The past due amount in question is from March 2, Our invoice clearly states that payment is due within days from the date of service Once the past due amount of $has been paid we will schedule a respray for the April services
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We did not receive an invoice the first time they came out since only half of the work was doneThe first and only invoice we received was on 4/6/15. Again, we were told there is a day warranty and nothing was said about the past due when the 4/6/appointment was scheduled or it would have been paid before they came out
Regards,
*** ***
Tell us why here...The service that the customer ordered was done on 7/6/13 as he requested. We tried repeatedly to collect payment from him. He was not immediately sent to collections, that was done after 6 months of non payment for the services that he ordered. We have...
never had access to his social security number or any other personal information. He was turned over to an outside collection agency and any information they may have obtained regarding him we have no knowledge of. Once the outside agency collects payment from him this will be removed from his credit.
The past due amount in question is from March 2, 2015. Our invoice clearly states that payment is due within 20 days from the date of service. Once the past due amount of $34.00 has been paid we will schedule a respray for the April services.
Tell us why here...We never had access to this customer or any customer's social security number. The only information furnished to the collection agency was name, address and phone number. That is all the information we have about him. There is no way for us to obtain any more personal information than that.
We commonly do outside only pest control if the customer cannot be home for interior service. Had the customer requested, we would have been happy to schedule a finish job for the interior for no additional charge but he never requested that and in fact refused to pay for the exterior service that was completed. Nothing that we have stated is false.
everything stated was false. I contacted the collection agency in regards to them having my social security number, they informed me that the business furnished them with ALL of my personal information. And the inside of my home was never sprayed, this being part of the service requested and billed for. If the company would have just allowed a reschedule for a time when I was home, this would have never been an issue.
Tell us why here...The service that the customer ordered was done on 7/6/13 as he requested. We tried repeatedly to collect payment from him. He was not immediately sent to collections, that was done after 6 months of non payment for the services that he ordered. We have...
never had access to his social security number or any other personal information. He was turned over to an outside collection agency and any information they may have obtained regarding him we have no knowledge of. Once the outside agency collects payment from him this will be removed from his credit.
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We did not receive an invoice the first time they came out since only half of the work was done. The first and only invoice we received was on 4/6/15. Again, we were told there is a 21 day warranty and nothing was said about the past due when the 4/6/15 appointment was scheduled or it would have been paid before they came out.
Please call the office so that we can resolve the first invoice and schedule a respray for you
The past due amount in question is from March 2, Our invoice clearly states that payment is due within days from the date of service Once the past due amount of $has been paid we will schedule a respray for the April services
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We did not receive an invoice the first time they came out since only half of the work was doneThe first and only invoice we received was on 4/6/15. Again, we were told there is a day warranty and nothing was said about the past due when the 4/6/appointment was scheduled or it would have been paid before they came out
Regards,
*** ***
Tell us why here...The service that the customer ordered was done on 7/6/13 as he requested. We tried repeatedly to collect payment from him. He was not immediately sent to collections, that was done after 6 months of non payment for the services that he ordered. We have...
never had access to his social security number or any other personal information. He was turned over to an outside collection agency and any information they may have obtained regarding him we have no knowledge of. Once the outside agency collects payment from him this will be removed from his credit.
The past due amount in question is from March 2, 2015. Our invoice clearly states that payment is due within 20 days from the date of service. Once the past due amount of $34.00 has been paid we will schedule a respray for the April services.
Tell us why here...We never had access to this customer or any customer's social security number. The only information furnished to the collection agency was name, address and phone number. That is all the information we have about him. There is no way for us to obtain any more personal information than that.
We commonly do outside only pest control if the customer cannot be home for interior service. Had the customer requested, we would have been happy to schedule a finish job for the interior for no additional charge but he never requested that and in fact refused to pay for the exterior service that was completed. Nothing that we have stated is false.
Please call the office so that we can resolve the first invoice and schedule a respray for you.
everything stated was false. I contacted the collection agency in regards to them having my social security number, they informed me that the business furnished them with ALL of my personal information. And the inside of my home was never sprayed, this being part of the service requested and billed for. If the company would have just allowed a reschedule for a time when I was home, this would have never been an issue.
Tell us why here...The service that the customer ordered was done on 7/6/13 as he requested. We tried repeatedly to collect payment from him. He was not immediately sent to collections, that was done after 6 months of non payment for the services that he ordered. We have...
never had access to his social security number or any other personal information. He was turned over to an outside collection agency and any information they may have obtained regarding him we have no knowledge of. Once the outside agency collects payment from him this will be removed from his credit.
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We did not receive an invoice the first time they came out since only half of the work was done. The first and only invoice we received was on 4/6/15. Again, we were told there is a 21 day warranty and nothing was said about the past due when the 4/6/15 appointment was scheduled or it would have been paid before they came out.
Regards,