C.J. Meiselwitz Furniture, Inc. Reviews (1)
I ordered my reclining couch in August of 2012. We were told it would take up to 3 weeks to get it in and to my house. After the 3 weeks I called them and asked what the status was on my very expensive couch was and did not get any thing but excuses as to why I did not have it yet. I had to keep calling them to see what was going on, they never called me to let me know what was going on. I felt if I did not call they certainly would not call me. Every time I would call they would say we will let you know by a certain time and they would never call me, resulting in my worry and calling them. They would ask me every single time what my phone number was, even though I know I gave it to them when purchasing my couches. It was mid November until I got it. When we finally got it, the reclining mechanism on one side did not work right, it sinks lower than the rest of the couch. So I called [redacted] and they said they would come look at it, however I got the same run around I got when I first got it, with me having to call constantly to get them to come look at it so it could get fixed. I was constantly told I would get called back and was asked for my number every time I called. All I wanted was for them to come fix my couch. They did not do anything until we threatened to file a complaint with Revdex.com, then that's when they finally took my couch to fix and it took almost two weeks. Again I was not informed on when I would get it back or what was going on with it. So again I was calling. When I finally got it back, we had the exact same problem we had with it before they took it. It seemed like they just stuffed it with more batting. We were so frustrated we just did not want to deal with them again to come fix it that we just left it. We recently moved and realized after moving it, that because the couches reclining is not working right, had left a black stain in the carpet. Not wanting to have the same problem at our house I called again to have it fixed in the beginning of march. Mike, one of the owners, came to look at it and told me he has parts for the couch and would be fixing it in my home, he did not say when someone would be over to fix it. I called yesterday (3/31 Monday evening) and was told I would get a call back that evening yet and did not receive a call. My fiance went in today (Tuesday evening) to talk with one of the owners Mike and he told my fiance that he had spoke with me this morning. Which did NOT happen. Now supposedly someone will be over to take it next Wednesday. I am so sick of this run around and just want a couch that is worth what I paid.