The replacement Pillow Cover was sent as a courtesy in order to appease the customerIt was not a confirmation of culpability on our partThe replacement was sent with the condition that the previous Pillow Cover would be returnedThis was mutually agreed upon by both partiesHowever, [redacted] decided that he would keep both covers without notifying us once the replacement was receivedWe attempted to contact him for weeks after sending a pre-paid return label for the return of the Pillow CoverHe refused to reply to our attempts to contact himIt was not until months later on October [redacted] that he finally repliedThis was after we were forced to threaten legal actionIn no instance during the months in which we attempted to contact him, did he ever state that the replacement cover he received was also "incorrect"Once he was faced with the threat of legal action did he now attempt to claim that the replacement cover was also wrongIt is unacceptable for a customer to keep a product they have not paid forWe stand behind our products and reiterate that the correct product was shipped as orderedWe expect the original pillow cover to be returned to usNo refund will be issued for used items that have passed our allowable return time Thank you,Lillian
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ although a refund was issued the matter was never addressedThe matter being why didnt [redacted] leave a note and also why would [redacted] think I am a business rather than a residential addressThey might consider that a [redacted] problem but they ate basically denying what jessica herself told me at the same time st [redacted] the corp sales person refuses to even acknowlege her staffs admitting [redacted] wrong doing, other wise this certainly was not the first time [redacted] deliver something to my homeI have lived here for the past years, so clearly [redacted] knows my name and my home address to be a residential address and not an address of the business The notion that this company thinks that people are stupid and that they will not investigate is absolutely absurd and the notion that they love using the phrase I banned to use their services is ridiculously crazy, narcissistic and absurd There are hundreds of more professional companies just in the bay area that I will gladly support They are businesses made of intregrity professionalism and above all honesty It doesn't take a genius to figure out why they rushed in getting the package back to their own warehouse versus coming to my houseThe dishonest company needs $otherwise the ll go broke If all of the ladys who were envolved in this matter put their brains together, I doubt that they would conclude the truth Clearly the item suppose to be custom made was not and clearly the label made for the package was not done appropriately for my address I say this with confidence , for if it was anything else they would share thar information with me They forbid [redacted] to even share any information with me Why is that If they had done everything correctly what is the secret then......IRONICALLY DUE THIS MESS MY PROJECT A SMALL DELAY IN GETTING DONEFOR THAT I DEMAND AN APOLOGY LETTER FROM THE NEVER ON DUTY MANAGER SO CALLED MANAGER MANAGING MISTAKES LILIAN TO BE ADDRESSED TO ME SHE CAN CONTINUE VAS-ELATING HER EGO AS THE NACISSIST THAT SHE HAS PROVEN TO BE AND STICK TO HER commandments of though shall never buy from us BUT SHE STILL NEED TO WRITE THAT APOLOGY LETTER AT LEAST ADDRESSING WHY HER STORY CHSNGED SONMANY TIMES....REGARDLESS WILL FILE AND OPEN A CASE AT SMALL CLAIMS COURT HERE IN SAN FRANCISCO.....AGAIN THE EGO IS SCREAMING AT ME THAT THE CASE IS CLOSEDFAR BE IT ....YOU LILIAN NEED TO ADDRESS WHAT HAPPENED....AND apologize for IT, FOR AS I TOLD JESSICA THE LORD HAS BLESSED ME FINANCIALLY SO NONE OF MY CHECKS WOUKD HAVE BOUNCED HAD THEY STOLLEN THE $as they stole away tne misterious custom made cover) so the money is not my issue it has never been Read through every email I have written , their dishonesty and secrecy has been the motivating factor for my rejections The public needs to know that this is an unkosher business practicing theft and dishonesty......and ironically as a suggestion of a coupon on the first day to jessica I was told I am embezzling money from them......I didnt say this but I wanted to say ....hey stupid this was a suggestion so you d have me return again and remain your customer.....but I would have confused them further for they clearly are clueless of the definition customer retention So I have my $63.10....I would have rather have had my cover but clearly it was not the correct one and I repeat this case is not closed and I REJECT THIS NOTION THAT MISS LILIAN IS IN CHARGE OF CALLING IT CLOSED OR NOT....I GATHER I WILL THE UNPLEASANT RENDEZ VOUZ WITH MISS LILIAN SOMETIME SOON IN A SMAL CLAIM'S COURT HEARING.....I CALL THE SHOT SINCE INITIATED YOUR BAD BUSINESS BEHAVIOR] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] placed an order for Custom Pillow Covers on July ***We received an e-mail from [redacted] *** on July [redacted] stating that she was not satisfied with the fabric and size of the coversWe reviewed the pictures and the orderBased on this information production was able to verify that that the Custom Pillow Covers were made correctly based on the dimensions provided on the orderWe offer free samples of all of our fabrics, so the customer can see the fabric quality prior to purchaseLinks to free fabric samples are available on all of our product detail pagesAs stated in our return policy, custom slipcovers are made to order and are not returnable for a refund or exchange [redacted] agreed to our terms and conditions at the time she placed the orderAs a courtesy, we have offered [redacted] a discount on replacement Custom Pillow Covers in a different fabricPlease refer to the attachments for further informationThank You,SlipcoverShop
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:My daughter ordered samples from this company two months ago, In those samples there is one marked DUNBAR BUCKWHEATit is clearly markedI took that sample and ordered my cover from that sample, because it is EXACTLY like my original covers, which were ordered from Slipcovershop.comIt is not the same fabricNow I receive samples from them last week that has a sample marked [redacted] which is NOTHING like the sample they labeled as [redacted] last monthSo either they marked the wrong sample last month, or they marked the wrong sample this week, because there is no possible way both samples are the same material!! Either way, I ordered from their sample and it is not the same materialThey need to be held accountable for the names they put on the samples because people are trusting themI trusted them, and this is what it got meI have also filed a complaint with my credit card company so they will recover my money if no one else doesI am willing to make a video showing the two samples, clearly being different, yet clearly marked the sameIf the first sample is not Dunbar Buckwheat, then I need to know what it is so I can get a cover to match it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We offer two styles of Dining Chair Slipcovers Non-Stretch Slipcovers and Stretch SlipcoversEach style is described in detail on our websiteThe images that were provided are the exact same information that was available for review prior to placing the orderWe pride ourselves in offering a high level of business practices as demonstrated by our A ratingAs a company we have fulfilled the responsibility of providing the accurate product details for the customer to make an informed purchaseWe value our customers and as a courtesy, we will provide a pre-paid postage label via e-mail Thank you,SlipcoverShop
As evidenced by the tracking information, the order was shipped via [redacted] Ground on Aug [redacted] tracking number: [redacted] as selected by [redacted] At no time was the delivery method changedOn Aug [redacted] attempted to deliver the package, but the customer was not available to receive the deliveryWe apologized for the inconvenience and offered a discount towards the shipping as a courtesyThe customer declinedSince then he has been harassing our employees and sending threatening e-mails along with a list of demandsIn addition, he has proceeded to harass [redacted] as detailed in the attached e-mail from the [redacted] Customer Service TeamThe order has been cancelled and a request has been submitted to have the package returned to sender [redacted] has informed us that the customer has made repeated attempts to have the package re-routed back to his residenceA full refund will be issued once the package is received by our warehouse [redacted] has been banned from ever using our service or purchasing our productsPlease see the attached documents Regards, Lillian
We were contacted by [redacted] on May [redacted] stating that the Custom Cushion Cover he received was made in the incorrect fabricHe stated that the fabric does not match his current coversWe reviewed his order and confirmed that the cover was made in the [redacted] fabricWe do not show any previous orders for this customer in the [redacted] fabricThe swatches that he received were sent last yearAs stated on our website, fabric dye lots do changeHe did not notify us that he was attempting to match another coverTherefore the order was fulfilled as receivedAs stated in our return policy, Custom Cushion Covers are not returnableAs a courtesy, we have offered the customer a discount on a replacement coverPlease see attached for relevant documentation.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Let's just stay with the facts; the pillows - as is evidenced by the photos sent - are smaller than advertised In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I will mail the new cover and samples to the slipcover shop in order for them to make a replacementI do not have the original cover that I was replacing because it was torn and I threw it away, however the one sample they had sent me is the exact material I needed so I will make sure they know which sample to useThank you! Sincerely, [redacted]
We recommend that you send us the two cushion covers you received along with the two fabric samples for inspectionCustom slipcovers are not refundableAs a courtesy, we will match the original cushion cover and make a replacement slipcoverYou can return the covers to the address listed below and include a copy of the invoice in the boxSlipcoverShop [redacted] Regards,SlipcoverShop
The customer placed an order via [redacted] on June ***They returned two Chair Slipcovers on June ***Production inspected the slipcovers and one of the covers was found to have been covered in stainsThere were some black stains on the cover along with white spots which appeared to be caused by bleach/cleaning productAccording to our Return Policy we only accept returns on slipcovers that are in original factory conditionWe sent the customer pictures of the condition in which we received the slipcoverThe pictures have been provided to you for reviewA refund was issued upon a mutual agreement for the second slipcover on July ***The customer has filed three credit card chargeback claims for this order which are currently in arbitration through [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have attached the packaging from the product I was sent and as you can see it has ties on the back There were no pictures on their site of any of these dining room chair covers without ties After reviewing other unresolved Revdex.com complaints I can see they have a pattern of misrepresenting themselves and digging in on customer complaints The pictures they have shown you had nothing to do with the covers I purchased The package they came in is the picture that was on their site The actual product in the package does not have ties Their advertising is misleading and they do not want to take responsibility for their misrepresentation I will dispute the charge with the credit card company if they do not take responsibility for the shipping In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello,Thanks for getting back to me. The slipcover was sent back in the original condition. I tried explaining this to the company but they insisted it was covered in stains. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
The item was not returned in its original conditionWe do not accept used, stained or soiled items for a return or refundWe have provided both Revdex.com and the customer with images that clearly show the stainsWe have nothing else to offer and consider this case closed.Sincerely,Lillian
The replacement Pillow Cover was sent as a courtesy in order to appease the customerIt was not a confirmation of culpability on our partThe replacement was sent with the condition that the previous Pillow Cover would be returnedThis was mutually agreed upon by both partiesHowever, [redacted] decided that he would keep both covers without notifying us once the replacement was receivedWe attempted to contact him for weeks after sending a pre-paid return label for the return of the Pillow CoverHe refused to reply to our attempts to contact himIt was not until months later on October [redacted] that he finally repliedThis was after we were forced to threaten legal actionIn no instance during the months in which we attempted to contact him, did he ever state that the replacement cover he received was also "incorrect"Once he was faced with the threat of legal action did he now attempt to claim that the replacement cover was also wrongIt is unacceptable for a customer to keep a product they have not paid forWe stand behind our products and reiterate that the correct product was shipped as orderedWe expect the original pillow cover to be returned to usNo refund will be issued for used items that have passed our allowable return time Thank you,Lillian
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ although a refund was issued the matter was never addressedThe matter being why didnt [redacted] leave a note and also why would [redacted] think I am a business rather than a residential addressThey might consider that a [redacted] problem but they ate basically denying what jessica herself told me at the same time st [redacted] the corp sales person refuses to even acknowlege her staffs admitting [redacted] wrong doing, other wise this certainly was not the first time [redacted] deliver something to my homeI have lived here for the past years, so clearly [redacted] knows my name and my home address to be a residential address and not an address of the business The notion that this company thinks that people are stupid and that they will not investigate is absolutely absurd and the notion that they love using the phrase I banned to use their services is ridiculously crazy, narcissistic and absurd There are hundreds of more professional companies just in the bay area that I will gladly support They are businesses made of intregrity professionalism and above all honesty It doesn't take a genius to figure out why they rushed in getting the package back to their own warehouse versus coming to my houseThe dishonest company needs $otherwise the ll go broke If all of the ladys who were envolved in this matter put their brains together, I doubt that they would conclude the truth Clearly the item suppose to be custom made was not and clearly the label made for the package was not done appropriately for my address I say this with confidence , for if it was anything else they would share thar information with me They forbid [redacted] to even share any information with me Why is that If they had done everything correctly what is the secret then......IRONICALLY DUE THIS MESS MY PROJECT A SMALL DELAY IN GETTING DONEFOR THAT I DEMAND AN APOLOGY LETTER FROM THE NEVER ON DUTY MANAGER SO CALLED MANAGER MANAGING MISTAKES LILIAN TO BE ADDRESSED TO ME SHE CAN CONTINUE VAS-ELATING HER EGO AS THE NACISSIST THAT SHE HAS PROVEN TO BE AND STICK TO HER commandments of though shall never buy from us BUT SHE STILL NEED TO WRITE THAT APOLOGY LETTER AT LEAST ADDRESSING WHY HER STORY CHSNGED SONMANY TIMES....REGARDLESS WILL FILE AND OPEN A CASE AT SMALL CLAIMS COURT HERE IN SAN FRANCISCO.....AGAIN THE EGO IS SCREAMING AT ME THAT THE CASE IS CLOSEDFAR BE IT ....YOU LILIAN NEED TO ADDRESS WHAT HAPPENED....AND apologize for IT, FOR AS I TOLD JESSICA THE LORD HAS BLESSED ME FINANCIALLY SO NONE OF MY CHECKS WOUKD HAVE BOUNCED HAD THEY STOLLEN THE $as they stole away tne misterious custom made cover) so the money is not my issue it has never been Read through every email I have written , their dishonesty and secrecy has been the motivating factor for my rejections The public needs to know that this is an unkosher business practicing theft and dishonesty......and ironically as a suggestion of a coupon on the first day to jessica I was told I am embezzling money from them......I didnt say this but I wanted to say ....hey stupid this was a suggestion so you d have me return again and remain your customer.....but I would have confused them further for they clearly are clueless of the definition customer retention So I have my $63.10....I would have rather have had my cover but clearly it was not the correct one and I repeat this case is not closed and I REJECT THIS NOTION THAT MISS LILIAN IS IN CHARGE OF CALLING IT CLOSED OR NOT....I GATHER I WILL THE UNPLEASANT RENDEZ VOUZ WITH MISS LILIAN SOMETIME SOON IN A SMAL CLAIM'S COURT HEARING.....I CALL THE SHOT SINCE INITIATED YOUR BAD BUSINESS BEHAVIOR] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] placed an order for Custom Pillow Covers on July ***We received an e-mail from [redacted] *** on July [redacted] stating that she was not satisfied with the fabric and size of the coversWe reviewed the pictures and the orderBased on this information production was able to verify that that the Custom Pillow Covers were made correctly based on the dimensions provided on the orderWe offer free samples of all of our fabrics, so the customer can see the fabric quality prior to purchaseLinks to free fabric samples are available on all of our product detail pagesAs stated in our return policy, custom slipcovers are made to order and are not returnable for a refund or exchange [redacted] agreed to our terms and conditions at the time she placed the orderAs a courtesy, we have offered [redacted] a discount on replacement Custom Pillow Covers in a different fabricPlease refer to the attachments for further informationThank You,SlipcoverShop
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:My daughter ordered samples from this company two months ago, In those samples there is one marked DUNBAR BUCKWHEATit is clearly markedI took that sample and ordered my cover from that sample, because it is EXACTLY like my original covers, which were ordered from Slipcovershop.comIt is not the same fabricNow I receive samples from them last week that has a sample marked [redacted] which is NOTHING like the sample they labeled as [redacted] last monthSo either they marked the wrong sample last month, or they marked the wrong sample this week, because there is no possible way both samples are the same material!! Either way, I ordered from their sample and it is not the same materialThey need to be held accountable for the names they put on the samples because people are trusting themI trusted them, and this is what it got meI have also filed a complaint with my credit card company so they will recover my money if no one else doesI am willing to make a video showing the two samples, clearly being different, yet clearly marked the sameIf the first sample is not Dunbar Buckwheat, then I need to know what it is so I can get a cover to match it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We offer two styles of Dining Chair Slipcovers Non-Stretch Slipcovers and Stretch SlipcoversEach style is described in detail on our websiteThe images that were provided are the exact same information that was available for review prior to placing the orderWe pride ourselves in offering a high level of business practices as demonstrated by our A ratingAs a company we have fulfilled the responsibility of providing the accurate product details for the customer to make an informed purchaseWe value our customers and as a courtesy, we will provide a pre-paid postage label via e-mail Thank you,SlipcoverShop
As evidenced by the tracking information, the order was shipped via [redacted] Ground on Aug [redacted] tracking number: [redacted] as selected by [redacted] At no time was the delivery method changedOn Aug [redacted] attempted to deliver the package, but the customer was not available to receive the deliveryWe apologized for the inconvenience and offered a discount towards the shipping as a courtesyThe customer declinedSince then he has been harassing our employees and sending threatening e-mails along with a list of demandsIn addition, he has proceeded to harass [redacted] as detailed in the attached e-mail from the [redacted] Customer Service TeamThe order has been cancelled and a request has been submitted to have the package returned to sender [redacted] has informed us that the customer has made repeated attempts to have the package re-routed back to his residenceA full refund will be issued once the package is received by our warehouse [redacted] has been banned from ever using our service or purchasing our productsPlease see the attached documents Regards, Lillian
We were contacted by [redacted] on May [redacted] stating that the Custom Cushion Cover he received was made in the incorrect fabricHe stated that the fabric does not match his current coversWe reviewed his order and confirmed that the cover was made in the [redacted] fabricWe do not show any previous orders for this customer in the [redacted] fabricThe swatches that he received were sent last yearAs stated on our website, fabric dye lots do changeHe did not notify us that he was attempting to match another coverTherefore the order was fulfilled as receivedAs stated in our return policy, Custom Cushion Covers are not returnableAs a courtesy, we have offered the customer a discount on a replacement coverPlease see attached for relevant documentation.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Let's just stay with the facts; the pillows - as is evidenced by the photos sent - are smaller than advertised In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I will mail the new cover and samples to the slipcover shop in order for them to make a replacementI do not have the original cover that I was replacing because it was torn and I threw it away, however the one sample they had sent me is the exact material I needed so I will make sure they know which sample to useThank you! Sincerely, [redacted]
We recommend that you send us the two cushion covers you received along with the two fabric samples for inspectionCustom slipcovers are not refundableAs a courtesy, we will match the original cushion cover and make a replacement slipcoverYou can return the covers to the address listed below and include a copy of the invoice in the boxSlipcoverShop [redacted] Regards,SlipcoverShop
The customer placed an order via [redacted] on June ***They returned two Chair Slipcovers on June ***Production inspected the slipcovers and one of the covers was found to have been covered in stainsThere were some black stains on the cover along with white spots which appeared to be caused by bleach/cleaning productAccording to our Return Policy we only accept returns on slipcovers that are in original factory conditionWe sent the customer pictures of the condition in which we received the slipcoverThe pictures have been provided to you for reviewA refund was issued upon a mutual agreement for the second slipcover on July ***The customer has filed three credit card chargeback claims for this order which are currently in arbitration through [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have attached the packaging from the product I was sent and as you can see it has ties on the back There were no pictures on their site of any of these dining room chair covers without ties After reviewing other unresolved Revdex.com complaints I can see they have a pattern of misrepresenting themselves and digging in on customer complaints The pictures they have shown you had nothing to do with the covers I purchased The package they came in is the picture that was on their site The actual product in the package does not have ties Their advertising is misleading and they do not want to take responsibility for their misrepresentation I will dispute the charge with the credit card company if they do not take responsibility for the shipping In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello,Thanks for getting back to me. The slipcover was sent back in the original condition. I tried explaining this to the company but they insisted it was covered in stains. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
The item was not returned in its original conditionWe do not accept used, stained or soiled items for a return or refundWe have provided both Revdex.com and the customer with images that clearly show the stainsWe have nothing else to offer and consider this case closed.Sincerely,Lillian