City Wide Transportation

This letter is in response to a consumer concern received from [redacted] on 5/9/regarding limousine service provided5/8/15.On 4/22/City Wide Limousine contracted a Chrysler stretch limousine to [redacted] ***The person who filed the concern with your office, [redacted] , is not listed as a responsible party on the contract and is unknown to City Wide.On 5/8/City Wide performed a standard pre-depurture inspection of the above vehlcle mentionedIt was at this timethere was an unforeseen electricalissue dlsc=overed causingthe veh1cle to lose power and consequently the engine's ability to operateCity Wide promptly contacted Ms [redacted] and explained the IssueDue to Prom Season, all of our limousines were bookedRather than leaving the Prom attendees without a limousine, we exhausted every effort to locate a replacement vehicle through alternate limousine companies in our areaWe were finally able to find a passenger Lincoln stretch limousine from an outside affiliate, which was immediately dispatched and on time.Ms [redacted] was understandably upset by the above circumstances and requested to speak with the owner, who was out of town on business and unable to be Immediately reachedAs compensation, we credited $from the balance due and offered the group hours of complimentary limousine service In the Chrysler 300, worth $An additional $credit was offered via Social Media bringing the total amount of compensation offered to $630.This was an unforeseen and unpreventable mechanical Issue which was immediately communicated to the customerDuring ourconversations with Ms [redacted] we repeatedly apologized for the unfortunate circumstancesCity Wide exhausted every effort to rectify the situation by searchingfor and providing an alternate limousine rather than cancelling the trip and leaving the kids strandedWe feel the total amount offered as compensation was fair and reasonable

This letter is in response to a consumer concern received from [redacted] on 5/9/regarding limousine service provided5/8/15.On 4/22/City Wide Limousine contracted a Chrysler stretch limousine to [redacted] ***The person who filed the concern with your office, *** [redacted] , is not listed as a responsible party on the contract and is unknown to City Wide.On 5/8/City Wide performed a standard pre-depurture inspection of the above vehlcle mentionedIt was at this timethere was an unforeseen electricalissue dlsc=overed causingthe veh1cle to lose power and consequently the engine's ability to operateCity Wide promptly contacted Ms [redacted] and explained the IssueDue to Prom Season, all of our limousines were bookedRather than leaving the Prom attendees without a limousine, we exhausted every effort to locate a replacement vehicle through alternate limousine companies in our areaWe were finally able to find a passenger Lincoln stretch limousine from an outside affiliate, which was immediately dispatched and on time.Ms [redacted] was understandably upset by the above circumstances and requested to speak with the owner, who was out of town on business and unable to be Immediately reachedAs compensation, we credited $from the balance due and offered the group hours of complimentary limousine service In the Chrysler 300, worth $An additional $credit was offered via Social Media bringing the total amount of compensation offered to $630.This was an unforeseen and unpreventable mechanical Issue which was immediately communicated to the customerDuring ourconversations with Ms [redacted] we repeatedly apologized for the unfortunate circumstancesCity Wide exhausted every effort to rectify the situation by searchingfor and providing an alternate limousine rather than cancelling the trip and leaving the kids strandedWe feel the total amount offered as compensation was fair and reasonable