To Whom It May Concern at the Revdex.com,Thank you for allowing us the opportunity to respond to concerns from our customersGreenPath was able to speak directly with Ms [redacted] on September to resolve her concernsAs we discussed with Ms [redacted] , her [redacted] accounts were not reporting as past due and no late fees were charged to her accountThere was a small timing issue that held up her September payments that we were able to resolve with her over the phoneWe have also reviewed her account to ensure that this timing issue will not happen again in the futureWe have since contacted [redacted] to validate that Ms [redacted] 's accounts are indeed current and there has been no negative impact to her As a result of this interaction and resolution, we believe we have fully resolved Ms [redacted] 's concernsIf she has any additional concerns, we would encourage her to contact us directly as it is our desire to ensure her needs are met.Sincerely, [redacted] Senior Client Services Manager
To Whom It May Concern at the Revdex.com,Thank you for allowing us the opportunity to respond to concerns from our customersGreenPath was able to speak directly with Ms [redacted] on September to resolve her concernsAs we discussed with Ms [redacted] her [redacted] *** accounts were not reporting as past due and no late fees were charged to her accountThere was a small timing issue that held up her September payments that we were able to resolve with her over the ph***We have also reviewed her account to ensure that this timing issue will not happen again in the futureWe have since contacted [redacted] to validate that Ms [redacted] accounts are indeed current and there has been no negative impact to her As a result of this interaction and resolution, we believe we have fully resolved Ms [redacted] concernsIf she has any additional concerns, we would encourage her to contact us directly as it is our desire to ensure her needs are met.Sincerely, [redacted] Senior Client Services Manager
GreenPath takes complaints very seriously and we appreciate the opportunity to respond and help rectify the situation as well as improve our servicesUpon review of the account it appears there was error on our partWhile we cannot guarantee acceptance of a proposal and our fees are not based on the acceptance of proposals (but rather based on the servicing of the account), we do hold our staff to a standard of prompt action and communication on all accountsIt appears we did not communicate as effectively or efficiently in this situation and we sincerely apologizeOur staff will be coached accordinglyDue to the recognition and responsibility of our error we have refunded fees as well as worked with the creditor to ensure proposal acceptanceAgain, we truly thank you for bringing this situation to our attention and allowing us the opportunity to improveThank you, [redacted] Quality Assurance ManagerGreenPath Financial Wellness
To Whom It May Concern at the Revdex.com,Thank you for allowing us the opportunity to respond to concerns from our customersGreenPath was able to speak directly with Ms [redacted] on September to resolve her concernsAs we discussed with Ms [redacted] , her [redacted] accounts were not reporting as past due and no late fees were charged to her accountThere was a small timing issue that held up her September payments that we were able to resolve with her over the phoneWe have also reviewed her account to ensure that this timing issue will not happen again in the futureWe have since contacted [redacted] to validate that Ms [redacted] 's accounts are indeed current and there has been no negative impact to her As a result of this interaction and resolution, we believe we have fully resolved Ms [redacted] 's concernsIf she has any additional concerns, we would encourage her to contact us directly as it is our desire to ensure her needs are met.Sincerely, [redacted] Senior Client Services Manager
To Whom It May Concern at the Revdex.com,Thank you for allowing us the opportunity to respond to concerns from our customersGreenPath was able to speak directly with Ms [redacted] on September to resolve her concernsAs we discussed with Ms [redacted] her [redacted] *** accounts were not reporting as past due and no late fees were charged to her accountThere was a small timing issue that held up her September payments that we were able to resolve with her over the ph***We have also reviewed her account to ensure that this timing issue will not happen again in the futureWe have since contacted [redacted] to validate that Ms [redacted] accounts are indeed current and there has been no negative impact to her As a result of this interaction and resolution, we believe we have fully resolved Ms [redacted] concernsIf she has any additional concerns, we would encourage her to contact us directly as it is our desire to ensure her needs are met.Sincerely, [redacted] Senior Client Services Manager
GreenPath takes complaints very seriously and we appreciate the opportunity to respond and help rectify the situation as well as improve our servicesUpon review of the account it appears there was error on our partWhile we cannot guarantee acceptance of a proposal and our fees are not based on the acceptance of proposals (but rather based on the servicing of the account), we do hold our staff to a standard of prompt action and communication on all accountsIt appears we did not communicate as effectively or efficiently in this situation and we sincerely apologizeOur staff will be coached accordinglyDue to the recognition and responsibility of our error we have refunded fees as well as worked with the creditor to ensure proposal acceptanceAgain, we truly thank you for bringing this situation to our attention and allowing us the opportunity to improveThank you, [redacted] Quality Assurance ManagerGreenPath Financial Wellness