Citywide Asphalt and Construction LLC

Dear Ms***,Please excuse the delayed response of compliant you submitted our firm 10-1-14; as we have just finished up a verydemanding production run for the fourth quarter.Please feel free to contact our firm if you have any questions in reference to our response of complaint.Customer Information: [redacted] ***6COMPLIANT INVOLVES : CONTRACT DISPUTECITYWIDE RESPONSE FACT SHEET:1) NON CONTRACT RESIDENTIAL MAINTENANCE PROJECT.2) CUSTOMER WAS PROVIDED WITH A VERBAL BALL PARK PHONE ESTIMATE BASED ON AVERGAGE MAINTENANCECOST FOR RESPECTIVE COMMUNITY$175.003) DRIVEWAY MAINTENCE REPAIR CREW SERVICE DATE 7/24/: PERFORMED EXTENSIVE CRACKFILLING ONDRIVEWAY AND TOPPED WITH COALTAR EMULSION MIXED WITH SILICA SAND PER OBC MEETING FEDERALSPECIFICATlON STANDARDS, SERVICE WORKSCOPE WAS PRE-APPROVED BY CUSTOMER PRIOR TO SERVICE CALLAS HOMEOWNERS AT WORK.4) QUALITY CONTROL PERSON INSPECTED JOB HOURS AFTER COMPLETION AND EXPLAINED TO ADULT SONLIVING AT ADDRESS ON SITE OF SERVICE WORK, THAT THE DRIVEWAY REQUIRED ABOVE AVERAGEMAINTENANCE OF WORK SCOPE REQUESTED AND THE BILLING WILL REFLECT EXTRA COST OFMATERIALS,LABORALONG WITH RECOMMENDATION OF REPLACEMENT.5) NUMEROUS CALLS MADE TO HOMEOWNER TO AFTER SERVICE DATE 7/24/TO EXPLAIN BILLING, HOWEVER,CALLS WERE UNANSWERED AND NO RETURN CALLS PER REQUEST.6) INVOICE MAILED 8/20/147) PAST DUE DAYS PRIOR TO RECEIPT OF PARTIAL PAYMENT $OF $BILLED.8) CONTACTED HOMEOWNER OF REMAINING BALANCE DUEHOMEOWNER STATED THEV WERE DIS SATISFIEDWITH WORKMANSHIP AND REFUSED TO PAY REMAINING BALANCE DUE, THEY WERE INFORMED UNPAIDINVOICES ARE FORWARED TO OUR COLLECTION AGENCY.9) HOMEOWNER THREATENED TO CALL Revdex.com AND INFORM OTHERS OF DISSATISFACTION WITH OUR SERVICES.10) AS OF 12/12/INVOICE IS STILL IN ARREARS PAST DUE DAYS FOR AMOUNT OF $125.00CITYWIDE RECOGNIZES CUSTOMER DISCONTENT WITH SERVICE MAINTENANCE AND STRONGLY RECOMMENDSRE PLACEMENT OF DRIVEWAYWE DECLINE CUSTOMER REQUEST FOR REFUNDUNPAID BALANCE OF SERVlCEINVOICE TO BE CHARGED OFF AS A BAD DEBTWITH NO FURTHER ACTION.Best RegardsCitywide Asphalt and Construction LLC [redacted] SrPresident

Dear Ms. [redacted],Please excuse the delayed response of compliant you submitted our firm 10-1-14; as we have just finished up a verydemanding production run for the fourth quarter.Please feel free to contact our firm if you have any questions in reference to our response of complaint.Customer...

Information:[redacted]6COMPLIANT INVOLVES : CONTRACT DISPUTECITYWIDE RESPONSE FACT SHEET:1) NON CONTRACT RESIDENTIAL MAINTENANCE PROJECT.2) CUSTOMER WAS PROVIDED WITH A VERBAL BALL PARK PHONE ESTIMATE BASED ON AVERGAGE MAINTENANCECOST FOR RESPECTIVE COMMUNITY. $175.003) DRIVEWAY MAINTENCE REPAIR CREW SERVICE DATE 7/24/14 : PERFORMED EXTENSIVE CRACKFILLING ONDRIVEWAY AND TOPPED WITH COALTAR EMULSION MIXED WITH SILICA SAND PER OBC MEETING FEDERALSPECIFICATlON STANDARDS, SERVICE WORKSCOPE WAS PRE-APPROVED BY CUSTOMER PRIOR TO SERVICE CALLAS HOMEOWNERS AT WORK.4) QUALITY CONTROL PERSON INSPECTED JOB 3 HOURS AFTER COMPLETION AND EXPLAINED TO ADULT SONLIVING AT ADDRESS ON SITE OF SERVICE WORK, THAT THE DRIVEWAY REQUIRED ABOVE AVERAGEMAINTENANCE OF WORK SCOPE REQUESTED AND THE BILLING WILL REFLECT EXTRA COST OFMATERIALS,LABOR. ALONG WITH RECOMMENDATION OF REPLACEMENT.5) NUMEROUS CALLS MADE TO HOMEOWNER TO AFTER SERVICE DATE 7/24/14 TO EXPLAIN BILLING, HOWEVER,CALLS WERE UNANSWERED AND NO RETURN CALLS PER REQUEST.6) INVOICE MAILED 8/20/147) PAST DUE 57 DAYS PRIOR TO RECEIPT OF PARTIAL PAYMENT $175.00 OF $300.00 BILLED.8) CONTACTED HOMEOWNER OF REMAINING BALANCE DUE. HOMEOWNER STATED THEV WERE DIS SATISFIEDWITH WORKMANSHIP AND REFUSED TO PAY REMAINING BALANCE DUE, THEY WERE INFORMED UNPAIDINVOICES ARE FORWARED TO OUR COLLECTION AGENCY.9) HOMEOWNER THREATENED TO CALL Revdex.com AND INFORM OTHERS OF DISSATISFACTION WITH OUR SERVICES.10) AS OF 12/12/14 INVOICE IS STILL IN ARREARS PAST DUE 142 DAYS FOR AMOUNT OF $125.00CITYWIDE RECOGNIZES CUSTOMER DISCONTENT WITH SERVICE MAINTENANCE AND STRONGLY RECOMMENDSRE PLACEMENT OF DRIVEWAY. WE DECLINE CUSTOMER REQUEST FOR REFUND. UNPAID BALANCE OF SERVlCEINVOICE TO BE CHARGED OFF AS A BAD DEBTWITH NO FURTHER ACTION.Best RegardsCitywide Asphalt and Construction LLC[redacted] Sr. President