Civic Tool & Die Works Ltd

Revdex.com:
JDR returned and labored hard, taking out the original defective door and frame, and installed new parts, including the frame, doorway, and laid down new cement to install the saddleThey tried their best to ensure everything was lined appropriately, was fitted correctly, that the door closed smoothly and we accept their efforts.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As our first renovation we were excited to renovate our doorway
and made multiple visits, as we wanted to do our best to ensure the work was
done correctly
But they proved to be unprofessional, incompetent, irresponsible
and negligent in their craftWe would never tolerate “a gap on the top of the
door”, and would never suggest, “ we were going to take care of that”We have
no expertise in this workWhat then would be purpose in hiring JDR? Though
promising us door dimensions of 80xinches, the unacceptably wrong and miss
matched door they hastily put in does not even match the dimensions quoted in
their narrative, or the phone quote of inches length as in reality it
measures inches x inchesFurther, it is visibly obvious that the top
is misaligned, with a gap that widens away from the hinge, revealing the door
is crookedThis is in addition to the remaining grievances previously
specified
The saddle was purchased with dimensions provided by JDR
themselves but was revealed to be the wrong size when they tried to install it
They then provided new measurements that were once again found to be wrong, but
they insisted on making workTheir incompetence and recklessness was done at
our expense, as it cost us $to purchase the ill-fitting saddles on their
instructionsThey were alerted soon thereafter of all issuesWe do not want
them to force this defective door that was improperly installed into the
entrance, which JDR tried to convince us to doThis is not what we paid forThis
is a renovationWe want the right door with proper dimensions to be installed
the way it’s supposed to be. JDR was deceptive,
misleading, hostile, and declared they had no intention to return, that I could
take my issues any place I liked, including litigation, as they had no regard
for consequences
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our Company installed an entry door with a sidelight and also a storm door For *** *** ***. We kept going back and forth with them because their original door was inches long and most styles they choose the factory could not make them in an inch in fiberglass She came to the
office with her husband over times trying to choose a door and trying to decide the colors she wantedThey choose a door from the brochure we gave them and they wanted it in fiberglass. The factory did not make that door in inches long they could only make it in but they could make the same style in steelWe contacted *** *** and told her the situation she said that she was going to come with her husband and bring a deposit she did not want a steel door so she would go ahead with the fiberglass even though it was not going to be inches longWe told her that she would have a gap on the top of the door and she stated that she was going to take care of thatWe installed the doors and everything was fineThis is not the first entry door our company has installed and we were definitely not learning on the jobShe had heard about us and that we did a good job and she was recommended to us We did not receive any calls from her of any complaintWe do give year warranty on the installation and we explained to her that she can call us with any installation problemAlso the factory gives lifetime warranty if the door is not made well as she is staging so she could have contacted us on that toThese are not doors that we make ourselves the factory makes themAlso The day of the installation she had bought a saddle for the door and she wanted our guys to install itThe saddle was to short for the door and she told us to get the saddle and she would pay for itWe bought the saddle and a couple of days latter we installed itWe did not hear from her with any complaints until we heard from Better Business with an emailOne of our guys went to the house and asked if we can help fix the issues she has today 5-**-She stated that she would be available next Saturday May ** Our guys will go on the ** and try to fix the problems that she hasI have also attached the contract we had with herIf you have any questions or concerns please contact us at ###-###-#### and also can email us. Thank you So muchBrunilda M*** (Owner)We contacted *** *** ***

Our company went to *** *** *** on Friday June ** and we took the door and the sidelight out we installed a new frame than for the door and sidelight than the the door and sidelight were installedWe fixed every issue that the customer had and also installing the saddle*** *** said that they would contact Better Business on Monday which is today and say that everything was taken care of and she was satisfied. Please let us know if you have any questions or concerns. Thank You!