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CityWide Auto Group

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CityWide Auto Group Reviews (2)

Review: My complaint is against the following company:2 different names one name of the invoice and one on the credit card receipt: NYC Tire and Auto Care (this name is on the invoice)[redacted] ###-###-#### Citywide Towing & Auto (this name is on the credit card receipt) On August **, 2013 my 2012 Chevy Cruze was towed off the FDR because my car had lost power while in the middle of driving it. It was towed to NYC Tire and Auto Care. There they performed a diagnostic and said it was the battery. So they replaced the battery and when I went to pick it up, there were a few men around the car wondering why it still was not starting. So $277.58 dollars later I had to pay them for a car that would still not start. (I have attached copies of receipts). From there, my car was towed to the Potamkin Cadillac Chevrolet GMC dealer on Eleventh Avenue where they performed the proper diagnostic and the Generator had a 0 output performance. (I have attached copies of the receipt) It was pretty evident that the incorrect diagnostic was performed at NYC Tire and Auto Care because after replacing a battery in a NEW 2012 vehicle, it still did not start. It was pretty evident that it was not the battery but rather electrical. A battery was replaced which was not necessary and I am looking to get reimbursed for something that was not needed but rather guessed at the problem.Desired Settlement: It was pretty evident that the incorrect diagnostic was performed at NYC Tire and Auto Care because after replacing a battery in a NEW 2012 vehicle, it still did not start. Potamkin performed the correct diagnostic. It was pretty evident that it was not the battery but rather electrical. A battery was replaced which was not necessary and I am looking to get reimbursed for something that was not needed but rather guessed at the problem.

Consumer

Response:

At this time, I have not been contacted by NYC Tire and Auto Care regarding complaint ID [redacted]. They did not do the right thing concerning my vehicle but were very quick to take my money - and my car still was not working when I arrived back at the station. Terrible business.

Sincerely,

Review: On 8/*/13 I contacted my roadside assistance plan, which I have through Verizon Wireless to assist in towing my disabled vehicle to a repair shop I had selected in Inwood. The Tow Company driver from Citywide Towing was given the destination address as [redacted]. The driver took it upon himself to bring it instead to NYC Tire and Auto located at [redacted]. Later on the same day I receive a call from the above mentioned shop say they had my vehicle and had done a diagnostic test for $119 (which I never authorized as I had no knowledge that were in possesion of my car) and that repairs were to be in excess of $3000. I was in shock as I couldn't understand how my vehicle came to be in an unauthorized location and was in unknown hands. I reached out to Verizon Roadside to help and I was told it was between me and Citywide. I returned to New York immediately on 8/*/13 to deal with this clear viloation of many laws. It was then I realized the scam I had been part of. Citywide Towing and NYC Tire and Auto are owned by the same person and although denying this fact, they both can be reached at the same number ###-###-####. They took my vehicle in direct conflicting orders from myself and roadside assistance to a location owned by them to then extort money in return for releasing my vehicle. SHAME ON YOU CITYWIDE GROUP.Desired Settlement: I want the $119 for the unrequested diagnostic test to be refunded, and for them to be admonished for bad business practices. They took advantage of someone in a desperate situation, that is not the kind of companies we need in NY.

Consumer

Response:

At this time, I have not been contacted by CityWide Auto Group regarding complaint ID [redacted].

Sincerely,

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Description: TOWING-AUTOMOTIVE

Address: 514 West 39th Street, New York, New York, United States, 10018-1132

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