City Service Plumbing & Heating Company

Initial Business Response / [redacted] (1000, 5, 2016/08/03) */ Prestige Homes no longer has personnel in [redacted] so service work has been coordinated with a contractor from [redacted] for the past two yearsThis year the contractor has been running behind schedule with his local work in [redacted] and has not yet been able to travel to [redacted] To the best of our knowledge the items left to complete at the client's home are replace roof shingles with proper colour where previous repairs were made last winter and weather stripping around the exterior doorsThe roof shingles are not a readily available colour so we we plan to ship these from our factory with the crew from **The leak in the upper bath was resolved as we provided a cheque to the client for the repairs which they initially paid forThe have since received the chequeUnderstanding that the season is quickly slipping by we have contacted a local contractor in [redacted] to help complete the remaining repairs at the clients homeHe will contact the customer directly [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still confused as to why it takes years to replace weather stripping on exterior doors I would also like to have a confirmed date for the shingles to be replaced as our warm weather is slipping away, and replacing shingles once we have frost would not be acceptable The leak in the upper bath has been fixed, however there is still plastering and painting to be finished, as the brand/colour of paint on the ceiling was not provided, and since the ceiling has been painted times already, I would like to only have to colour match the small area and not paint the entire ceiling for a 4th time I still have not heard back from a local contractor, and have no indication of when I should be expecting to hear from them Thanks Final Consumer Response / [redacted] (4200, 20, 2016/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) your company had a local contractor come on August 15th to look at repairs that are outstanding, still as of today, September 7th he still has not heard back on whether or not he can proceed with repairsAnd now you are telling me there is an additional sub contractor who may or may not be able to complete any repairs, this still does not give me any confirmation of when ANY work will be completedLike I said, for years now I've been told the repairs will be completed, however I am still waiting to see the repairs be madeFor a brand new home, this is not the headache I wanted to purchase, the customer service I have received in the past years leaves plenty to be desired Final Business Response / [redacted] (4000, 18, 2016/09/07) */ There is a contractor from [redacted] heading to [redacted] this week and he has agreed to deliver some material for usHe may also be able to do the repair which would be either the week of Sept 12th or 19thIf he is unable to fit this in to his schedule we will send our own carpenter the week of Sept 26th [redacted]