CJ Delaney Business Agency

We went to inspect customers home, we found roof debris behind the splash guardWe removed debris and added extra long drip edge along the valleyCustomer follow up, no more leaking, damaged was limited to edge of particle board over hangWood was just wet no damage to woodJohn C***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below At this point in time, it is very obvious that this company has no intention of standing behind their product and the work performed by their employees/contractors I have been fighting with them for months now to rectify this problem, and they have made it very clear they have no intention of fixing the damage done to my home because of their product It is obvious that as I would continue to have problems with these gutters I would have to fight the company each and every time to get any problem repaired, and I believe they would never perform the repairs I will now have to scramble to find a REPUTABLE company to replace the shoddy product from this company I will notify the company when they can come out and remove their gutters, and I will expect a FULL refund of the purchase price prior to the gutters being removed I will also take the $the company said they would pay me to make this problem go away And, yes, you did say that I took months to notify your company of this problem which is completely untrue Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the reimbursement for the fascia cover is an acceptable response; however, this issue (complaint) is not resolved until we receive full reimbursement for the fascia cover Regards, [redacted]

We have a service set up for Monday 22, to clean the gutters [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like to know what "service" was provided on 7/12/and what the company took pictures of exactly I would also like to see those pictures since neither my boyfriend or I was home that day, and no one from the company contacted either one of us to notify us they were coming out to my home The damage done to my home is a direct result of the gutters not being installed properly, so it is their responsibility to return my home to the condition it was in prior to their gutters being installed The $offer from the company will not even begin to cover the cost of having the damaged "ceiling" replaced, and I should not be expected to have to pay the repair cost since I, in good faith, allowed this company to modify my house assuming GutterShutter would stand behind the work performed by their employees and/or contractors [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Telephone number ###-###-#### was put on the do not call list on 7/24/and is out of our systemRespectfully, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will sign the Liability Release form once I receive written confirmation from Steve ***, The Gutter Shutter Co., that my life-time warranties on the system and products I purchased remain valid and active I spoke with Steve [redacted] on Friday, May 20, (1:p.m.) and he gave me a verbal confirmation on the warrantiesHe agreed to email a written confirmation to me, but I have not received one as of this time Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. In looking at the business' response, there are several false statements. Number 1, they never contacted me for a follow up after the "repair" work was completed, so I did not tell them there were no more leaks. Number 2, my boyfriend stated the "repair" work was completed improperly because the tech just put the material on top of the gutter and not behind the flashing. Number 3, the tech never inspected the damaged plywood, so if there was an inspection of the damage, it was done without my knowledge and when neither my boyfriend or myself was home. Number 4, the plywood is clearly damaged and moldy, so needs to be replaced. The business is correct in that the plywood has gotten wet since the "repair" work was done which indicates that the work was not done properly and the gutters continue to leak. Regards, [redacted]

Good afternoon Mr.***, All GutterShutter Locations are independently owned and operatedMid-America Gutters, Inc produces and sells the GutterShutter product to each locationAny warranties and guarantees that each location offers are and can only be honored by the companies that sold and installed the homeowner any productsThe only warranty that we, the manufacture, have is a year guarantee on the baked on enamel paint- That it [ the baked on enamel paint] will not crack, fade, chip, or peelIf you have an additional questions, I will personally be more than happy to contact you Respectfully, Melissa Crain Director of Dealer Services Mid-America Gutters, Inc Kemper Springs Dr Cincinnati, Ohio W: opt F: www.GutterShutter.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and
compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
They came today and pressure washed my gutters and cleaned them out Hopefully I won't have this problem next year when the Maple trees unload on my house.Thanks for your help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I work full-time and am unable to call the business during the hours I am at work. I attempted to contact the company back on October 6, and spoke with the receptionist. I asked for Mr*** and was told that he was not in the office. Once I told the receptionist who I was and what I was calling about, she stated she was going to put me through to someone else, then appeared to be unable to hear me and ultimately hung up on me. I advised my boyfriend he would have to try contacting the company on my behalf since I was unable to get through, and he left a message for Mr*** on October 11. He did speak with Mr*** on October and was advised that someone from the company had come out and had caulked and put up more flashing which should have fixed the leaking. My boyfriend told him that had not fixed the problem because it was still leaking and Mr*** said that they would come out put up more flashing and caulk more and give me $"for compensation". My boyfriend advised him that would not suffice because I wanted the ruined plywood replaced, and Mr*** stated he would have to talk to someone else at the company and get back with my boyfriend. I do not know when the company supposedly came out and did these "repairs" because I was never notified prior to nor after they were done
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We feel the business did not stand behind there product and the warranty we thought we had was customer satisfaction, but boy we were wrong. According to the people that removed the gutter, it was structure problems that cause the gutter to fall, which they should have noticed before installing the gutters. I know we won't get anything out of this, but I do hope this complaint will help others in going with someone other then Gutter shutter
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Business stated the service was on 7/12/Business has pictures of the job and there was no damage, so did not replaceBusiness also offered $refund to customer as good faith measure, but customer declinedBusiness will not be removing ceiling and replacing since that is not their line of workThe offer of $still stands

This is in Regards to *** ***:
We service Mr*** home on 7/1, and took care of his concerns. My apologies for not responding earlier
Respectfully,
*** *** GM

Mr***, he said he has left a message with the customer and tried to talk with the customer but received no response

Good Afternoon,I, *** ***, have personally spoken with Mrs*** *** a couple of times in regards to *** ***As I have explained on any calls, all GutterShutter Locations are independently owned and operated*** ***, Inc D.B.AThe GutterShutter Manufacturing Company
produces and sells the GutterShutter product to each locationAny warranties and guarantees that each location offers are and can only be honored by the companies that sold and installed the homeowner any productsAfter returning from my trip and receiving her letter, I did personally speak with Mrs*** *** and she confirmed verbally as well as in her letter that *** *** was not returning her calls and she is in need of a new downspout added to her existing GutterShutter systemThe same day I tried to contact Mr*** *** and after going over her [Mrs*** ***] concerns about her system, as well as his website being shut down and him [*** ***] not returning her calls; Mr*** *** informed me that he would contact *** immediately to set up the install. I did call Mrs*** *** again today [ June 9th, @ 4:pm ] and explained how each GutterShutter location is independently owned and operated and that any warranties and guarantees that each location offers are and can only be honored by the companies that sold and installed the homeowner any productsThe only warranty that we, the manufacture, have is a year guarantee on the baked on enamel paint- That it [ the baked on enamel paint] will not crack, fade, chip, or peel. If there are any additional questions or anything else I can assist you with, please contact me at any time.
Respectfully,
*** ***
Director of Dealer Services
*** ***, Inc
*** *** *** ***
*** *** ***
W: *** opt
F: ***
www.GutterShutter.com

Ok, please find a liability release form attachedWe will need a signed copy from the customer prior to issuing a check, will send the form to email address listed for the customer as wellLet us know if there is anything else needed, and upon receiving a signed copy we will issue a check in the amount of $to the customerThanks

This system was installed in JanIf the gutters were installed wrong there would have been a problem from the startWhat has happened is roof debris has washed down the valley and gathered behind the splash guard see pictureThere is no way we can prevent debris on your roof from washing down the valleysIt is the customers responsibility to call in when that happens and we will clean outThe Customer can not ignore the problem until damage is done and want us to fixAlso as you can see in the pictures of the splash guard the valley flashing stops short of the gutter we installed extra long flashing in that corner to carry the water to the gutterThe system has worked fine until the debris was piled up behind the guard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
1. In the original pictures, there is no debris shown other than leaf. I'm still unclear as to what "service" was performed on 7/12/and have still not been told what that was.2. I did notify the company when I became aware of the problem. It took quite a bit of time for the amount of water that poured out of the panels we removed to accumulate there, so I did not wait months before I advised them of the damage.3. Your pictures taken on 10/26/prove what the problem is. The splash guard has been placed too far forward which provides a huge space for "debris" to accumulate ON THE GUTTERS which is causing the backup. If the splash guard was further back and/or flush to the roof, the "debris" would remain on the roof which slopes downward and would allow water to run into the gutters and be dispersed as it's supposed to be.4. I would like to know why I am not being given notification prior to this company coming out to my home to perform "services" and/or do whatever they want without my permission or knowledge. Any further "services" this company is going to do to my home will be done while either my boyfriend or I are home so that I can ensure they are not doing any further damage to the house
Regards,
*** ***