CJ Haircuts

May 13, Dear [redacted] ***,I am writing with reference to Revdex.com Complaint ID number [redacted] of April 27, 2015.I have received your complaint and I understand that you are unhappy with the service you received at our shopWe certainly try to please all of our customers, and I apologize for the inconveniences created by the incident.In light of this, we have decided to accept your settlement offerWe hope this will be acceptable to you.Please contact me should you have any further cause for concern.Yours sincerely,

May 24, 2015Dear whom it may concern,I am writing with reference to Revdex.com Complaint ID number *** of April 27, 2015.Unfortunately, I was not at the C.JHaircuts-Centreville when the incident happenedAccording to my employees, *** *** has a habit of falling asleep during haircutsSo our employees always had their hand on his head to hold his headOn the day of the incident, he fell asleep as usual so the barber who was cutting *** ***'s hair had to hold his headDuring haircut, all of the sudden, *** *** startled awake from sleepThen he flew into a sudden range*** *** argued that the barber yelled at him, so I asked him why he yelledHe explained he tried to explain the situation, but he could not communicate well due to limited English fluencyHe got frustrated and started yelled back at *** ***.I think what may have happened is to *** *** is he might had a hypnic jerk, which is an involuntary twitch which occurs just as a person is beginning to fall asleep, often causing them to awaken suddenly for a momentPhysically, hypnic jerks resemble the "jump" experienced by a person when startled, often accompanied by a falling sensationHe might have misunderstood the falling sensation as the barber pushing his head.No matter what the reason behind it, it is something that has caused inconveniences to all of usWe will refund the money *** *** paid in a gesture of reconciliation.Yours sincerely,

May 13, 2015
Dear [redacted],I am writing with reference to Revdex.com Complaint ID number [redacted] of April 27, 2015.I have received your complaint and I understand that you are unhappy with the service you received at our shop. We certainly try to please all of our customers, and I...

apologize for the inconveniences created by the incident.In light of this, we have decided to accept your settlement offer. We hope this will be acceptable to you.Please contact me should you have any further cause for concern.Yours sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:It is a total lie to say I had fallen asleep. How could any one fall asleep while the barber kept pushing and twist his head harshly?
The barber started yelling once I asked him stopping pushing and twist my head for a minute or two. 
I demand a formal apology from the barber shop in addition to the refund for their mistreatment of customers.
Regards,
[redacted]