After we have worked on a deal for people with certain credit situations sometimes it takes time to get them approved and take numerous calls to and from certain banks to get an actual approval and as I stated earlier in my other response banks have to notify a consumer when they are turned down for credit. It is a Federal Law to do so. As far as threats [redacted] was no0t present when they occurred so I will not discuss that with her. The company policy of Cityline Auto Brokers when someone is approved they do not get their money back if they want to cancel the deal. So at this time Cityline will not be issuing a refund for the balance, We refunded half due to the holiday season and that was in my eyes a gift to do that as the receipt that [redacted] had signed clearly stated that if financing could not be provided then money will be refunded but an approval was obtained and she signed the receipt that clearly stated that. Which her credit situation status her credit application was sent to numerous lenders so if some of them had turned her down they are obligated by law to notify her as to why she was turned down but I did have a bank that approved her. I have again attached a copy of the bank approval as well as the signed receipt by the customer which clearly states we only issue refunds if an approval cannot be obtained. So at this time Cityline Auto Brokers will not be issuing a refund for the remaining balance as we worked hard to get her approved and it is our company policy not to give refunds.Thank you[redacted]General Manager
This company fixed [redacted] Truck. Per what the Mass State Inspection said it failed for. His vehicle failed inspection for an emissions issue we fixed it and the vehicle passed inspection. Lemon Law Warranty only applies to vehicles under 124999 for miles when [redacted] bought this vehicle it...
had over that mileage. We had brought the vehicle back in to fix it for the failed emissions issue only nothing else is covered to be fixed. He was told this from the beginning. I explained this to the City of Boston Consumer Affairs Division as well. He bought a 14 year old vehicle and he is expecting a brand new vehicle. He brought the [redacted] to Quirk [redacted] and they made all sorts of recommendations as to what they vehicle may need. His vehicle only failed Mass State Inspection for Emissions and we fixed that issue. He is not covered for anything else. We have made several attempts to explain this to [redacted] and we even went as far as picking him up from train station when his vehicle was ready after we fixed emissions issue. Cityline Auto Brokers is not responsible to fix anything else on his vehicle. As was explained to him more than once by myself as well as the City of Boston Consumer Affairs Division. He is just running the gammot of people to call and file a complain with now.[redacted]Thank YouCityline Auto GroupFinance Department[redacted]
[redacted]
[redacted]
Every Bank I send an application to has to by law send a letter to the customer whether they were denied or approved it part of the Patriot Act. I did have the consumer approved for financing and she was notified of this but due to her insurance being much more than she expected she wanted to cancel...
the deal. I had explained to her and her husband that our company policy which is clearly posted all over my dealership and on the receipt she was given that if a customer is approved for financing then we do not refund any money. I explained to her and her husband that we will hold the $1000 as a credit for when she is ready to buy a vehicle. This was in the middle of November I explained this to them. They persisted and kept on calling and mailing and calling and emailing and they were explained the same thing over and over again. So on December 15th seeing that it was Christmas season we had made a decision to refund her half of the money and hold the remaining $500 as a credit. We figured seeing it was Christmas season we had decided to do this. On or about the 30th of December her husband had come into our office and asked for the remaining $500 at which time we explained to him again our company policy and out of the kindness of our hearts and being christmas season is the only reason we refunded half the deposit. At that point he became very verbal and threatening towards my staff and I. At that moment I asked him to leave the dealership or I would call the police. He threatened to burn my dealership and destroy all my cars. He did end up leaving. At which point we were happy he left as to no police needed to be called. So again our company policy is that if someone leaves a deposit and they get financed they do not get their money back if they want to cancel the deal. In this particular case they wanted to cancel the deal due to the fact that her insurance was higher than they expected. I have no control over her driving record and her insurance rates. So we will not be issuing any refund on the balance and it will be held for her as a credit once she is ready to purchase a vehicle. Thank you,[redacted]General ManagerCityline Auto Brokers[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
]
Regards,
[redacted]
I waited over 3 weeks for them to get approval and they had not. So at that time I requested my refund. In addition, my husband was with my son and no threats were made except to social media to hurt his business. No threat to call the police was made. It had nothing to do with insurance. I received a rejection letter and requested my money back. No where on their form does it say I have to wait and determined amount of time. Once I receive a rejection from a bank I have the right to request a refund. I also have an email saying they will hold my money til ready to buy forcing me to buy from them. This I also feel is u just
This customer has made complaints with 4 different agencies as well as a court complaint. We have referred this complaint to our attorney and they are handling this situation from there.Here at Cityline we strive for customer satisfaction. This particular complaint he has exceeded the warranty...
period by 6 months and over 6800 miles. We do our best to accommodate every customer.Thank You [redacted]
After we have worked on a deal for people with certain credit situations sometimes it takes time to get them approved and take numerous calls to and from certain banks to get an actual approval and as I stated earlier in my other response banks have to notify a consumer when they are turned down for credit. It is a Federal Law to do so. As far as threats [redacted] was no0t present when they occurred so I will not discuss that with her. The company policy of Cityline Auto Brokers when someone is approved they do not get their money back if they want to cancel the deal. So at this time Cityline will not be issuing a refund for the balance, We refunded half due to the holiday season and that was in my eyes a gift to do that as the receipt that [redacted] had signed clearly stated that if financing could not be provided then money will be refunded but an approval was obtained and she signed the receipt that clearly stated that. Which her credit situation status her credit application was sent to numerous lenders so if some of them had turned her down they are obligated by law to notify her as to why she was turned down but I did have a bank that approved her. I have again attached a copy of the bank approval as well as the signed receipt by the customer which clearly states we only issue refunds if an approval cannot be obtained. So at this time Cityline Auto Brokers will not be issuing a refund for the remaining balance as we worked hard to get her approved and it is our company policy not to give refunds.Thank you[redacted]General Manager
This company fixed [redacted] Truck. Per what the Mass State Inspection said it failed for. His vehicle failed inspection for an emissions issue we fixed it and the vehicle passed inspection. Lemon Law Warranty only applies to vehicles under 124999 for miles when [redacted] bought this vehicle it...
had over that mileage. We had brought the vehicle back in to fix it for the failed emissions issue only nothing else is covered to be fixed. He was told this from the beginning. I explained this to the City of Boston Consumer Affairs Division as well. He bought a 14 year old vehicle and he is expecting a brand new vehicle. He brought the [redacted] to Quirk [redacted] and they made all sorts of recommendations as to what they vehicle may need. His vehicle only failed Mass State Inspection for Emissions and we fixed that issue. He is not covered for anything else. We have made several attempts to explain this to [redacted] and we even went as far as picking him up from train station when his vehicle was ready after we fixed emissions issue. Cityline Auto Brokers is not responsible to fix anything else on his vehicle. As was explained to him more than once by myself as well as the City of Boston Consumer Affairs Division. He is just running the gammot of people to call and file a complain with now.[redacted]Thank YouCityline Auto GroupFinance Department[redacted]
[redacted]
[redacted]
Every Bank I send an application to has to by law send a letter to the customer whether they were denied or approved it part of the Patriot Act. I did have the consumer approved for financing and she was notified of this but due to her insurance being much more than she expected she wanted to cancel...
the deal. I had explained to her and her husband that our company policy which is clearly posted all over my dealership and on the receipt she was given that if a customer is approved for financing then we do not refund any money. I explained to her and her husband that we will hold the $1000 as a credit for when she is ready to buy a vehicle. This was in the middle of November I explained this to them. They persisted and kept on calling and mailing and calling and emailing and they were explained the same thing over and over again. So on December 15th seeing that it was Christmas season we had made a decision to refund her half of the money and hold the remaining $500 as a credit. We figured seeing it was Christmas season we had decided to do this. On or about the 30th of December her husband had come into our office and asked for the remaining $500 at which time we explained to him again our company policy and out of the kindness of our hearts and being christmas season is the only reason we refunded half the deposit. At that point he became very verbal and threatening towards my staff and I. At that moment I asked him to leave the dealership or I would call the police. He threatened to burn my dealership and destroy all my cars. He did end up leaving. At which point we were happy he left as to no police needed to be called. So again our company policy is that if someone leaves a deposit and they get financed they do not get their money back if they want to cancel the deal. In this particular case they wanted to cancel the deal due to the fact that her insurance was higher than they expected. I have no control over her driving record and her insurance rates. So we will not be issuing any refund on the balance and it will be held for her as a credit once she is ready to purchase a vehicle. Thank you,[redacted]General ManagerCityline Auto Brokers[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
]
Regards,
[redacted]
I waited over 3 weeks for them to get approval and they had not. So at that time I requested my refund. In addition, my husband was with my son and no threats were made except to social media to hurt his business. No threat to call the police was made. It had nothing to do with insurance. I received a rejection letter and requested my money back. No where on their form does it say I have to wait and determined amount of time. Once I receive a rejection from a bank I have the right to request a refund. I also have an email saying they will hold my money til ready to buy forcing me to buy from them. This I also feel is u just
This customer has made complaints with 4 different agencies as well as a court complaint. We have referred this complaint to our attorney and they are handling this situation from there.Here at Cityline we strive for customer satisfaction. This particular complaint he has exceeded the warranty...
period by 6 months and over 6800 miles. We do our best to accommodate every customer.Thank You [redacted]