City Wide Auto Repair

Jay Honda received the above referenced complaint and appreciates the opportunity to respondOur research regarding this complaint shows that the customer had signed and committed to purchasing a specific vehicle at our dealership, which included a $3,non-refundable depositIt was only after the customer had left, and purchased another Honda at a different dealership that they requested their non-refundable deposit backJay Honda is focused on customer service and satisfaction and is committed to delivering a fair solution, which is why we have decided to refund the customer entirelyJay Honda sincerely regrets any inconvenience this issue may have causedPlease feel free to contact us directly if you have any additional questions or concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.On May 25, I sent a customer complaint to the Sale Director James P***I never received a responseTherefore on June 2, I sent an email for the second timeI also did not hear from Nathan [redacted] as expected [redacted] [redacted]

We will be happy to comply with the subjects request of a "formal" apology depending on exactly what that means to themI left two phone messages today hoping to be able to talk things over and to offer an apology for the mis-understanding that apparently occurredRegarding our customer
service policy, it is without question that treating all of our guests and customers with "dignity" is absolutely expected of every Jay Auto Group employeeI have spoken with all envolved and they believe that they were treating our guests respectfully but that they were having a somewhat difficult time trying to explain lease approval requirements,etc. We do not want anyone to think badly of us and would very much like to clear this up
The subject wanted to lease a new Honda from usThey had a car they wanted to trade in but it was not with themWe asked if they would mind going and getting their trade in so that we could give them exact figuresThey did and agreed to lease a new Pilot They said they had good credit so we based the lease on the best rate (we do not pre-qualify)Our finance manager submitted their credit application to Honda for approval while our wash bay people cleaned the vehicle and got it ready for deliveryIt turned out that their credit did not meet Honda requirements and they were not approvedWhen our finance manager tried to explain it to them and to offer possible alternatives they left.No one knows what else we could have done to not have them get upset and wish they would have given our finance manager time to explain it all to themAt no time would anyone think of treating them any way but with respect
Regards,
*** ***
Customer Service Director
Jay Honda

My Complaint was resolved by Manager at Jay Honda .My wife received her spare key wednesday

We certainly want our customers to be satisfied with their purchaseTo settle the customers complaint, we offered and he accepted a yr120,mile extended service contract in addition to the one he already purchased We apologize for the misunderstanding and are please to come to a mutual
agreement.Thank you and please let me know if you need any additional information.Regards,*** ***Customer Service DirectorJay Honda***

We reached out to the customer and will be providing an additional key at no charge *** ***, President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The owner contacted me directly and regrets that this happened to us and gave us his sincere apologiesHe also asked how he could personally fix the situation For that I am appreciative
Regards,
*** ***

Hello [redacted]   We are going to look into this matter is soon as possible.  Thank you Nathan [redacted] 
[redacted]

We are going to pay for subjects five other tickets she has requested we pay. I have arranged with her to bring me the receipts and copies of the tickets Thurs. 2/26/15 and we will issue a check to her for $220.00 to settle her complaint. We are not sure what happened - the salesman feels certain...

that he removed the plates from her trade in and gave them to her (our policy). However, we are hoping to retain her as a customer so we are not interested in who is at fault.Regarding future complaints(would be great if we did not have any)will you please e-mail myself ([redacted]) and [redacted] ([redacted]) ,one of our owners,as well as [redacted]. Thanks so much.Regards,[redacted]

Jay Honda is focused on customer service and satisfaction and is committed to delivering a fair solution, which is why we have decided to refund the customer entirely.The customer requested a full refund of their deposit and we have agreed to comply with their request.Jay Honda sincerely regrets any inconvenience this issue may have caused. Please feel free to contact us directly if you have any additional questions or concerns.

Jay Honda received the above referenced complaint and appreciates the opportunity to respond. Our research regarding this complaint shows that the customer had signed and committed to purchasing a specific vehicle at our dealership, which included a $3,000 non-refundable deposit. It was only after...

the customer had left, and purchased another Honda at a different dealership that they requested their non-refundable deposit back. Jay Honda is focused on customer service and satisfaction and is committed to delivering a fair solution, which is why we have decided to refund the customer entirely. Jay Honda sincerely regrets any inconvenience this issue may have caused. Please feel free to contact us directly if you have any additional questions or concerns.

Hello, To all this may concern: I will personally review the details as it pertains to Jay Honda and follow up with a conversation mid week with the customer. Thank you Nathan L[redacted] Owner / CEO 440 232-5000x 108

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On May 25, 2017 I sent a customer complaint to the Sale Director James P[redacted]. I never received a response. Therefore on June 2, 2017 I sent an email for the second time. I also did not hear from Nathan [redacted] as expected.
[redacted]  [redacted]

Hello,The customer came to our dealership , communicated to the salesperson he worked with that he had done all his research including shopping other Honda dealers and that he would pay a certain price for the Odyssey he wanted. In addition he requested 72 month...

financing at an agreed upon rate. We complied with everything he asked for. We also found a vehicle for him at no extra charge when he did not want to wait for one to come in with our normal shipment. . From the time he ordered it ,he had a week before he picked up his new Honda to request any changes. . When he picked it up he agreed to all terms etc. , and of course the finance manager thoroughly explained everything to him in detail. We do not want him to be unhappy but we did everything he asked for and more.Please let me know if I can provide any additional information.Regards,[redacted]Customer Service DirectorJay Honda[redacted]

Mr. [redacted] was upset because the 2013 Honda Odyssey EX-L van he saw posted on [redacted]r.com was incorrectly priced.  Jay Honda has no business relationship with [redacted]r.comI spoke to Mr. [redacted] on the phone and tried to explain to him that we do not do business with [redacted]r.com...

 After reviewing their website, with Mr. [redacted] over the phone I found this statement:  "Data on this page may have come in part, or entirely, from one or more of the following providers:  NADA Guides, Chrome(tm)or Vincentric.  Please refer to [redacted]r's Visitor Agreement for further information on vehicle data."  This is a link to their visitors agreement:  http://www.[redacted]r.com/legal/visitor-agreement.xhtml?printable=trueThis is paragraph B from the visitors agreement:  The material that appears on the [redacted]r Sites is for general informational purposes only. While we aim to provide a site that is useful, be mindful that the [redacted]r Sites may, from time to time, contain errors. The [redacted]r Sites includes materials and information collected from and provided by third parties that we may not have evaluated or reviewed. We make no guarantees regarding the accuracy, completeness, timeliness, or reliability of any of the materials or information on the [redacted]r Sites, and you should not rely on it without independent verification.I have contacted [redacted]r.com and they can not explain to me where or how they got the information they posted on this vehicle.This is what I know of the details:Mr. [redacted]'s wife called in and spoke to the salesperson [redacted].  She asked if the vehicle was available and if he could supply her with a Carfax history report.  [redacted] sent a copy of the Carfax report to a cell phone number that Mrs. [redacted] gave him.  [redacted] and Mrs. [redacted] never discussed pricing on the vehicle.Mrs. [redacted] called back the next day stating that she and her husband wanted to make an appointment to see the vehicle.  At that time she asked about the sale price.  [redacted] told her at that time the sale price was $25,500.00  She then told [redacted] that she had seen the vehicle on [redacted]r.com with a sale price of $15,500.00  [redacted] told her there was some type of mistake.Mr. [redacted] then called [redacted].  [redacted] also tried to explain to him that there was some type of mistake with [redacted]r.com  Mr. [redacted] then contacted me by phone.  I tried to explain that we do not have a business relationship with [redacted]r.com  I also tried to explain that we as a dealership have absolutely no control of what is posted on [redacted]r.comI did tell Mr. [redacted] that I was sorry about the mistake and that I wished I could sell him a 2013 Honda Certified Odyssey EX-L for $15,500.00Mr. [redacted] was not interested in anything I had to say.The current typical CPO asking price for this vehicle per [redacted] is $27,254.00This is a link to pricing on [redacted]'s site:  [redacted]Jay Honda is sorry for any inconvenience to Mr. and Mrs. [redacted].  We would be willing to help them with a very fair sale price on the new or pre-owned vehicle of their choice.Please feel free to contact me with any questions.Sincerely,[redacted]General Sales ManagerJay Honda