City Storage

Contact Name and Title: ***
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City Storage has a simple business model, we offer a space for tenants to store their belongings and in return we expect compensation in the form of rent. In order to give people the flexibility with their storage needs, our leases run month to month, much like an apartment or car lease. Every tenant is encouraged to have insurance either through policies we offer or their own homeowners' policy to protect belongings against damages due to theft, fire, water, etc. This recommendation is clearly spelled out in every lease agreement. We assume no responsibility for damages to a tenants' personal property and prohibit tenants from storing items worth over $2,500.

Our Sitelink storage software is designed to lock out a tenant the day after their due date if the rent has not been paid. This is a standard practice in the storage community.
Once payment is received and the account is in good standing they are granted access to the facility. There is a 5-day grace period before a tenant is in default and a late fee is added to the account. Payments can be made in person by appointment, over the phone, by mail or made at our self-service kiosk.

Many accusations and concessions were made over the Summer of 2017 but on November 13, 2017, it appeared that a mutual agreement had been made. In exchange for the storage of items in multiple units over the course of 6 months a cash payment of $1,392 would allow Mr. access to the building to clear out the remaining 9 occupied units by November 22, 2017 or any items left behind would be considered abandoned. On November 24, 2017, an email was received that only 2 units remained and the first mention of any items being waterlogged so an extension was granted until the middle of December. On December 16th, an email was received showing a vacated unit so once again an extension was allowed on the final unit until after the New Year. On January 5th, an email was received indicating Mr. still needed a couple of days to remove item and would be out by the 14th. On January 25th, we sent a final request to vacate the premises by February 4th or we would begin an auction process to have items legally removed. On February 11th, Mr. decided to take matters into his own hands by disabling our access door and breaking into a unit without authorization to disable our kiosk machine. He is currently facing misdemeanor charges for Breaking and Entering. Please note that since the payment on November 13, 2017 and signed agreement by both parties, no rent has been paid by Mr. on the storage of the items left in the last unit. On May 22nd we made another agreement with his lawyer for Mr. to pay for our legal fees brought on by his actions, release us from any responsibility and remove the remaining items by June 19th. Once again Mr. refused to comply with the agreement but instead posted inflammatory remarks on social media and filed a complaint with the Revdex.com. We have begun the process to legally have Mr. evicted from our premises and doubt whether an arrangement can be made that he would honor.