Civil Processing Bureau

I ordered my daughters birth certificate online and paid additional fees to have it delivered within 5-10 business days. The order was placed on Aug 24th 2015. After around 2 weeks of placing my order I called vital statistics to see if there was a problem. I found out that my order went through a 3rd party and that there was no order placed in my name nor in my daughters name. I emailed the company to get my order placed and to obtain a refund for the additional fee I paid for quick delivery. Someone emailed me asking me questions about my order and I responded. The next day I was informed that they had JUST placed my order and that I would need a email from Vital Statistics to confirm they had not received the order from there company (not sure why I was asked this when clearly they could see there was no order placed due to having just placed it??). I called Vital Statistics and obtained the email required and also re-ordered my daughters birth certificate directly through VS and received it in 2 business days (was also cheaper costing me only $60). Sent Civil Processing Bureau an email (only way to contact them) asking for a full refund. I have not yet heard back from them and that was days ago. I am asking for a full refund in the amount of $95. Also VS informed me that there is still no order in the system in my name nor my daughters name. Desired SettlementFull refund in the amount of $95Business Response We apologize for the inconvenience. We are tracking this transaction. Our preliminary check with our processing department shows that your transaction was completed and processed. We will update you through email. We are definitely willing to resolve your concern. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The transaction for payment was processed. I have an email from Vital Statistics showing they have no request nor have they received one in my name nor my daughters name. I have the document now as I reordered one through Vital Statistics and got my document in 2 business days for $35 cheaper. I would like a refund in the amount of $95 as you did not follow through with your own process. I have sent emails but no one will respond. I am just looking to get my full refund. Final Business Response We apologize for all the inconvenience. We are very willing to provide a solution for your concern. We sent you an email to [redacted] We are hoping to hear back from you soon. Thank you.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have did receive their email and have already responded. They of course asked for proof that Vital Statistics has not received the request VS looking into it themselves! It is ridiculous that I need to investigate THEIR mistake in order to obtain my refund!!! Why am I contacting their partner to prove to them that they have not completed their job??? This has been the worst experience! Are they going to pay for my time? I am not an employee and my time is not free!!

I applied online for my marriage certificate not realizing it was through a third party, I was given a transaction number [redacted] on May 28, 2016 after completing my online application. Civil Processing Bureau charged my [redacted] $67 but didn't submit my application to Service Ontario. April 29, 2016 they charged my credit card $67; May 30, 2016 Service Ontario had not received my application. May 30, 2016 I called Civil Processing Bureau twice, leaving messages both times. May 31, 2016 and June 2, 2016 I called them again and both times was unable to leave messages because the voicemail box was full. Service Ontario had still not received my application as of June 2, 2016 and Civil Processing Bureau has not returned any of my callsDesired SettlementI would like a full refund of $67 credited to my [redacted] ASAPBusiness Response We are sorry about the inconvenience this has caused for Ms. [redacted]. A full refund has been issued. Please find enclosed the refund receipt.Consumer Response I got my refund less than 5 hours after receiving your email! Thanks so very much!!

No option to cancel or contact company to cancel order after no receipt or confirmation was available of transaction.Each number I found related to this website was no longer in service. I came to this website and entered personal information after a [redacted] search for the long form birth certificate required for children passports had this one at the top and looked government run. The transaction ended with a screen which said they could not provide me a emailed confirmation, record or receipt.Desired SettlementI want my order cancelled and a refund of the $65 they immediately charged to my credit card and did not provide me a receipt for.Business Response We apologize for all the inconvenience. We are very willing to provide a solution for your concern. We sent you an email to [redacted] so we can start the process of helping you with your concern. We are hoping to hear back from you soon. Thank you.

Filed an online application for a replacement copy of my Son's Birth certificate March 6th, 2016. I noticed an error at the last page that would not allow me to input his correct birthdate as to validate his credentials. I followed up on March 6th with customer service and let them know of the case ID number, and reported the issue. This was responded by an email from Customer service indicating they had acknowledged the issues and would return my call/email within 24/48 hours. I followed with a second email April 8th. Only to be told the application was never processed. Yet my fee's were never returned (to date). Desired SettlementProvide the document as requested back on March 6th or a full credit. Business Response We apologize for the inconvenience you have experienced. Your request to cancel the application has now been honored. We have processed the refund for this transaction number:XXXXXXXXXX. We sent you an email confirmation for the refund that we sent. Thank you for your patience.

Placed an order for a birth certificate and quickly realized that this was not a government site. I called the birth registry and they advised me that I had just placed an order with an agency and that I would not get my birth certificate within the 5 days that I had specified that I needed it. I called the same day as I had placed the order and left a msg that I wanted to cancel my order and also sent them an email that very day to cancel my order. They never replied, I sent them another email a few days after and then received an email stating that if I could provide them with details they would assist me. Its completely clear to me that they never had any intentions of refunding my money.Desired SettlementI want the money refunded to the credit card. We have not received the birth certificate.

I ordered a birth certificate copy on November 6, 2015. Delivery was supposed to be 25 business days. The charge or $147 was posted to my credit card on November 8, 2015. On December 1 (after receiving nothing) I requested a cancellation of the order and a full refund. Through numerous emails since, there is supposedly a case number [redacted] that is being worked on. I have emailed many times with [redacted], Customer Support at [redacted]@canadianbirthcertificate.com and '[redacted] and the reply is always that we are processing it. I have tried phoning 416-624-7926 and get a voice message saying to leave name & number, but the message box is always full. I just want the refund.Desired SettlementI want $147 refunded to my credit card.Business Response We apologize for all the inconvenience and delay. We are very willing to provide a solution for your concern. We sent you an email to [redacted] so we can start the process of helping you with your concern. We are hoping to hear back from you soon. Thank you.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I received an email from the business and I went out of my way to provide them the requested documentation on January 21, 2016 and have not yet had any response/acknowledgement from them. Still waiting.

I purchased online what I thought was a Ontario birth certificate, for $120 that would be mailed to me in 10 business days. I believed that I was dealing with a [redacted] Ontario government site. I was wrong. When I tried to contact the companies printed email [redacted]. I was informed that no sur URL existed. I contacted [redacted] and had my account blocked and then cancelled. They will send me a new card. I want to be reimbursed for the $120 that I beieve they obtained [redacted].Desired SettlementI wished to be re-imbursed my $120 payment in full.Business Response Dear Sir/Madam, As per the client's request, his transaction was voided the day he asked for a refund. Please note this transaction was voided on May 11, 2016. [redacted]Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I accept the response as long as the transaction has been voided, Thank you very much. [redacted]

I filed an online application (through civil processing bureau) for my [redacted] Birth Certificate on April 18th, 2016 and my information has not yet been put into the [redacted] Government yet for processing. I have made several attempts to get a hold of this company through many different number's and have gotten any answer or response to my many call's & messages to contact me. Desired SettlementRefundI do not feel that my idenity is safe with this company nor doing any further business with them. Business Response A full refund has been issued to the client. As company policy, all personal information has been deleted from our data base. [redacted]

On April 20, 2016 made a $110.00 [redacted] payment to the Civil Processing Bureau for a certified copy of my Marriage Licence to be delivered within 8-15 days. The fee was stated to be for a "rush" delivery. The payment went through my [redacted] account on April 22, 2016, but I have received nothing and it now June 1, 2016.The phone number next to the [redacted] transaction has a message which says the mailbox is full.I have just been made aware that I was not dealing with a government website, [redacted] Desired SettlementI do not wish to deal with anything other than a government office regarding my application of official documents [redacted] Business Response We apologize for any inconvenience this may have caused the clients. We have given a full refund. As per company policy all their personal information has been deleted from our data base. Attached is a copy of refund receipt. Consumer Response Later today, I received notice of a full refund to my [redacted] account from the Civil Processing Bureau. I then called [redacted] to ask if the amount had indeed been credited to my account. They said that it will take a few days to know if the transaction has gone through, therefore I will check my account next week and email an update to Revdex.com. I very much appreciate the efficiency and thoroughness of the Revdex.com. Best regards,[redacted]

We ordered a birth certificate online with our credit card for our son as he is starting school this year. We waiting many months to give them plenty of time to send us a copy. We never received the birth certificate so we contacted the company 2 times VIA and online contacting form we found. We could find no numbers. We called the DMV and they told us nothing was ever issued for our son. We would just like our money back now. Desired SettlementCredit our credit card back the money and we will get the certificate some where else. Business Response We apologize for all the inconvenience. We are very willing to provide a solution for your concern. We sent you an email to [redacted] so we can start the process of helping you with your concern. We are hoping to hear back from you soon. Thank you.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They have contacted me and asked for a transaction number. I have given them the number in which they replied they would contact me within 24-48 hrs to resolve this issue. It has been 5 days and I have not heard from them yet. Still waiting. Final Business Response We apologize for all the inconvenience. We are very willing to provide a solution for your concern. We sent you an email to [redacted] so we can start the process of helping you with your concern.We are hoping to hear back from you soon. We will appreciate your cooperation so that we can resolve this immediately. Thank you.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Yes I have received 2 emails from you. Nothing stating you are refunding me my payment yet. All I have been told was that you are sending the concern to a different department. I will put the issue resolved once I have a refund. Thank You

I ordered copies online of my children's birth certificates thinking I was ordering from gov site. I paid extra for 5 day delivery. The $95 ( times 3) chargers went through on my [redacted] on November 19th. I have heard nothing and cant get hold of anyone or leave a message on their phone. Desired SettlementI want my money refunded. Business Response We apologize for all the inconvenience. We are very willing to provide a solution for your concern. We sent you an email to [redacted] so we can start the process of helping you with your concern. We are hoping to hear back from you soon. Thank you.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)An email was sent to them on December 10th 2015. In it I gave them the requested information. At this time I want the transaction cancelled and my money refunded.Final Business Response We apologize for all the inconvenience. We are very willing to provide a solution for your concern. We sent you an email to [redacted] so we can start the process of helping you with your concern. We are hoping to hear back from you soon. Thank you.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As I have mentioned in several emails to the company. I just want my money refunded. After waiting several weeks for you to fulfill the services you were paid for. I have gone and obtained the product myself. You did not provide the service paid for so I just want my money refunded

I ordered a birth certificate thinking it was vital statistics ...they charged my [redacted] and the document was never mailed to me nor vital statistics was never informed. Now the time sensitive birth certificate that I need for a family trip in August now I do not have.Desired SettlementI want my money back and I will drive 5 hours to the office in [redacted] to get the document same dayBusiness Response We are sorry for the inconvenience this has caused Ms. [redacted]. A full refund was issued on June 2, 2016. [redacted]

In early may I contacted CIVIL PROCESSING BUREAU [redacted] for a rush copy of my birth certificate. I gave my credit card # and paid the fees requested for a copy of the long form plus additional rush fee. After a week of receiving nothing, no contact, no emailed confirmation [redacted] I called the Nova scotia office directly to find out the status of my birth certificate. That's when I was told there was no record of the order and that I had likely not ordered it directly from the Canadian government site as I had thought. I tried to contact Civil Processing Bureau through phone and email and got no response. Their phone number is always busy and no one responds to the messages I was prompted to leave. I ended up reordering from Nova Scotia directly, paying additional [redacted] fees, and received my copy in very short time, and they were extremely helpful. [redacted] I was charged two fees to my credit card. One for $73.24 on May 3, and another on May 4 for $9.45 (presumably the "rush" fee). I again tried to contact CPB to cancel and ask for a refund, via the [redacted] phone number, and did leave another message asking for cancellation and refund. In my voice message I included the "successful" transaction number [redacted] Desired SettlementI want a full refund including the rush fee credited to my credit card they have on file.Business Response We are sorry the inconvenience this may have cause you. A full refund has been issued. Please find enclosed the receipt for the refund. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I accept CIvil Processing's refund of the fees they charged my card for for their advertised services, which turned out to be no service whatsoever. I am thankful for the Revdex.com's quick action and for the fast and just response they are able to elicit [redacted]. In my request for settlement, [redacted]

Service charged but not rendered. Paid for birth certificate renewal but no claim was issued. No request was issued. Repeated attempts to contact were met with denials or ignored. Desired Settlementcomplete refund of paid service that was not completedBusiness Response We apologize for any inconvenience.Your concern has been forwarded to our admin and finance department for refund. We will send you refund through an email money transfer.We apologize for the wait time. We are expecting it to be processed within the week. We will update you through email once the refund has been approved and submitted.Thank you for your patience.

I purchased a copy of my son's birth certificate and was charged $62 on my M/C on Jan 28, 2016. I'm still waiting on it so I called the gov't office and they said nothing was sent to them. So far I've paid for an item that I haven't received and I tried calling Civil Processing and they won't answer the phone. It's voice box is full and the 800# is gives a busy tone. At this point, I just want a refund on my credit card for the total of $62. I will call the gov't number directly and order it from them. It's a shame I didn't do this to begin with but I thought this company is legit but obviously not.Desired SettlementI just need this company to refund me my money on my credit card. Business Response We apologize for all the inconvenience. We are very willing to provide a solution for your concern. We sent you an email to [redacted] so we can start the process of helping you with your concern. We are hoping to hear back from you soon. Thank you.Consumer Response I have received confirmation from my credit card company that the amount of $62 was credited to my account. Civil Processing Bureau contacted me on the day I file my complaint with Revdex.com and I received my money back. I'm thankful for my money back and from now on, I will be very careful when ordering anything on line. Please check out the company first....that's my advice.Final Business Response We apologize for any inconvenience. We have already checked this transaction and we are positive that a refund has been processed. Our system did not find anything else on another amount that was drafted from your credit card.We have received the document that you sent and this was forwarded to our admin and finance department. We will send you an update this week through email.Kind Regards.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

I ordered and paid for a birth certificate for my son on July 21st and this item has STILL not been received!!I have sent MULTIPLE emails to this company and at first I received replies but lately NOTHING. My son sent me the link and, stupidly, I didn't check it out first before ordering and thought it was a government site. The contact telephone number tries to get you to fill in a survey for a trip!! No point trying to get any sort of satisfaction there.Unfortunately, this company comes up at the top of the list when searching for birth certificate replacement.Desired SettlementI want my money refunded. Will just order from the proper government web site. Business Response We apologize for the inconvenience. We have checked your application and it has been processed on our end. We are willing to provide the refund after we check the exact status of this application. We will send you an update asap.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They have been saying that they are checking into the status of this for months now. They have had the payment for a birth certificate that they have not provided me with for over five months now. How much more time could they possibly need? I would like a full refund immediately. Final Business Response We apologize for all the inconvenience. We are very willing to provide a solution for your concern. We sent you an email to [redacted] so we can start the process of helping you with your concern. We are hoping to hear back from you soon. Thank you.