From: k[redacted]] Sent: Saturday, November 26, 2016 10:15 PM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] (Ref[redacted]) Thank you so much for your help. They were finally authorized to complete the repair. The concern...
has been resolved. On Thursday, November 17, 2016 3:03 PM, Revdex.com <[redacted]> wrote: Complaint ID#: 6[redacted] Business Name: Hartford Insurance
because: The reason that was given to me were unreasonable. I was told that due to the fact that I had a speeding ticket they had to raise my rates, I received the speeding ticket in 2015, I was insured with them at the time if that ticket had any effect on my policy it should of been when I received it. Then I was told that since I question the price hike on my policy that I didn't except it then there was nothing that could be done. I did not receive a notice that my insurance payment was being raised I found out about the price hike when I called the company to find out why they had not deducted the payment from my account as always. I was told then and also told that I would have to take some type of test given by [redacted] for careful driving of some such nonsense. I explained that I was on a fix income and that I did not have that amount at this time. I have a budget that I allot my money to bills that have to be paid monthly and I try not to do anything before paying these bills. But to wait until day of and tell me that you have raised my payments. What can I do but say I can't afford that and cancel. I was put in the position to where as I did not have a choose. And when I called back my cancellation had been 35 days and they tell me they're sorry but they will have to charge me now $3000.00, with a $900.00 payment up front, and the reason is that I received a speeding ticket in 2015. Something is wrong with this whole picture. That's why I don't except their response.
Sincerely,
Pa[redacted]
Hello, we are responding in regards to complainant [redacted] under Case ID: [redacted]. Please find attachment for your review.
Sincerely,
The Hartford.
Date: January 15, 2016 [redacted] Dispute Resolution Specialist Complaint Department Revdex.com, Inc. 94 South Turnpike Road Wallingford, CT 06492 RE: Revdex.com Case Number: [redacted] ...
Complainant: [redacted] Claim Number: [redacted] Dear [redacted] This will respond to your January 14, 2016 letter regarding an inquiry submitted to the Revdex.com by [redacted] The initial inspection and determination that the covered damages did not exceed the insured’s deductible was concluded and below deductible letter to the insured was issued on 7/23/2014; this is within 6 days of the report of the loss. The insured’s son became involved with the claim and disagreed with our investigation findings. Our additional investigation included the hiring of an engineer to assess the damages. Due to the continued disagreement with our coverage evaluation by the insured and her son; ultimately the Appraisal provision of the policy was invoked and payment was made issued on the Umpires Award determination. The Appraisal Award is inclusive of all damages related to the loss and is the binding resolution of the claim. If there was damage to the decking and costs related to the cleaning of a rug, it was the responsibility of the insured and their appraiser to acknowledge and present the damages for consideration by the Umpire, as the award rendered by the Umpire is deem to be the full resolution of all damages related to the loss. The additional damages now being presented by [redacted] fall outside of the policy provisions of coverage as specified by the Umpire under the Appraisal provisions of her policy. [redacted] has repeatedly been advised of the resolution of the claim under the Appraisal provisions and that no additional funds will be paid based on the rendering of the Umpires Award. If I can be of further assistance, you may contact me at ###-###-####. You may also contact The Hartford Consumer Affairs by email at [email protected], or by mail at The Hartford, One Hartford Plaza, HO-1-19-3, Hartford CT 06155. Sincerely, David T[redacted], Property Supervisor Writing Company: Property & Casualty Insurance Company Of Hartf
Complaint: ***
I am rejecting this response because: the statement is falseA recorded disclosure was not played
Sincerely,
*** *** **
Dear Mr***,
Please find our response to the *** rejection
Sincerely,
*** ** ***
From: k[redacted]] Sent: Saturday, November 26, 2016 10:15 PM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] (Ref[redacted]) Thank you so much for your help. They were finally authorized to complete the repair. The concern...
has been resolved. On Thursday, November 17, 2016 3:03 PM, Revdex.com <[redacted]> wrote: Complaint ID#: 6[redacted] Business Name: Hartford Insurance
[redacted]
I am rejecting this response...
because: The reason that was given to me were unreasonable. I was told that due to the fact that I had a speeding ticket they had to raise my rates, I received the speeding ticket in 2015, I was insured with them at the time if that ticket had any effect on my policy it should of been when I received it. Then I was told that since I question the price hike on my policy that I didn't except it then there was nothing that could be done. I did not receive a notice that my insurance payment was being raised I found out about the price hike when I called the company to find out why they had not deducted the payment from my account as always. I was told then and also told that I would have to take some type of test given by [redacted] for careful driving of some such nonsense. I explained that I was on a fix income and that I did not have that amount at this time. I have a budget that I allot my money to bills that have to be paid monthly and I try not to do anything before paying these bills. But to wait until day of and tell me that you have raised my payments. What can I do but say I can't afford that and cancel. I was put in the position to where as I did not have a choose. And when I called back my cancellation had been 35 days and they tell me they're sorry but they will have to charge me now $3000.00, with a $900.00 payment up front, and the reason is that I received a speeding ticket in 2015. Something is wrong with this whole picture. That's why I don't except their response.
Sincerely,
Pa[redacted]
Hello, we are responding in regards to complainant [redacted] under Case ID: [redacted]. Please find attachment for your review.
Sincerely,
The Hartford.
Dear Ms. [redacted],
Please find our response to Mr. [redacted] concerns.
Sincerely,
[redacted], Consumer Affairs
Date: January 15, 2016 [redacted] Dispute Resolution Specialist Complaint Department Revdex.com, Inc. 94 South Turnpike Road Wallingford, CT 06492 RE: Revdex.com Case Number: [redacted] ...
Complainant: [redacted] Claim Number: [redacted] Dear [redacted] This will respond to your January 14, 2016 letter regarding an inquiry submitted to the Revdex.com by [redacted] The initial inspection and determination that the covered damages did not exceed the insured’s deductible was concluded and below deductible letter to the insured was issued on 7/23/2014; this is within 6 days of the report of the loss. The insured’s son became involved with the claim and disagreed with our investigation findings. Our additional investigation included the hiring of an engineer to assess the damages. Due to the continued disagreement with our coverage evaluation by the insured and her son; ultimately the Appraisal provision of the policy was invoked and payment was made issued on the Umpires Award determination. The Appraisal Award is inclusive of all damages related to the loss and is the binding resolution of the claim. If there was damage to the decking and costs related to the cleaning of a rug, it was the responsibility of the insured and their appraiser to acknowledge and present the damages for consideration by the Umpire, as the award rendered by the Umpire is deem to be the full resolution of all damages related to the loss. The additional damages now being presented by [redacted] fall outside of the policy provisions of coverage as specified by the Umpire under the Appraisal provisions of her policy. [redacted] has repeatedly been advised of the resolution of the claim under the Appraisal provisions and that no additional funds will be paid based on the rendering of the Umpires Award. If I can be of further assistance, you may contact me at ###-###-####. You may also contact The Hartford Consumer Affairs by email at [email protected], or by mail at The Hartford, One Hartford Plaza, HO-1-19-3, Hartford CT 06155. Sincerely, David T[redacted], Property Supervisor Writing Company: Property & Casualty Insurance Company Of Hartf
Dear Ms. [redacted],
Please find our response to Mr. [redacted] concerns.
Sincerely,
Erin S. H[redacted], Consumer Affairs