CitySights NY

DON’T WASTE YOUR MONEY ! ATROCIOUS!
Booked online a day before intended departure to Woodbury outlet.
Never received confirmation by email so was unable to claim ticket at the bus station..
Called , on hold for more than 40 min. Filled out online contact form. No reply.
Had to buy another ticket at the bus station. Next day called again, was told they don’t give refunds and advised to fill out another online contact form. Have done this 3 times now in 1 week. Only received confirmation of receipt of complaint: “we’ll get back to you within 24-48 hours”.
Will crucify them in SOCIAL MEDIA.

Good Afternoon [redacted] r, As I have stated in previous correspondence if a guest is requesting a refund our policy require that they turn in the ticketsIn this case the tickets were collected because the guest indicated that she wanted to request a refundThis was not a guarantee that a refund would be granted Our customer service representative nor our visitors center representatives can promise refundsThey are only able to provide instructions on how to make the request Thank you [redacted] * [redacted] *** [redacted] ** [redacted]

Good Afternoon [redacted] ***,Thank you for contacting us with our mutual guest [redacted] concernsWe apologize that [redacted] has received service that prompted a complaintWe have reviewed [redacted] ***'s complaint and the information he provided concerning our street agent providing misinformation has been sent to our CitySightseeing [redacted] to addressWe have processed a partial refund for [redacted] in the amount of $dollars for the cruise tour he did not attendWe are unable to offer [redacted] a full refund as he stated he was promisedNone of our customer service representatives are able to promise a refundOur tickets are non-refundable and [redacted] did take the tours.We received the cruise tickets back from [redacted] and have refunded him for those tickets as a good will offering based on his account of what happenedWe consider [redacted] a valued customer and once again apologize for any inconvenience that he and his party has experienced.Thank you [redacted] * [redacted]

At this time, I have been contacted directly by CitySights NY regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I sent my complaint to the company headquarters in the UK and I was contacted by Hannah T [redacted] soon thereafter (on August ***)Her emailed said that she had forwarded my complaint to their operator for investigation and that she would get in contact with me again when she had more detailsHowever, it's been more than weeks since that email and I have not heard from them againThank you for your assistance in this matter.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon *** *** ***,
This letter is in response to the complaint filed by *** *** *** ID # ***. We have reviewed *** ***’s caseWe at City Sights NY would like to thank *** *** for bringing her concerns to our
attention
We would like to apologize for any inconvenience *** *** and her family may have experienced with regards to the City Sights NY tours We understand that *** *** was not satisfied with the wait time that she experienced while touring with usWe apologize for this inconvenienced
We responded to *** *** explaining that because of the popularity of our tours there are times when we will experience higher volumes of usage than other times for our toursWe do plan ahead for these occasionsUnfortunately these occasions may cause our wait times to be longer than normal*** *** did mention that she attended our tours during the Thanksgiving Holiday season
Based on the information received we are unable to offer a refund on any unused portion of her tourOur services did run and was available to be used We would like to compensate *** *** in some way for her experiencedWe would like to offer *** *** a voucher to try our tours againThe voucher would be good for up to one year from the date of issuance
We consider *** *** a most valued customer and hope that she can appreciate our position in this matter
Thank you
*** ***
*** *** * ***
*** ***
*** *** *** *** **
*** *** ***
** *** *** *** *
** ***

Good Afternoon *** ***,Thank you for sending *** ***'s concernsI am providing a overview of what *** *** purchased*** *** purchased the CitySightseeing Glimpse package, it includes the Empire State building, Statute of Liberty, Downtown Loop, and the Downtown walking tour.*** *** paid $dollars for each tour, that was a total of three personsHe purchased the package which afforded him a discount for the attractions*** *** is quoting prices for full fare tickets, as you can see what *** *** received would have cost far more if purchased individuallyOur downtown loop alone is normally $dollars.Once again we refunded *** *** according to the items he returned, which was the cruise.Thank you*** *** *** * *** *** ***
***
*** *** *** ** *** *** ***
**
*** *** *** * ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you ***, but this is the first time I'm hearing of a Walking tourI was only given sets of tickets - Bus tours, Empire State Building, and Statue of Liberty boat cruiseIf there are no tickets for the walking tour, how does your team keep track of who's on the walking tour? This seems to be a new item that has come out of nowhere.My question is still not answered - what is the breakdown of pricing for the items? The breakdown given to me by your vendor was $each for Empire State Building, $for the tickets in question, and $for the hop-on-hop-offIt sounds like your vendor was advertising, and if there was a walking tour involved, your vendor didn't know his own product
I am shocked that you're telling me the boat cruise is $- are they that cheap?As I clearly mentioned before, the Empire State Building's website has a price of $per person, which would be appropriate for your packageBecause of the advertisements, we ended up paying an extra $to purchase tickets to go to the Liberty IslandYour package actually cost us a lot more than we would have paid had we not been scammed.I realize you are being very unreasonable and are now advertising a service that wasn't previously indicatedI will be submitting a complaint to the Department of Consumers Affairs on MondayAfter many many phone calls, it took you almost months to refund $to meThe refund was only executed after I submitted a complaint to Revdex.comI know you will not resolve this quickly, so I am quite ready for a prolonged argument.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for your response, however I am very disappointed that it took the company almost months to resolve my complaintAdditionally, I am curious to know what a complaint to the street *** would accomplish.Most importantly, I have returned ticketsI paid $for the package for people to go to the top of Empire State Building, the hop-on-hop-off buses, and the trip to the Statue of LibertyI was clearly told that the Empire State Building was $each for tickets (total of $90), hop-on-hop-offs were $each ($30), and the trip to Liberty Island was $each ($90)The tickets are each valued at $30, so I expect a refund of $Please confirm.Regards,- ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So what [redacted] is stating is that we were told a lie, and wasted our time going back to the main office?!  Not to mention, I pursued this with my credit card company who then gave our money back to the company based on their false claims that we had not followed the appropriate protocol.  Their lies have cost us $200.00, AND our time.  Obviously, there is nothing that consumers can do to protect themselves from shady businesses such as City Sights NY!!  We common individuals have no defense from getting ripped-off!  VERY OFFENSIVE AND INSULTING!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning,I am responding to the complaint filed by [redacted] ID # [redacted]. We have reviewed [redacted]’s case. We at City Sights NY would like to thank [redacted] for bringing her concerns to our attention. We would like to apologize for any inconvenience [redacted]...

[redacted] may have experienced with regards to the City Sights tour and hope she chooses City Sights NY for her next sightseeing experience. We have processed a refund for [redacted] and sent her an email informing her that it was done.We consider this matter resolved at this time. Thank you [redacted]

This company gives New York tourist false advertisements regarding tour prices and bus schedule . To top it off they have poor customer service and just give you the wrong information and once you buy the ticket you realize you pay too much money for such poor service .I was discriminated by an [redacted] sales person stating Hispanics ask too many questions and to just shut up and get in the bus . The man refused to give me his name and kicked me off the bus just because I asked him for a bus schedule.

Good Afternoon [redacted]r,
As I have stated in previous correspondence if a guest is requesting a refund our policy require that they turn in the tickets. In this case the tickets were collected because the guest indicated that she wanted to request a refund. This was not a guarantee that a refund would be granted.
Our customer service representative nor our visitors center representatives can promise refunds. They are only able to provide instructions on how to make the request.
 Thank you
[redacted]
[redacted] [redacted]
[redacted] [redacted]
** [redacted] [redacted]

Good Afternoon [redacted],Thank you for contacting us with our mutual guest [redacted] concerns. We apologize that [redacted] has received service that prompted a complaint. We have reviewed [redacted]'s complaint and the information he provided concerning our street agent providing...

misinformation has been sent to our CitySightseeing [redacted] to address. We have processed a partial refund for [redacted] in the amount of $30.00 dollars for the cruise tour he did not attend. We are unable to offer [redacted] a full refund as he stated he was promised. None of our customer service representatives are able to promise a refund. Our tickets are non-refundable and [redacted] did take the tours.We received the cruise tickets back from [redacted] and have refunded him for those tickets as a good will offering based on his account of what happened. We consider [redacted] a valued customer and once again apologize for any inconvenience that he and his party has experienced.Thank you[redacted]
[redacted]
[redacted]
[redacted]

Good Afternoon [redacted],We thank you for bringing [redacted] concerns to our attention. We apologize for any inconvenience that [redacted] has experienced while touring with us. We have reviewed [redacted] complaint and find that [redacted] was asked by [redacted]...

[redacted] to return to us her original tickets as per our policy for any refund request and consideration. [redacted] was unable to provide us with those tickets.We have found on the day of the tour we did run our tours with some route changes. Based on this information we are unable to offer [redacted] a refund, however as a good faith offering we would be happy to provide [redacted] with a complimentary voucher to try our tours again. The voucher would be valid for up to one year from the date of issuance.Thank you for bringing this matter to our attention.[redacted]
[redacted]
[redacted]
[redacted]

At this time, I have been contacted...

directly by CitySights NY regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here] I sent my complaint to the company headquarters in the UK and I was  contacted by Hannah T[redacted] soon thereafter (on August [redacted]). Her emailed said that she had forwarded my complaint to their operator for investigation and that she would get in contact with me again when she had more details. However, it's been more than 3 weeks since that email and I have not heard from them again. Thank you for your assistance in this matter.Sincerely,[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning [redacted],
In response to [redacted] rebuttal. Our agents that took the call are not able to approve a refund. They are only able to inform the guest that for any refund consideration to be made the guest must return their tickets. This is our policy. We have offered the guest a voucher as a courtesy and as a good faith offering because they were not satisfied with their experience.
We can note the guest file that the voucher was offered and they may contact us when they find that they are returning to our city. We are unable to offer a refund for the service.
Thank you
[redacted]

Review: My husband, 2 children and I traveled to New York City for Thanksgiving week vacation. We purchased 4 tickets for a hop-on/hop-off bus service throughout the city. We were told the buses would run every 15-20 minutes by the sales person in Times Square. We waited 30 minutes to catch the initial bus which we took to Ground Zero. After our visit to Ground Zero, we waited for the next bus at [redacted]. We waited over 20 minutes for the first bus to pass by (around 3pm), but when we tried to board, we were told it was too full to take us. We waited for another bus which arrived at 4:20 and were turned away, again, because it was too full to take 4 people. We waited a while longer, but when no other bus seemed to be coming by, I called the head quarters of City SIghts NY and told them our issue of being turned away by two buses over the past hour and a half. The woman on the phone told me that we could refund our tickets if we came in to the office back at Times Square. Since it was getting dark, we opted to go to the subway to get back to their headquarters at Madame Tussaud's. Once we finally got there (6:10pm!), we received a form from the woman at the front desk which we completed, and handed her back all four of our tickets. She made copies of the form, all of our returned tickets and our initial charge receipt. We left. I placed a charge dispute with my credit card to ensure the refund would be processed. I received an email back from a "[redacted]" at City SIghts NY who told me they would not give me a refund because they had a disclaimer about traffic delays. I replied back to him that it was not the delays, it was the fact that we were denied entrance on to buses because they had no room, and suggested to him that they do not sell tickets to so many people if they do not have the quantity of buses to handle the volume of potential passengers. Then, they told my credit card company that they never received any complaint from us and had no evidence of returned tickets. I gave my credit card company copies of all that I had, the copies that the City Sights NY receptionist had given me. That is all that they gave me as proof of return, and yet they now will not accept that as valid proof of return of the tickets. My credit card company cannot get my money back from them at this point (I have even re-disputed my claim), because CIty SIghts NY is LYING about our having returned the tickets. AND, because we returned our tickets the day we purchased them, (we paid for 2 days of bus service) we were not able to use it the next day. They essentially stole from us, and refuse to give us our money back. I would even be satisfied to get a 50% refund for the day we didn't use, and pay for the one day (hours) we did ride their bus.Desired Settlement: I would like at least a 50% refund on our tickets, the portion that we were unable to use since we returned our tickets the first day.

Business

Response:

Good Afternoon [redacted],

This letter is in response to the complaint filed by [redacted] ID # [redacted]. We have reviewed [redacted]’s case. We at City Sights NY would like to thank [redacted] for bringing her concerns to our attention.

We would like to apologize for any inconvenience [redacted] and her family may have experienced with regards to the City Sights NY tours. We understand that [redacted] was not satisfied with the wait time that she experienced while touring with us. We apologize for this inconvenienced.

We responded to [redacted] explaining that because of the popularity of our tours there are times when we will experience higher volumes of usage than other times for our tours. We do plan ahead for these occasions. Unfortunately these occasions may cause our wait times to be longer than normal. [redacted] did mention that she attended our tours during the Thanksgiving Holiday season.

Based on the information received we are unable to offer a refund on any unused portion of her tour. Our services did run and was available to be used. We would like to compensate [redacted] in some way for her experienced. We would like to offer [redacted] a voucher to try our tours again. The voucher would be good for up to one year from the date of issuance.

We consider [redacted] a most valued customer and hope that she can appreciate our position in this matter.

Thank you

Business

Response:

Good Morning [redacted],

In response to [redacted] rebuttal. Our agents that took the call are not able to approve a refund. They are only able to inform the guest that for any refund consideration to be made the guest must return their tickets. This is our policy. We have offered the guest a voucher as a courtesy and as a good faith offering because they were not satisfied with their experience.

We can note the guest file that the voucher was offered and they may contact us when they find that they are returning to our city. We are unable to offer a refund for the service.

Thank you

Business

Response:

Good Afternoon [redacted]r,

As I have stated in previous correspondence if a guest is requesting a refund our policy require that they turn in the tickets. In this case the tickets were collected because the guest indicated that she wanted to request a refund. This was not a guarantee that a refund would be granted.

Our customer service representative nor our visitors center representatives can promise refunds. They are only able to provide instructions on how to make the request.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So what [redacted] is stating is that we were told a lie, and wasted our time going back to the main office?! Not to mention, I pursued this with my credit card company who then gave our money back to the company based on their false claims that we had not followed the appropriate protocol. Their lies have cost us $200.00, AND our time. Obviously, there is nothing that consumers can do to protect themselves from shady businesses such as City Sights NY!! We common individuals have no defense from getting ripped-off! VERY OFFENSIVE AND INSULTING!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My family and I were in NYC on a bus trip. As we got off of our bus we were approached by city sights salesman offering a hop on hop off tour of the city. They said we could get on and off all over the city throughout the day and have the trip narrated to see the sights. We thought it sounded nice from what we could understand from the broken English of the salesman but informed them we had specific shopping we were there to do. We said no but they said we should buy the tour now 1130 am and ride when we were ready that we could just hop on and off after our shopping. We bought 2 adult and 1 child tickets totaling $137. We did our shopping and returned after getting lost and caught in rain to the city sights bus at 4pm to take our tour. We had to be back to our bus on [redacted] by 6:15. We got on the city sights bus and told them when we needed to be back by hey said the tour would take at least 2 1/2 hours, which we were not told when we bought the tickets. We asked which stop we should hop off at to return to the beginning to at least do some of the tour. The tour guide informed us that the salespeople always fail to tell buyers that you can't get back to where you started without doing the entire tour. We were shocked and tricked and got off the bus at the next stop. Not only did we pay and not get to take the tour we were lied to that we could get off and go back from wherever we were. We never received the tour. We went to city sights office for a refund but they said we had to file a complaint which had to be reviewed and then their complaint department would determine if we were entitled to a refund. They said they had 10 business days to hear from them. I called three times and emailed the company specifically [redacted] without response. Only told they didn't receive the documentation or determination yet and it may take 15 business days. I have our receipt and complaint form and want my money back.Desired Settlement: $137 refund

Consumer

Response:

At this time, I have not been contacted by City Sights NY regarding complaint ID [redacted].

Sincerely,

Review: I was in NY with my wife and my cousin visiting from INDIA when one of the many sales representative approached us and offered different packages. We specifically asked for a package that'd allow us to go to the Liberty Island and visit the Statue of Liberty close up. We clearly told him that we want to get off on Liberty Island. He presented many packages and finally he offered a boat cruise that would stop at the island, let us get out, and we can take the boat back to the mainland whenever we were ready. The package that we purchased included hop-on, hop off buses, and we were told to board the Red buses only. We waited hours for the "Red bus" - I think they were marked as "CitySights NY". At the end of the day when we were about to return, we found out that we could've boarded any of the hundreds of hop-on-hop-off buses, and we wasted a lot of time and money in cabs for no reason.

When we got to the location for the Boat cruise to the Island - we were very disappointed. We were told that the boat cruise would just circle the Liberty Island and bring us right back. We called the main office and we were told we'd be given a full refund immediately. I did not see the refund the same day. I called back a week later, and they said that I have to send the tickets back - I was not informed of this while I was IN NEW YORK!

I sent the tickets back soon after but its been more than 4 months. It takes hours to get to the complaint department, and my complaint is still "pending". The company's agent lied to us about the boat cruise, and he did not tell us that we could board any of the hop on hop off buses.Desired Settlement: I'm very disappointed in the service. I expect a full refund from the company. I have kept a copy of the letter that was sent as well as a photocopy of the original recipt in case I have to take the company to Department of Consumer Affairs.

Business

Response:

Good Afternoon [redacted],Thank you for contacting us with our mutual guest [redacted] concerns. We apologize that [redacted] has received service that prompted a complaint. We have reviewed [redacted]'s complaint and the information he provided concerning our street agent providing misinformation has been sent to our CitySightseeing [redacted] to address. We have processed a partial refund for [redacted] in the amount of $30.00 dollars for the cruise tour he did not attend. We are unable to offer [redacted] a full refund as he stated he was promised. None of our customer service representatives are able to promise a refund. Our tickets are non-refundable and [redacted] did take the tours.We received the cruise tickets back from [redacted] and have refunded him for those tickets as a good will offering based on his account of what happened. We consider [redacted] a valued customer and once again apologize for any inconvenience that he and his party has experienced.Thank you[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for your response, however I am very disappointed that it took the company almost 6 months to resolve my complaint. Additionally, I am curious to know what a complaint to the street [redacted] would accomplish.Most importantly, I have returned 3 tickets. I paid $210 for the package for 3 people to go to the top of Empire State Building, the hop-on-hop-off buses, and the trip to the Statue of Liberty. I was clearly told that the Empire State Building was $30 each for 3 tickets (total of $90), hop-on-hop-offs were $10 each ($30), and the trip to Liberty Island was $30 each ($90). The tickets are each valued at $30, so I expect a refund of $90. Please confirm.Regards,- [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon [redacted],Thank you for sending [redacted]'s concerns. I am providing a overview of what [redacted] purchased. [redacted] purchased the CitySightseeing Glimpse package, it includes the Empire State building, Statute of Liberty, Downtown Loop, and the Downtown walking tour.[redacted] paid $69.00 dollars for each tour, that was a total of three persons. He purchased the package which afforded him a discount for the attractions. [redacted] is quoting prices for full fare tickets, as you can see what [redacted] received would have cost far more if purchased individually. Our downtown loop alone is normally $49.00 dollars.Once again we refunded [redacted] according to the items he returned, which was the cruise.Thank you[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you [redacted], but this is the first time I'm hearing of a Walking tour. I was only given 3 sets of tickets - Bus tours, Empire State Building, and Statue of Liberty boat cruise. If there are no tickets for the walking tour, how does your team keep track of who's on the walking tour? This seems to be a new item that has come out of nowhere.My question is still not answered - what is the breakdown of pricing for the 3 items? The breakdown given to me by your vendor was $29 each for Empire State Building, $30 for the tickets in question, and $10 for the hop-on-hop-off. It sounds like your vendor was false advertising, and if there was a walking tour involved, your vendor didn't know his own product.

I am shocked that you're telling me the boat cruise is $10 - are they that cheap?As I clearly mentioned before, the Empire State Building's website has a price of $29 per person, which would be appropriate for your package. Because of the false advertisements, we ended up paying an extra $90 to purchase tickets to go to the Liberty Island. Your package actually cost us a lot more than we would have paid had we not been scammed.I realize you are being very unreasonable and are now advertising a service that wasn't previously indicated. I will be submitting a complaint to the Department of Consumers Affairs on Monday. After many many phone calls, it took you almost 6 months to refund $30 to me. The refund was only executed after I submitted a complaint to Revdex.com. I know you will not resolve this quickly, so I am quite ready for a prolonged argument.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My husband and I purchased a tour of New York city, which was to include 90 minute [redacted] around the Statue of Liberty, Uptown, and Downtown. The customer service was very poor, the tour guides were not knowledgeable about the stops and sites. They were rude and rushed. One of our tour guides [redacted] told my husband and I the wrong information about the Statue of Liberty tour, we got off the bus to find that we were at the wrong stop and he refused to let us back on the bus. We paid for a complete tour and due to the lack of organization of the tour we were only able to complete half of the tour and they refused to give us our money back.Desired Settlement: I would like to have City Sights acknowledge their bad business practices, and apologize to me and my husband. I would like a refund for the other half of the tour that we were unable to complete due to the lack of knowledge and organization of the guides and tours.

Business

Response:

Dear [redacted], (Mediator)

This letter is in response to the complaint filed by [redacted] ID # [redacted]. We have reviewed [redacted] case. We at CitySights NY would like to thank [redacted] for bringing her concerns to our attention.

We would like to apologize for any inconvenience [redacted] may have experienced with regards to the CitySights NY tour and hope she chooses CitySights for her next sightseeing experience.

We understand that [redacted] was not satisfied with the tour that she experienced. We apologize for this inconvenienced.

We are going to issue [redacted] a refund. We need to confirm that the address she has on file is accurate; the refund will be issued as a check. The address we have is:

[redacted]; I will wait for your response back.

We consider [redacted] a most valued customer and Once again apologize for the inconvenience.

Thank you

[redacted] ¦ [redacted]

T. ###-###-#### | F. ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved once I have received my refund as suggested by the company. I also would like to confirm at the company's request that my mailing address is [redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is in reference to complaint ID #[redacted] ; where City Sights NY said they would resolve my previous complaint by issuing us a check for a tour that they did not honor. We have yet to receive a check and/or a response from Sity Sights. We would like them to honor their word and send us a refund check in the amount of out tour.

Sincerely,

Business

Response:

This email is in response to the complaint filed by [redacted] ID # [redacted].

We apologize for the delay; a refund check # [redacted] has been mailed out to [redacted] on 1/**/14.

We would like to once again apologize for any inconvenience [redacted] may have experienced with regards to the CitySights NY tour and hope she chooses CitySights NY for her next sightseeing experience.

Thank you

T. [redacted] ext. [redacted] | F. [redacted]