City Service Plumbing & Heating Company, Inc.

Initial Business Response /* (1000, 5, 2015/06/19) */
Our crew stayed in *** last season as long as seen feasible as the harsh conditions make it very difficult to complete exterior workIn *** it was decided we would shut down for a few months which would provide time to procure
additional service materials (for all customers) and better site conditions
All of this customer's deficiencies have been received and was noted that many of the items would be completed in the spring as many of the deficiencies are exterior related such as the replacement of an exterior door, siding repairs and lot grading/landscapingThe refinishing of interior stair treads was also noted as to be completed in the spring so that windows could be open during the refinishing process
Most outstanding service materials have now been received and our crew is scheduled to be back in *** *** **th where they will begin scheduling service work shortly thereafterWe hope to be back to this customer's residence around the first week of ***
In regards to the home shaking during windy conditions, this has been deferred to *** *** to provide their assessment and services as this may be considered for "Major Structural Defect" warranty coverage
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our issues have been ongoing now since we moved here in *** of ***We understood that they cannot complete work on the exterior during late fall and winter, but Prestige told us when we moved in that they would complete our grading that fall (***)It was not completedThen in late spring of *** they started to build more homes adjacent to our home without having our home completedThen in *** of ***, a crew showed up to our home and placed top soil and sods on about 1/of our property and that was not completed properlyWe have very uneven ground because of this and we have a flooded lawn when it rains and portions of our grass did not even growAs mentioned before we have been dealing with this now since the fall of *** and we still do not have a completed home that we paid forThey say that they will be here the first week of ***, but they first told me that they would be here the last of ***We are constantly being given the run around since our first complaint
Final Business Response /* (4000, 9, 2015/06/30) */
As mentioned in the previous response, our crew was scheduled to arrive on site *** **thThey in fact did land Monday evening and have begun service work as of this morningPrevious committments were already scheduled for this week but will be looking to schedule service with the customer for sometime next weekGrading work has also been discussed with land development contractor and they too will be looking to schedule work over the next couple of weeks, weather pending

Initial Business Response /* (1000, 5, 2016/08/03) */
Prestige Homes no longer has personnel in [redacted] so service work has been coordinated with a contractor from [redacted] for the past two years. This year the contractor has been running behind schedule with his local work in ** and...

has not yet been able to travel to [redacted]. To the best of our knowledge the items left to complete at the client's home are replace roof shingles with proper colour where previous repairs were made last winter and weather stripping around the exterior doors. The roof shingles are not a readily available colour so we we plan to ship these from our factory with the crew from **. The leak in the upper bath was resolved as we provided a cheque to the client for the repairs which they initially paid for. The have since received the cheque. Understanding that the season is quickly slipping by we have contacted a local contractor in [redacted] to help complete the remaining repairs at the clients home. He will contact the customer directly.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still confused as to why it takes 3 years to replace weather stripping on exterior doors.
I would also like to have a confirmed date for the shingles to be replaced as our warm weather is slipping away, and replacing shingles once we have frost would not be acceptable.
The leak in the upper bath has been fixed, however there is still plastering and painting to be finished, as the brand/colour of paint on the ceiling was not provided, and since the ceiling has been painted 3 times already, I would like to only have to colour match the small area and not paint the entire ceiling for a 4th time.
I still have not heard back from a local contractor, and have no indication of when I should be expecting to hear from them.
Thanks
Final Consumer Response /* (4200, 20, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
your company had a local contractor come on August 15th to look at repairs that are outstanding, still as of today, September 7th he still has not heard back on whether or not he can proceed with repairs. And now you are telling me there is an additional sub contractor who may or may not be able to complete any repairs, this still does not give me any confirmation of when ANY work will be completed. Like I said,
for 3 years now I've been told the repairs will be completed, however I am still waiting to see the repairs be made. For a brand new home, this is not the headache I wanted to purchase, the customer service I have received in the past 3 years leaves plenty to be desired.
Final Business Response /* (4000, 18, 2016/09/07) */
There is a contractor from ** heading to [redacted] this week and he has agreed to deliver some material for us. He may also be able to do the repair which would be either the week of Sept 12th or 19th. If he is unable to fit this in to his schedule we will send our own carpenter the week of Sept 26th.

[redacted]