City Sightseeing New York

Review: I booked 2 tickets with Twin America (Grayline / Citysights New York) on the [redacted] of August 2013, for the Spirit Dinner Cruise on Sat [redacted] Aug from Chelsey Piers at a cost of $286. My credit card has been charged 3 times instead of once. I called my bank who confirmed that the funds have all been transferred to Twin America.

I have called and emailed Twin America since the [redacted] of August when I noticed the over charge with no success. I eventually got the details of Twin America's customer service manager, [redacted], who initially displayed some professionalism and willingness to help. She has received all information necessary, booking reference number, my credit card statement etc., but has stopped answering emails or returning phone calls. I have not received any information that I will be refunded.

The last email from [redacted], on the [redacted] of August, reads as follow:

Good Morning [redacted],

I am on top of this issue, I have sent the inquiry to accounting to review your booking and look for those extra charges. The person assigned is not in on Saturday. I apologize but I am expecting a response by Monday.

Thank you

Twin America ¦ Customer Service Manager

T. ###-###-#### | F. ###-###-####

I never received a response.Desired Settlement: I want a full refund for the overcharged amount - $572 within 10 days. If I don't, I will escalate this matter to small claims court.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Citysightseeing Cruises - Twin America has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: On July [redacted], family who was visiting from Virginia requested to go see the Statue of Liberty. Upon arriving at the Staten Island Ferry stop (last stop on the #1 train) I approach a gentleman from City Sight Seeing and ask where was the Statue Cruises Location for the Statue of Liberty. He goes on and on that it is STILL NOT OPEN FOR BUSINESS. I insist it was all over the news and NY1 the island is open. He was so adamant I took his word for it and I didn't want to continue to argue and we agree to go on the crappy City Sight Seeing NY cruise (60 minute). The charge was $19.00 per adult and $15.00 per child over the age of 3 years old. In a nut shell, the boat was OVERCROWDED; As we passed the Ellis Island there were MANY visitors and Statue Cruises was unloading another group. Lastly, the cruise was NOT 60 minutes. If this is not misleading and false advertising I don't know what is.Desired Settlement: As noted above they charge $19.00 per adult and $15.00 per child. Statue Cruises which is OPEN to take visitors to Ellis Island charges $17.00 per adult and $9.00 per child (age 4 to 12). I want to be reimbursed the difference plus an additional $5.00 per person (we were a group of 4 adults and 2 children aged 5 and 10 years old) for NO seating (overcrowded) and less the time (the trip was NOT 60 minutes). I am requesting a refund total of $40.00. The breakdown is as follows: Cost difference for adult ticket(s): $2.00 per adult = $8.00 Cost difference for children ticket(s): $6.00 per child = $12.00 Additional compensation for false advertising; overcrowding on boat; cruise NOT 60 minutes: $5.00 per person/child = $30.00 TOTAL: $40.00

Business

Response:

This letter is in response to the complaint filed by [redacted] ID # [redacted].- We have reviewed [redacted]' s case. We at CltySightseeing NY would like to thank [redacted] for bringing her concerns to our attention.

We would like to apologize for any inconvenience [redacted] may have experienced with regards to the tour and hope she chooses CltySightseeing NY for her next sightseeing experience.

We understand that tv1s. Cintron was not satisfied with the tour because of the information that she received from our street agent We. would like to issue. Ms.Cintron a ref und for her purchase. I have emailed [redacted] requesting that she send me her tickets and copy of her receipt to su bmit the request to our accounting department.

We consider [redacted] a most valued customer and once again apologize for the 1nconveniance.

Consumer

Response:

I am requesting my case be reopen for the following reason:

I received an email from [redacted] on 8/**/13 that reads as follows:

Good Afternoon [redacted],

Thank you for taking the time to contact CitySightseeing NY. We appreciate you as a valued customer and are grateful you brought your concerns to our attention. We apologize for any inconvenience that you have experienced while touring with us. I will be happy to handle your refund request. I need you to mail me your tickets and a copy of your receipt. Please send correspondence to”:

Twin America

Att: Quality Control department

Thank you

Twin America ¦ Customer Service Manager

I faxed and emailed [redacted] this morning a copy of my debit card statement. She responded 15 minutes ago that she would be in touch with me shortly. If our monies will be refunded as [redacted] indicated in her email, I will accept this resolution. At the time of this correspondence I am awaiting her response.

Sincerely,

Complaint ID [redacted]

Review: My sons birthday was October [redacted] so on the morning of Oct ** my daughter he and I took that day to celebrate I m a single mother and I saved enough money for us to go to the empire state building scene they have never been there before .When we arrived at the empire state building a man named [redacted] approached me and said he sells tickets for the Empire. At that point I explained I called and the prices and what I had talked about to the receptionist He continued to say yes as to cofirm what I was saying he nener stated he worked for a separated company and the ticket prices were much more he gave me a reciept and 2 tickest I got up sairs and when my children and I approached the tick check he notified me that I was given something not valid for the entrence to the upstairs he then called his managerand he took me outside to find the salesman whom had already gone for the day a superviser advised me to go [redacted] and [redacted] street and I talked to the comsterservice at that sight and he told me that there was nothing he could could then finaly after an hour of deliberation with this employee he gave me a phone number in wich I spoke to a women named [redacted] she gave me a ticket refund number [redacted] and threw email advised me to talk to a women name [redacted] Email address [redacted] I faxed my papers to what was given to me and told me she would email me she has now stop all contact and will not answer my phone calls I hvave the origanal papers they gave me and all corresponding emails the guy gave me 3 pieces of paper and none of them had any thing to do with the Empirestae building this is terrible and depressing my money at this point was STOLEN and I need it back please help me! the total is 78$.00 AND also he sold me what he said was tickets for three people my daughter ,son and myself but the ticket read 1 adult and one child it was my ** year old and my son whom turned ** on the [redacted] of oct. and myself oif coarse this has been such a mess THANK YOU FOR YOUR TIMEDesired Settlement: Refund for the product I didn't receive for my purchase and an investigation of the policy and practice on this company THANKS VERY MUCH,[redacted] CONTACT ME ANY TIME [redacted]

Consumer

Response:

At this time, I have not been contacted by Citysightseeing Cruises - Twin America regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted], ([redacted])

This letter is inresponse to the complaint filed by [redacted] ID # [redacted]

We have reviewed [redacted]' s case. We at City Sightseeing Cruises would like to thank [redacted] for bringing her concerns

to our attention.

We would like to apologize for any inconvenience [redacted] may have experienced Wirh regards to the New York tour and hope she chooses CirySightseeing Crttises her next sightseeing experience.

We Understand thar [redacted] was not satisfied with the package that she purchased. We investigated [redacted]' s claim that she was not issued all tickets that went with the tour, specifically the Empire State building tour. I check With accoUnting and [redacted]was issued a package that included the Empire Stare building tour.

There was no way for the agent to issue one pa:rt without the oilier because the tickets prim om together. It was explained to [redacted] based on this information we are Unable 10 issue a refund.

We consider [redacted] a mosc valued customer and hope that she can appreciate our position in this matter.

Review: On Saturday, October **, 2013, at around 1 PM I took my *-year old son to the [redacted] observatory. I did not buy tickets on-line, nor did I check their cost. When we are in New York city, we live in [redacted] neighborhood, and we just decided to do that after his soccer game, since he had never done it before.

On our way from subway down [redacted], still many buildings before the [redacted], we were ambushed by several young men, wearing City Sightseeing Cruises insignia, insisting on selling us tickets to the [redacted] observatory.

I did not trust them at first, but when I saw how many of them there are, and how many other people are buying tickets from them, I accepted their narrative: that the [redacted] willingly subcontracted the ticket selling to them on the street, to reduce number of people waiting to buy tickets inside, and I bought tickets for me and my son.

When we came to the [redacted], those tickets scanned OK and we were admitted. You can follow this Facebook link to the pictures of us there.

However, the person who sold me tickets (identified in the attached invoice as agent [redacted]), never suggested that there would be a premium on buying tickets outside of the building, or explained what the price difference would be.

Furthermore, he charged an adult price for a child, explaining that kids under 5 were admitted free, but that everyone over 5 pays the same price, which is not the truth, as I discovered on-line at the [redacted] website.

[redacted] Particularly disgusting is that the salesperson then further defrauded me by telling me that the tickets are $35 each, yet charging me $78 total, correctly assuming I would not see the difference between 0 and 8 in a small type while standing on the street.

The invoice incorrectly states “2 Adult”, while my *-year old son is obviously not an adult. The invoice also states “Cruise plus ESB”. Yet we neither requested the cruise, nor we discussed any cruise, and we were certainly not issued any tickets for any cruise.

I think this is a robbery. I believe the salesperson committed a crime, and I intend of pursuing this case through the NYC Department of Consumer Affairs, Revdex.com, Small Claims Court. Moreover, I shall inform the local NYPD precinct about the potential illegal activity unraveling on the city block containing the [redacted].Desired Settlement: As I should have paid $27 for and adult admission and $21 for a child (6-12 years of age) admission, totaling $48, and I actually paid $78, I hold City Sightseeing Cruises liable and owing $30 to me, plus any interest and penalties assigned by the court.

Consumer

Response: