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Reviews CIW Engineering

CIW Engineering Reviews (6)

When we had to get our entire system replaced, Campbell Heating and Cooling was the ONLY company who gave us an honest quote We did our homework first and knew what we should be charged and what warranties we were supposed to get from the Trane company itself and Campbell was the only one who told us the truth Needless to say, we went with them and have had good, quality service for over years with this company Highly recommend

We have been customers of Campbell Heating & Cooling for over years, both residential and for our business The level of professionalism that this firm has in it's team of installers and service techs is the best of the best! The inside office staff is so efficient, it makes scheduling so much easier than having to stay on top of arranging the twice yearly tune ups
Honest, hard working people, that you can trust to keep your home or business in great shape We highly recommend them for any HVAC work in Central Virginia
*** *** *** *** *** * *** *** *** *** ***

Following is the letter sent that details my complaint,
December 15,
From:
*** * ***
*** *** *** *** ** *** 
To:
Campbell Heating and Cooling
*** *** *** *** *** ** *** 
I have received your Invoice for services supplied August 7,which gives me an estimate for further service on my water heater
This invoice displays the non-competitive and non-ethical handling of this service,
because:
Your receptionist told me your Techs carry replacement parts for the water heater and will replace part(s) during the same trip after doing a quick diagnostic and repair, which other contractors have done for me in past years and another contractor did for me on August for a cost under $Your cost to me was $
This Invoice says the service call excludes diagnostic service yet I have examples where different companies completed similar services for me that required one visit, all of which were under

We have been customers of Campbell Heating & Cooling for over years, both residential and for our business The level of professionalism that this firm has in it's team of installers and service techs is the best of the best! The inside office staff is so efficient, it makes scheduling so much easier than having to stay on top of arranging the twice yearly tune ups
Honest, hard working people, that you can trust to keep your home or business in great shape We highly recommend them for any HVAC work in Central Virginia
*** *** *** *** *** * *** *** *** *** ***

When we had to get our entire system replaced, Campbell Heating and Cooling was the ONLY company who gave us an honest quote We did our homework first and knew what we should be charged and what warranties we were supposed to get from the Trane company itself and Campbell was the only one who told us the truth Needless to say, we went with them and have had good, quality service for over years with this company Highly recommend

Following is the letter sent that details my complaint,
December 15,
From:
*** * ***
*** *** *** *** ** *** 
To:
Campbell Heating and Cooling
*** *** *** *** *** ** *** 
I have received your Invoice for services supplied August 7,which gives me an estimate for further service on my water heater
This invoice displays the non-competitive and non-ethical handling of this service,
because:
Your receptionist told me your Techs carry replacement parts for the water heater and will replace part(s) during the same trip after doing a quick diagnostic and repair, which other contractors have done for me in past years and another contractor did for me on August for a cost under $Your cost to me was $
This Invoice says the service call excludes diagnostic service yet I have examples where different companies completed similar services for me that required one visit, all of which were under

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