Initial Business Response /* (1000, 5, 2016/10/19) */
We do occasionally allow a 10-15 minute grace period. When we received the call from our scheduling department, her husband was already 15 minutes late and not present in our office yet. We did ask the doctor if he could still be seen but the...
answer was no because he was too late and we run on a tight schedule. He was scheduled for a general exam not an emergency visit. We already apologized to [redacted] when she called our office. We did not charge a cancellation fee.
Initial Business Response /* (1000, 5, 2016/10/19) */
We do occasionally allow a 10-15 minute grace period. When we received the call from our scheduling department, her husband was already 15 minutes late and not present in our office yet. We did ask the doctor if he could still be seen but the...
answer was no because he was too late and we run on a tight schedule. He was scheduled for a general exam not an emergency visit. We already apologized to [redacted] when she called our office. We did not charge a cancellation fee.