty signed by the customer isavailable for reviewOn 03/16/the vehicle needed a repair to the fuel pump totaling $A fuel pump is not covered by the warranty because it is not the motor, rear, or transmissionWe did make the repair for the customer and because the customer could not afford the full bill, we lent the customer the more than half of the balanceSixty days later the customer came back and paid the balanceOn 06/02/the customers vehicle needed a $repair to the fuse boxA fuse box is not covered by the warranty because it is not the motor, rear, or transmission In addition, the customer's account was delinquent one month plus a portion of another monthWe attempted many solutions to solve the repair and the delinquencyThe customer had to bring his account currentWe offered to pay half of the $repair billWe offered to loan him his portion of the $repair billWe offered to do both at the same timeThe bottom line is the customer wanted to recover his vehicle without paying his delinquencyAll of our offers still standThe customer must pay the delinquent payments in order to recover the vehicleThank you, [redacted] City Select Auto Sales
This place is so unprofessionalThe owner's son driving around in cars before they are parked in the lot for sale? Really? Everything is done half a**Money hungry company ran by the owner's pill popping sonPlace is a jokeOnce I pay my car off I'm done with this placeEverything from repair to the payments is unorganized and messyThe people are messyThe owner's sons are messyJust a disgusting businessI should have known just walking into the parking lot that it was all going to be downhillLesson learnedDon't be fooledThese people just want your moneyThey could care less about customer experience
Complaint: [redacted] I am rejecting this response because: Yes, all of the above was done for me with appreciationThe auto is terrible and unsafe to driveMy reason for purchasing it was because I often drive far awayI'm afraid for my safety as well as the passengers that I will be drivingI really would like to part from this as I see it being dangerI would like to stick to what I already stated the return of the truck to dealer with a return of dollars and no issues with my creditIts a unsafe vehicle Regards, Alvin Murray
City Select Auto Sales incorrectly reported [redacted] ’s length of term to the credit bureaus On June 30th, 2016, [redacted] did an E-Oscar correction to fix the three credit bureaus When City Select Auto Sales reported again on the first of July and the first of August, the data reported incorrectly again City Select Auto Sales figured out the problem was on our side in the coding of the data we furnish We have since fixed the reporting problem and resubmitted an E-Oscar correction to fix [redacted] ’s credit again [redacted] spoke with [redacted] on August 10th, and explained the issue [redacted] accepted this response and [redacted] asked him to check again in September to double check the problem has been fixed
My fiance purchased a Ford explorer last night didn't even make it home before a ton a lights started flashing and we lost exceleration brought it in this morning and they sent us to get it fixed so we headed back home a little more than half way the same problems they claimed were fixed came back...he got his $back and we will NEVER use them againAnd they tried to not give him his money back! We are appalled by this place ! Noone should go here !
To whom it may concern: The customer picked up his vehicle on June 8th after paying his account currentAdditionally, City Select Auto Sales paid half of his repair bill even though it was not a warrantied item, and still loaned the customer his entire cost for daysWe consider this matter closed as the customer currently is driving his vehicle and accepted the terms and signed the paperworkThe paperwork is available for review
The customer purchased a vehicle from City Select Auto Sales on 12/17/The vehicle came with a year warranty on the motor, rear, and transmission onlyA copy of the warranty signed by the customer isavailable for reviewOn 03/16/the vehicle needed a repair to the fuel pump totaling $A fuel pump is not covered by the warranty because it is not the motor, rear, or transmissionWe did make the repair for the customer and because the customer could not afford the full bill, we lent the customer the more than half of the balanceSixty days later the customer came back and paid the balanceOn 06/02/the customers vehicle needed a $repair to the fuse boxA fuse box is not covered by the warranty because it is not the motor, rear, or transmission In addition, the customer's account was delinquent one month plus a portion of another monthWe attempted many solutions to solve the repair and the delinquencyThe customer had to bring his account currentWe offered to pay half of the $repair billWe offered to loan him his portion of the $repair billWe offered to do both at the same timeThe bottom line is the customer wanted to recover his vehicle without paying his delinquencyAll of our offers still standThe customer must pay the delinquent payments in order to recover the vehicleThank you, [redacted] City Select Auto Sales
This place is so unprofessionalThe owner's son driving around in cars before they are parked in the lot for sale? Really? Everything is done half a**Money hungry company ran by the owner's pill popping sonPlace is a jokeOnce I pay my car off I'm done with this placeEverything from repair to the payments is unorganized and messyThe people are messyThe owner's sons are messyJust a disgusting businessI should have known just walking into the parking lot that it was all going to be downhillLesson learnedDon't be fooledThese people just want your moneyThey could care less about customer experience
Complaint: [redacted] I am rejecting this response because: Yes, all of the above was done for me with appreciationThe auto is terrible and unsafe to driveMy reason for purchasing it was because I often drive far awayI'm afraid for my safety as well as the passengers that I will be drivingI really would like to part from this as I see it being dangerI would like to stick to what I already stated the return of the truck to dealer with a return of dollars and no issues with my creditIts a unsafe vehicle Regards, Alvin Murray
City Select Auto Sales incorrectly reported [redacted] ’s length of term to the credit bureaus On June 30th, 2016, [redacted] did an E-Oscar correction to fix the three credit bureaus When City Select Auto Sales reported again on the first of July and the first of August, the data reported incorrectly again City Select Auto Sales figured out the problem was on our side in the coding of the data we furnish We have since fixed the reporting problem and resubmitted an E-Oscar correction to fix [redacted] ’s credit again [redacted] spoke with [redacted] on August 10th, and explained the issue [redacted] accepted this response and [redacted] asked him to check again in September to double check the problem has been fixed
My fiance purchased a Ford explorer last night didn't even make it home before a ton a lights started flashing and we lost exceleration brought it in this morning and they sent us to get it fixed so we headed back home a little more than half way the same problems they claimed were fixed came back...he got his $back and we will NEVER use them againAnd they tried to not give him his money back! We are appalled by this place ! Noone should go here !