Citywide Transportation

Good Afternoon,? Yesterday [redacted] from Citywide (the carrier that performed this delivery) that he was on [redacted] *'s site to review the damage and discuss the repairs necessary? Currently, [redacted] and [redacted] have set a tentative date of 9/to repair with a secondary date of 9/dependent on [redacted] *'s schedule.? Regards, [redacted]

On complaint [redacted] , [redacted] from Citywide Transportation Inc (the company that performed this delivery) was in contact with [redacted] this weekendThey have set a plan to estimate and could possibly repair (with [redacted] 's approval) the damage the same day on Tuesday or Wednesday this week [redacted] is to contact [redacted] today (monday) to see which day works better with her schedule

I did meet with [redacted] and the "floor guy" he brought to review work needed We agreed that the evening of 9/or the morning of 9/were acceptable dates for me to have the work initiated When I had not heard from anyone on the afternoon of 9/I left a voicemail for [redacted] asking the status so I could make final arrangements He texted that he would get back to me the next day with the information Today, Thur 9/10, [redacted] texted me if Wed 9/would work I work Mon through Fri 8-4, his guy said he could do the work around my schedule which is why the evening and Sat morning appointments were agreed upon The contractor who gave me the original estimate was able and willing to do the work on Saturdays I have used all of my leave time for the medical needs of my father before he died in March, my ill mother and a premature infant Now [redacted] is wanting me to take additional leave to have the repair work done which is a hardship for me if they cannot work around my schedule Regards, [redacted]

? On complaint [redacted] , [redacted] from Citywide Transportation Inc (the company that performed this delivery) was in contact with [redacted] this weekend.? They have set a plan to estimate and could possibly repair (with [redacted] 's approval) the damage the same day on Tuesday or Wednesday this week? [redacted] is to contact [redacted] today (monday) to see which day works better with her schedule

I did have contact with [redacted] agreeing to an additional estimate and he was to call me back to arrange a date and time I explained that there were two days that I had conflicts so that he would avoid those two days The next day he left a BM on my work phone and I have attempted multiple times to reach him that he needs to use my cell phone where I am always available I haveOT heard back from [redacted] and another week has passedMy expectation in order to be satisfied with their response is that the estimate will be completed within the next days at a time when I am available and that communication will occur in a timely manner [redacted] Regards, [redacted]

I did have contact with [redacted] agreeing to an additional estimate and he was to call me back to arrange a date and time I explained that there were two days that I had conflicts so that he would avoid those two days The next day he left a BM on my work phone and I have attempted multiple times to reach him that he needs to use my cell phone where I am always available I haveOT heard back from [redacted] and another week has passedMy expectation in order to be satisfied with their response is that the estimate will be completed within the next days at a time when I am available and that communication will occur in a timely manner [redacted] Regards, [redacted]

This company is always late picking up patrons and every time you call you are put on hold for a period of time, also the staff are very rude. When you question them, they get attitudes and become very disrespectful. They are always 45-60 minutes late and if you call more than once they ignore your call.