CityParking Inc.

The parking lot in question is located at *** *** *** **There is clear signage conforming to city ordinances requiring that we state the towing operator and phone number for retrieving a vehicleRules state that unauthorized vehicles parking on private property are subject to towThis is not
our policy, it is the City of Richmond'sHowever, we do not normally respond to towing vehicles without warning or citationIn this instance, the person parked their vehicle without issuing paymentIt should be noted that there is a pay station on the lot that accepts cash and credit cardsThe customer did not attempt to pay via the pay stationWe were also not contacted that the pay by phone service was displaying inaccurate informationI cannot verify whether or not this was the caseAttempting to use the application earlier today, it worked properly. it is incorrect that we towed the vehicle after only one citationWe have cited the vehicle three times for failing to pay the daily rateThere was no attempt by the customer to appeal or pay the citations before the order was given to towI have personally spoken with the customer over questions about our parking wait listShe has displayed a belligerent attitude to myself as well as my employeesI am not surprised that she has decided to issue a Revdex.com complaintHowever, if we did not enforce rules, then the 70+ monthly parking customers that pay to use the parking lot would receive no assurance that they have a place to park their car when coming to their workplaces or homesI regret that this customer does not agree with our approach to managing the lotHowever, I cannot agree to a refund when the customer blatantly ignored the instructions for using the lot

*** ***,
Thank you for taking the time to reach out to us regarding your experience with CityParkingThe location that you received the ticket is monthly permit only during weekdaysWe only allow evening and weekend parking at this locationIn any case, the citation will be
voidedIt is not our intention for our signage to be confusing or misleading in anywayThe rules for parking in those lots have differing rules to accommodate various customer contractsWe try to make it clear as possible, but I can fully understand the mixupFinally, I apologize that you felt that the Revdex.com was the last resort in having your point of view heard on the parking citationThe online appeals process is meant to act as a timesaver for the customerThe issue should not have taken up more of your valuable time than necessary.
Please let me know if you have additional questions or concerns.
Regards,
*** ***, President
CityParking Inc

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

The parking lot in question is located at [redacted]. There is clear signage conforming to city ordinances requiring that we state the towing operator and phone number for retrieving a vehicle. Rules state that unauthorized vehicles parking on private property are subject to tow. This is...

not our policy, it is the City of Richmond's. However, we do not normally respond to towing vehicles without warning or citation. In this instance, the person parked their vehicle without issuing payment. It should be noted that there is a pay station on the lot that accepts cash and credit cards. The customer did not attempt to pay via the pay station. We were also not contacted that the pay by phone service was displaying inaccurate information. I cannot verify whether or not this was the case. Attempting to use the application earlier today, it worked properly. it is incorrect that we towed the vehicle after only one citation. We have cited the vehicle three times for failing to pay the daily rate. There was no attempt by the customer to appeal or pay the citations before the order was given to tow. I have personally spoken with the customer over questions about our parking wait list. She has displayed a belligerent attitude to myself as well as my employees. I am not surprised that she has decided to issue a Revdex.com complaint. However, if we did not enforce rules, then the 70+ monthly parking customers that pay to use the parking lot would receive no assurance that they have a place to park their car when coming to their workplaces or homes. I regret that this customer does not agree with our approach to managing the lot. However, I cannot agree to a refund when the customer blatantly ignored the instructions for using the lot.

I received a citation from this company on Sunday, November 23, 2014. The citation noted that $9 instead of $13 could be paid if the citation was paid by November 30, 2014.
On November 30, 2014, I went to their online pay site ([redacted]) to pay my fine and it charged me $13 - not $9. Four dollars is not a lot of money, but I do expect a company to adhere to a policy they created.

Review: I got a parking ticket from this private parking lot company on 3/25/14. This parking lot has an honor box ($4 fee) which I paid. When I got back to my car I had a $20 ticket on my car (Ticket # [redacted]). When I called the company, they told me that I got the ticket because I also needed a permit in addition to paying the $4 honor box to park in the lot, but they suggested that I appeal the ticket online. I appealed the ticket online, and it was denied. In the denial, they stated that there is a "3 foot sign" stating that a permit is required. However, when I drove back to the parking lot to further investigate, this sign is facing Canal Street, but I entered the parking lot from 5th street where there is no sign. So indeed, I never did see a sign. Furthermore, I have never been to an honor box lot that also requires a permit, so there is no reason that I would just assume that I would need to additionally have a permit. Please help me resolve this matter.Desired Settlement: Accept my appeal of the parking ticket and waive the fine

Business

Response:

[redacted],

Thank you for taking the time to reach out to us regarding your experience with CityParking. The location that you received the ticket is monthly permit only during weekdays. We only allow evening and weekend parking at this location. In any case, the citation will be voided. It is not our intention for our signage to be confusing or misleading in anyway. The rules for parking in those lots have differing rules to accommodate various customer contracts. We try to make it clear as possible, but I can fully understand the mixup. Finally, I apologize that you felt that the Revdex.com was the last resort in having your point of view heard on the parking citation. The online appeals process is meant to act as a timesaver for the customer. The issue should not have taken up more of your valuable time than necessary.

Please let me know if you have additional questions or concerns.

Regards,

[redacted], President

CityParking Inc.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

I received a citation from this company on Sunday, November 23, 2014. The citation noted that $9 instead of $13 could be paid if the citation was paid by November 30, 2014.
On November 30, 2014, I went to their online pay site ([redacted]) to pay my fine and it charged me $13 - not $9. Four dollars is not a lot of money, but I do expect a company to adhere to a policy they created.

Review: I park in CityParking's parking zone 518 Monday through Thursday as I work in the building the lot is adjacent to. Last week I received a parking ticket on October 16th because I forgot to pay for parking when I arrived at work because their app does not allow you to start paying until 10:00am so I couldn't do it when I arrived. I had not yet paid the parking ticket. Yesterday, I received a parking ticket because they ticketed before the parking app allows you to pay the daily rate (at 10:00am). I paid for parking right at 10:00am. When I went out to my car later I saw I had a ticket. I contacted CityParking yesterday and they said they would remove the violation.

Today, when I went outside at lunchtime my car was not there. CityParking informed me that I had 3 unpaid parking tickets and they towed my car. I asked them for a copy of their towing policy. They informed me that they DO NOT HAVE ONE. And they said they towed my car because I have 3 unpaid parking tickets. In reality I only have 1 - 1 they failed to actually remove it turns out, and 1 was issued today before the tow truck arrived leaving me no chance to pay it. The sign in the lot says that failure to pay will result in a ticket or boot. It says nothing about towing.

It is bad business to target someone's car and tow it after 1 unpaid parking ticket. It is also bad business to not have a towing policy as a company that solely exists to operate private parking lots.Desired Settlement: I would like CityParking to reimburse me for my towing expenses. I also believe they need to create a towing policy and have it clearly posted on their website. Finally, they need to fix the sign in their lot so that it says towing is a consequence of not paying for parking, not just a parking ticket or boot.

Business

Response:

The parking lot in question is located at [redacted]. There is clear signage conforming to city ordinances requiring that we state the towing operator and phone number for retrieving a vehicle. Rules state that unauthorized vehicles parking on private property are subject to tow. This is not our policy, it is the City of Richmond's. However, we do not normally respond to towing vehicles without warning or citation. In this instance, the person parked their vehicle without issuing payment. It should be noted that there is a pay station on the lot that accepts cash and credit cards. The customer did not attempt to pay via the pay station. We were also not contacted that the pay by phone service was displaying inaccurate information. I cannot verify whether or not this was the case. Attempting to use the application earlier today, it worked properly. it is incorrect that we towed the vehicle after only one citation. We have cited the vehicle three times for failing to pay the daily rate. There was no attempt by the customer to appeal or pay the citations before the order was given to tow. I have personally spoken with the customer over questions about our parking wait list. She has displayed a belligerent attitude to myself as well as my employees. I am not surprised that she has decided to issue a Revdex.com complaint. However, if we did not enforce rules, then the 70+ monthly parking customers that pay to use the parking lot would receive no assurance that they have a place to park their car when coming to their workplaces or homes. I regret that this customer does not agree with our approach to managing the lot. However, I cannot agree to a refund when the customer blatantly ignored the instructions for using the lot.