CJ Automotive, Inc.

It all depends on how you personally like to be treated. Some auto shops are great in their professionalism. This doesn't happen at this location, and if you don't mind being insulted or mislead, then go anywhere for your car. One of the main mechanics who works there is unprofessional and disrespectful. The first time he fixed my car, he accused me of not taking good care of my car because my alignment was off. After my steering went out, I went in and he told me it would cost a certain amount. He then called me later telling me it would be more than what he had told me, so I asked for a discount. When I came in the next day to pick it up, he claimed he had given me a discount for misleading me, but I paid exactly what he had told me on the phone before he said he'd try to give me one. Not only did he mislead me in how much I would be paying, but he told me I was wrong when I mentioned him misleading me, and then lied to me about giving me a discount. My car was fixed, but you can honestly get the same services done elsewhere with a much more professional staff.

I'm a skeptical person by nature, so it often takes me awhile to develop a sense of trust in other people, particularly when it comes to my beloved Honda Odyssey. I have more than 250,000 miles on it, and I hope I take care as good of care of it as it has of me over the last 10 years.
So when I was searching for someone to replace my timing belt last spring, I found CJ Automotive. All their reviews looked good, but their price was quite a bit lower than everyone else's. Was their shop too good to be true? I considered this question and decided to give them a try. A year and some 50,000 miles later, so far so good! This past Fall I decided to go with them again to replace my front struts, and then just recently had them replace my right front axle and all four tires.
This is where the real story begins. When I left their shop in Fall, [redacted] there told me I might feel a pull due to a possible belt issue with one of my tires. If it got worse, he said to replace my tires immediately. The pull never got worse, but I knew I needed new tires anyway, so I did that earlier this month at CJ along with the axle replacement. Afterwards, the pull persisted. I brought it back the next day, and their mechanic tried swapping the two front tires. The pull still persisted. They checked the alignment, which turned out to be perfect. They checked for a dragging brake. Nothing. Then they tried replacing the new axle with my old one in the off chance that had something to do with it. Still, my van pulled to the right.
I did some research online and found a guy who had the exact same problem after putting new struts on his Odyssey. Turns out there were problems with a certain brand of strut that caused - you guessed it - a pull. I brought this to [redacted] attention and he assured me they'd get me straightened out. So I brought it back the next time I was in town (I live about 70 miles away), they replaced the struts with an even higher quality brand and I'm happy to report my van is now driving straight again.
Here's the real kicker. Guess how much extra I had to pay for all the additional hours of diagnostic work they put into my vehicle? Not a single dime, not even for the higher-end struts they wound up replacing the defective ones with. I've read all too many stories of shops charging customers for labor in similar situations. In this case it's especially surprising given the amount of time that had passed between the original strut replacement and discovery of that as the cause of the pulling problem.
To top it all off, never once did I feel like I was anything less than a highly valued customer, even though my van was taking up their valuable time for a fix that turned out to be the fault of the strut manufacturer. Every dealing I had by phone and in person with [redacted] and their staff was pleasant and thoroughly professional. Like I said, I live about 70 miles away. However, I cannot recommend CJ Automotive highly enough for their honesty and integrity as mechanics. I hope I don't need to see them too often, but when the need arises, they'll be my first call. Thank you!