City Wide Carpet & Upholstery Cleaning

Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ A deposit was not paid at move in, rather a nonrefundable administration feeThis is reflected on the original lease agreementAdditional a one-time pet fee was collected at move in, but a monthly pet fee/rent was not charged or collected The condition of the apartment at the ***'s move out, was not found to be wear and tearAs per the lease agreement, wear and tear is defined as; Walls & Paint: Standard wear and tear to walls in an apartment would be considered faded paint and a few small tack holes for hanging picturesSome examples of excessive wear and tear to the walls and paint would be considered, but not limited to: holes in the wall larger than tack holes, major discoloration of paint (usually caused by indoor smokers), scuff marks, water damage, scratches, damaged corners, soot from candles, etc Carpet & Flooring: Standard wear and tear to carpet consists of patterns in the carpet where furniture sat and very light increases in traffic patternsSome examples of excessive wear and tear to the carpets and flooring would be considered, but not limited to: tears and rips in the vinyl, carpet, or linoleum, heavy traffic patterns (largely due to failure to vacuum frequently), cigarette burns, stains, etc Property & Appliances: Standard wear and tear to property and appliances consists of wearing of hinges, doors, and locks, missing door stops, etcAll issues such as these should be reported to the leasing office to ensure timely serviceSome examples of excessive wear and tear to the property and appliances would be considered, but not limited to: evident damage due to negligence in reporting issues as they occur, bent or broken blinds, broken shower knobs, broken mirrors, tears in screen doors, etc Additionally stated in the lease agreement is the residents' responsibility to care for and maintain the premisesBelow is clause 11: Care and Maintenance of Premises Tenant accepts the premises in its present condition and agrees to take good care of the Premises and to make no alterations, additions, repairs or improvements without the prior written consent of LandlordTenant agrees to own a vacuum cleaner and replace all light bulbs and batteries in smoke detectors, as needed, in the PremisesTenant agrees to report promptly, in writing, to Landlord when any portion of the Premises is out of repair, and to promptly reimburse Landlord for any damage to the Premises or other personal property of Landlord caused by the negligence, misuse or other occurrence attributable to Tenant, Tenant's agents, family, roommates or guests Supporting documents and photographs can be supplied if needed/desired to better understand the charges

Initial Business Response /* (1000, 5, 2015/07/07) */
A deposit was not paid at move in, rather a nonrefundable administration fee. This is reflected on the original lease agreement. Additional a one-time pet fee was collected at move in, but a monthly pet fee/rent was not charged or collected. ...

The condition of the apartment at the [redacted]'s move out, was not found to be normal wear and tear. As per the lease agreement, normal wear and tear is defined as;
1. Walls & Paint: Standard wear and tear to walls in an apartment would be considered faded paint and a few small tack holes for hanging pictures. Some examples of excessive wear and tear to the walls and paint would be considered, but not limited to: holes in the wall larger than tack holes, major discoloration of paint (usually caused by indoor smokers), scuff marks, water damage, scratches, damaged corners, soot from candles, etc.
2. Carpet & Flooring: Standard wear and tear to carpet consists of patterns in the carpet where furniture sat and very light increases in traffic patterns. Some examples of excessive wear and tear to the carpets and flooring would be considered, but not limited to: tears and rips in the vinyl, carpet, or linoleum, heavy traffic patterns (largely due to failure to vacuum frequently), cigarette burns, stains, etc.
3. Property & Appliances: Standard wear and tear to property and appliances consists of wearing of hinges, doors, and locks, missing door stops, etc. All issues such as these should be reported to the leasing office to ensure timely service. Some examples of excessive wear and tear to the property and appliances would be considered, but not limited to: evident damage due to negligence in reporting issues as they occur, bent or broken blinds, broken shower knobs, broken mirrors, tears in screen doors, etc.
Additionally stated in the lease agreement is the residents' responsibility to care for and maintain the premises. Below is clause 11:
Care and Maintenance of Premises
Tenant accepts the premises in its present condition and agrees to take good care of the Premises and to make no alterations, additions, repairs or improvements without the prior written consent of Landlord. Tenant agrees to own a vacuum cleaner and replace all light bulbs and batteries in smoke detectors, as needed, in the Premises. Tenant agrees to report promptly, in writing, to Landlord when any portion of the Premises is out of repair, and to promptly reimburse Landlord for any damage to the Premises or other personal property of Landlord caused by the negligence, misuse or other occurrence attributable to Tenant, Tenant's agents, family, roommates or guests.
Supporting documents and photographs can be supplied if needed/desired to better understand the charges.