City Wide Insulation

In response to the claim issued by [redacted] on her insulation Installation, City Wide Insulation completed the scope of work the [redacted] originally agreed tooNo issues surfaced with the Insulationuntil nearly years later, after the home was soldWe did respond to the service call regarding the complaintOur sales rep did make a service call and scanned the attic area with a thermo Imaging gunto detect any loss of heatDuring this scan, one area was discovered and immediately corrected.Also during our Investigation, we noticed an area in the attic where the insulation was disturbedAfter looking at the area, we discovered, what appeared to be a void, created by the addition of anotherportion to the existing structureThis is the area we suggested needed some attention and would offer a quote to repairThe Tongs and the new owners do not want to pay for the repairs as suggested.We have turned this Issue over to our claims department for further action.Sincerely, [redacted] - DePereDivision Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
As stated by the company: We did respond to the service call regarding the complaint. Our sales rep did make a service call and scanned the attic area with a thermo Imaging gunto detect any loss of heat. During this scan, one area was discovered and immediately corrected. - This is incorrect. I do not know if the rep scanned the area but I know that nor correction took place. The offer provided by the company included the repair and additional work. I am not sure if the new owners are interested to pay for more work by this company because of the job in question NOT done properly in the first place. They and I are interested at this point to get the missed area repaired. If that work is done sufficiently and satisfactorily, additional work may be considered. The only other interest on our side was to consider the extra work when the person is already in the attic area if we would split the cost so that we would pay for the material and the company cover the cost of labor. But no decision will be made until the company is willing to take care of the missed area which was part of the original job and paid for.

In response to the claim issued by [redacted] on her insulation Installation, City Wide Insulation completed the scope of work the [redacted]  originally agreed too. No issues surfaced with the Insulationuntil nearly 7 years later, after the home was sold. We did respond to the service call...

regarding the complaint. Our sales rep did make a service call and scanned the attic area with a thermo Imaging gunto detect any loss of heat. During this scan, one area was discovered and immediately corrected.Also during our Investigation, we noticed an area in the attic where the insulation was disturbed. After looking at the area, we discovered, what appeared to be a void, created by the addition of anotherportion to the existing structure. This is the area we suggested needed some attention and would offer a quote to repair. The Tongs and the new owners do not want to pay for the repairs as suggested.We have turned this Issue over to our claims department for further action.Sincerely,[redacted] - DePereDivision Manager

We are very sorry for the inconvenience and trouble with your air conditioner and getting it fixed, I looked into your service request and we are trying to move it up on the scheduling and send a senior tech so we can you some air conditioning, we will make sure he looks over it and see if...

he can finalize the problem and fix it, once again we are very sorry for the experience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12266571, and find that this resolution is satisfactory to me. 
Regards,
Mary [redacted]

Review: CONTRACTOR USED EXCESSIVE SIZE SCREWS THAT PROTRUDE 1 TO 1 1/2 INCHES ON EXTERIOR PERIMETER OF HOUSE CAUSING DAMAGE...CONTRACTOR WAS TO SHORTER SCREWS ACCORDING TO OTHER CONTRACTORS DOING A PEER REVIEW OF WORK DONE.Desired Settlement: REDUCE AMOUNT CHARGED BY $150.00...CREDIT CARD CHARGE PUT IN DISPUTE BY BANK

Business

Response:

The credit was issued as requested by the customer.