Citywide Furniture

File number [redacted] , the customer’s issue was resolved to his satisfaction and the money for his extended service contract refunded to his lienholder

Tell us why here...On August 25, 2015, *** *** brought her Mercedes to Benson Collision with the intent of having her headliner replaced under warrantyThe manager of the collision center explained to her that while Benson Collision/Tom Benson Chevrolet has a lifetime warranty on their
workmanship, Mercedes Benz parts are only covered under warranty for twelve months/twelve thousand miles, per the manufacturerThe manager even met with the Mercedes dealership on-site to see if something further could be done to assist the customerThe personnel at the Mercedes dealership confirmed that since two years had lapsed since the date of the headliner instillation, a replacement of the part would not be covered under warrantyMs*** did not agree with Mercedes‘ decision and requested to speak to someone else at Tom Benson*** *** at Tom Benson visited with Mrs*** and, as a service concession, agreed to make an exception on the warranty policy and replace the headliner in this one instanceThis agreement was made with Ms*** being made fully aware that the new part would only be warranted for twelve months or twelve thousand miles which ever came firstMrs*** was appreciative and the part was ordered.On August 25, 2015, the Mercedes in question was brought into the shop to have the headliner installed; upon trying to raise the roof in the upward position, the roof stopped half wayMrs*** was promptly notified of this issue and she granted Benson Collision permission to have the vehicle transferred to the Mercedes dealership for a proper diagnosis of the problemThe dealer presented Benson Collision with a potential $to $10,estimate to replace the seals in the hydraulic system operating the roofThe variability of the estimate was due to numerous issues which could cause the hydraulic system to fail, none of which could be ruled out until the vehicle was taken apartUltimately, Mercedes Benz of San Antonio confirmed that the issue with the roof not working correctly was related to the hydraulics seals being worn, a direct result of typical wear and tear on the vehicleThis solidified the fact that the damage to Ms*** headliner was not the result of workmanship of Benson Collision, but due solely to the worn hydraulic system leaking fluid behind the headlinerEven so, Tom Benson approved to the replacement of the headliner, despite the expired warranty, to go above-and-beyond to help the customer

In response to the comments made by Mr***, the client stated an income on his application that he could not prove when required by the bank to do soAt this point , the client was given the option to return the vehicle or structure the deal with a different co-signerThe client chose to
involve Miss *** grandfather, Mr*** *** *** to solidify the contract per the banks requirementsWhen this type of change accrues in an automotive contract, all documents must be corrected and signed by all involved partiesThe inconvenience, although unfortunate, was completely necessary. Our apologies went out to all involved parties. Regards,*** ***General Sales Manager

We ask all of our customers to sign the repair documentation for our records, the Customer Copy, Warranty copy and accounting copy, attached are the copies in which Mr*** Signed and they are clearly in the customer's area and not the Dealers, which is located to the left of Mr***'s
signatureWe apologize for the confusion and have no reason to collect a signature in the wrong area

There Bank worked with the customer and corrected the situation and removed the duplicate vehicle. The customer changed banks and had there own bank take over the loan.  We tried to work with the customer and offered to trade him out.  We could not take the car back since the re financed...

the truck with his own bank.  He refused our help and threw a fit and then just left the truck and keys.  We waited three weeks to hear anything from him with no response.  We then notified his bank that it appears that he abandoned his vehicle.  His bank came and picked it up.Also he mentioned his credit went down because of the duplicate vehicle entry and the score he gave me was higher than his original credit score and the bank said this would not hurt his credit.  What hurt his credit is the fact he didn't make his payments.We never want anyone upset but we did everything thing we could do the help.  He was upset with the engineering of the new Colorado and didn't like the performance.  Chevrolet looked at he vehicle and concluded that nothing was wrong with the vehicle.  And we haven't had any other complaints from anyone else.

File number [redacted], the customer’s issue was resolved to his satisfaction and the money for his extended service contract refunded to his lienholder

Complaint: [redacted]
I am rejecting this response because:In the morning of August 15, 2015 Benson Collision took several pictures of my car, and we did a thorough walk thru. If the Service Manager had asked me to check to make sure the convertible top was operational I would have gladly pressed the button and the convertible top would have raised and lowered with ease as I have never had any signs to the contrary.On the morning of August 15, 2015 I asked the Service Manager when should I expect for my car to be ready and he represented to me that it was a 4 hour job and that his technician would start working on it right away. I get a call 5 hours later from the Service Manager notifying me that while the technician was working on the car the convertible top got jammed and was stuck half way. I asked the Service Manager to send me a picture. I asked him please do not do anything else until I get there. When I got there, the convertible top was intact. I asked the Service Manger how did you get it to come down and he did not give me a clear answer. He never sent me a picture of proof and I felt a terrible sense of mistrust with Benson Collision.I made it clear to the Service Manager that I am holding Benson Collision fully responsible and that someone damaged my car while in their care and that Benson Collision needed to correct the problem and return my vehicle in the condition that I turned it in, with a functional convertible top.The next day the Service Manager asked me  if I wanted  Mercedes Benz Service to look at it. I said well that would be the proper thing to do as Benson Collision needs to find out what happened to my car while they were working on it. I get a call later that day from a  Mercedes Benz Service writer asking me what kind of  diagnosis was I looking for and that I would have to pay $150 for the diagnosis. I told him that I am not paying for a diagnosis for damages that were done to my car while in the care of the body shop. I told the service writer he needs to talk to Mr. [redacted], the Service Manager, about this and to call me when he has a diagnosis on the car because I wanted to look at it. I never heard from the Service Writer.I was very upset in the way that Mr. [redacted] was handling the situation and I requested to have the General Manager call me. Mr. [redacted] assured me by phone and email that the General Manager would call me and I never got a call, in fact I left several messages and emails for the General Manager and he never ever made contact with me.I did not get a proper diagnosis of the problem. I have had a diagnosis done before a couple of times for other concerns and the document that were provided to me on September 2, 2015 by email is just a general price list of all the components related to the entire convertible vacuum system.  Mercedes Benz Service Department never looked at or diagnosed my car at all. The vehicle was returned to me with the lining in much worse condition  and had an excessive amount of oil residue that was not present on the day I placed it in the care of the shop. It looked like the lining had been removed and then placed back. I have included pictures of when I picked up the car. Benson Collision has pictures of when they took possession. I have asked the Service Manager to email me the pictures and he has failed to produce them.The fact is that I left my car in the care of Benson Collision.  While the technician was working on my car something happened that caused my convertible top to now be inoperable. Benson Collision has done nothing to try to correct the problem. Benson Collision has been negligent with my vehicle and negligent in resolving the issue. I want the car to be properly diagnosed by Mercedes Benz Service department. I want Benson Collision to share the results with me. I want Benson Collision to pay for the diagnosis and to pay for all repairs in so that my car can be returned to me as I left  it on August 15, 2015 in which the convertible top was operable.This has been by far the worst service I have ever received.  It is clear that Benson Collision; General Manager, Managing Staff and technicians have in no way gone above-and- beyond to assist me, infact the opposite has occurred.
Regards,
[redacted]

Mr. Vernon’s vehicle was here for the period of time that he had indicated. Once he received it back we had to make  correction on the paint due to it being off a little. We had put him in a loaner vehicle while this was being done. At this point he is happy with the color and back in his...

vehicle. I want to apologize for the inconvenience. We also filled his fuel tank to offset the trips he had to make back to the Dealership. At this time we have one more part order for him and as soon as it comes in it will be installed at no charge. [redacted]

Complaint: [redacted]
I am rejecting this response because: they lied to me telling me this would be taken care of in a timely manner. Chevrolet recalled the truck due to it having seating problems. I left the truck there due to improper paperwork being filed by the dealership. Also they losing to my face that the truck had no issues. Even a mechanic took it for a drive and said there is no power so there is a problem. Why would I trade into another vehicle at that dealership after the first one of the trucks was wrongfully put in my name. Then signing another contract hitting my credit a third time. The amounts go onto a credit report. They say the fixed it but all they did was keep the money I paid them. De boggled the situations with lies and make both banks turn on each other forcing them to default. This is a poorly ran business its practices and improper paper filling hurting the customers it supposedly helped. I told also the dealership I will not be lied to and then they try to fix it after damages are already done. That is no way to do business. 
Regards,
[redacted]