City Wide Locksmithing Inc

To Whom It May Concern at the Revdex.com,Thank you for allowing us the opportunity to respond to concerns from our customers. GreenPath was able to speak directly with Ms. [redacted] on September 25 to resolve her concerns. As we discussed with Ms. [redacted], her [redacted] accounts were not reporting as past due and no late fees were charged to her account. There was a small timing issue that held up her September payments that we were able to resolve with her over the phone. We have also reviewed her account to ensure that this timing issue will not happen again in the future. We have since contacted [redacted] to validate that Ms. [redacted]'s accounts are indeed current and there has been no negative impact to her.  As a result of this interaction and resolution, we believe we have fully resolved Ms. [redacted]'s concerns. If she has any additional concerns, we would encourage her to contact us directly as it is our desire to ensure her needs are met.Sincerely,[redacted]Senior Client Services Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern at the Revdex.com,Thank you for allowing us the opportunity to respond to concerns from our customers. GreenPath was able to speak directly with Ms. [redacted] on September 25 to resolve her concerns. As we discussed with Ms. [redacted] her [redacted]...

accounts were not reporting as past due and no late fees were charged to her account. There was a small timing issue that held up her September payments that we were able to resolve with her over the ph[redacted]. We have also reviewed her account to ensure that this timing issue will not happen again in the future. We have since contacted [redacted] to validate that Ms. [redacted] accounts are indeed current and there has been no negative impact to her.  As a result of this interaction and resolution, we believe we have fully resolved Ms. [redacted] concerns. If she has any additional concerns, we would encourage her to contact us directly as it is our desire to ensure her needs are met.Sincerely,[redacted]Senior Client Services Manager

GreenPath takes complaints very seriously and we appreciate the opportunity to respond and help rectify the situation as well as improve our services. Upon review of the account it appears there was error on our part. While we cannot guarantee acceptance of a proposal and our fees are not based on...

the acceptance of proposals (but rather based on the servicing of the account), we do hold our staff to a standard of prompt action and communication on all accounts. It appears we did not communicate  as effectively or efficiently in this situation and we sincerely apologize. Our staff will be coached accordingly. Due to the recognition and responsibility of our error we have refunded fees as well as worked with the creditor to ensure proposal acceptance. Again, we truly thank you for bringing this situation to our attention and allowing us the opportunity to improve. Thank you,[redacted]Quality Assurance ManagerGreenPath Financial Wellness